karenmillen.co.uk Reviews 335

Terrible service cannot solve as its all bot chat.
BE CAREFUL! I WAS CHARGED £15 for delivery service and I could not find this option online until after they confirmed the price!
I immediately contacted them but I cannot get passed the bot process. KM is not customer facing and no doubt I'll be charge something for my £400 order and to return!
Do not use... unless you are really happy with your selection. This company failes every trading standard point. Ill be seeking more advice that's for sure!

The pre-ticked box for Seel on the website is not permitted under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Over six orders I have been charged £87+. This service is deviously added as default by KM. Trading Standards advice makes clear a trader must obtain the agreement of consumers for additional payments and that they specifically CANNOT use a default pre-ticked tick box. In such cases, a consumer is entitled to request a refund. KM ARE REFUSING TO GIVE MINE.

Trading Standards advice goes even further and notes 'post delivery theft coverage' which Seel covers should not be seen as “ additional” to consumer laws. Risk only passes to the consumer when they take delivery i.e. if the item is stolen due to the negligence of the delivery firm, it is Karenmillen not the consumer who is liable for any costs. This therefore makes Seel entirely pointless, other than to make KM a lot of money and to make shoppers feel cheated. OTHER: The customer service is very slow but reliable in my experience.

Please read other reviews and stay away!

Abysmal customer service and zero care.

My parcel got lost during return. I've contacted courrier service, however they explained that Karen Millen has to contact them instead - as they have a contract with a courrier company. All the have to do is send an email and say that parcel is lost.
Karen Millen refused to help me completely - to contact the courrier, help to look for parcel or any other solution. Mind you, I didn't even ask for a refund - only for them to contact the courrier.
Please stay away and spend your money with the company that has respect to you.

Absolutely rubbish.
First sent wrong item and would do nothing until 'the wrong item' had been returned. Correct item then came and was a totally different shade to the matching item because it was a 'different batch'. Customer services coudn't care less, takes ages to respond (like robots), if they do at all... and to crown it all they take a service charge off each return, DESPITE above. Goodbye Karen Millen, never again

Honestly, will never shop with them again. Ordered a coat worth £400, arrived with thick black hairs stuck to it and creased in a plastic bag! Then, sent it straight back and had to wait ONE MONTH for my money back! Terrible service all round! No human to phone- customer service poor- avoid!!! I will not ever shop here again.

Oh man, dreadful.

Sent 3 items back. Using return labels as directed.
6 weeks on ( post office tracking and inpost both confirm the return)

No refunds. Useless customer services. Now telling me that the items have now got to be returned from the concession to them before confirmation of return. ( owed over £140 )

They talk absolute nonsense in their email. Processes are broken. Either that or widespread fraud in their warehouse?

Honestly, it's my last purchase. I will continue to email them. But I feel as though I'm getting nowhere.

DO NOT BUY FROM THEM.

I bought a dress but when it arrived it is faulty. I’ve been advised by their utterly unhelpful customer service team that I could return the dress for a refund but it will cost me £4 to return the dress. It is utterly disgraceful to be selling faulty items then expect customers to burden the cost to return the item. I will never buy from them ever again

I order coat for 230£ and recive JEANS!!! Which even aren't from Karen Millen, tottaly differend brand.Customer service replied return the coat and then we give you refund, but there is not coat!!! Open paypal case , but when the first time they sayd Karen Millen is right because the tracking number said it's delivered to me, so I made chargeback from bank. This is the only way... Total SCAM!

I ordered a dress from Karen Millen which was of poor quality and faulty with missing crystal tiles. I returned the dress on 18th March and have an email confirmation saying it has been received by the retailer. Have been chasing for a refund on their WhatsApp number ever since, we are now 2nd April, just keep going round in circles (must be an AI Bot), they confirmed I would have refund in 15 days. Still no refund and today the WhatsApp message says I have exceeded the returns period. An absolute joke! they also don't have a telephone number. So if you value your time and money, do not order from this company. Feels like I've been scammed!

The Karen Millen returns and customer services is absolutely shocking. I will never order with this company again.

Awful company to deal with, charged >£10 postage for buying and returning a £56 dress. They put a delivery protection cost in there. Customer service just gave rude response: your responsibility. thanks Paul!

I’d give 0 star if I could! Shocking return service and customer service. Having had no refund a week after I could see by tracking that my parcel has been returned, I contacted customer services. After 10 days back and forth and being asked the same Qs over and over again I’ve had to raise a complaint … this is still being dealt with and the two dresses I returned … well they still have my money of £290 😡
I’d be very wary of ordering further as they are taking in my case over a month and I’ve still no refund. (Despite me carefully tracking etc)

I purchased from this company a few months ago and they never sent me a confirmation email. I returned the items and saw a miscalculation on my Klarna app. After numerous emails to Customer Service they have come up with a reason for this miscalculation. They said I had unticked the SWAP box which I firmly denied. I have asked them for evidence of this unticked SWAP box and they have closed my complaint query. They do not wish to send me this information. WARNING This Company will take your money and will not cooperate with you. So as I write this review I am still emailing them with no response. I intend taking this case further. So do be careful when purchasing and returning goods to Karen Millen. Takes a long time to receive monies back.

I am very disappointed with Karen Milen's service. I ordered two items. I received the cardigan, but I didn't like it, so I sent it back. And I didn't receive the dresses I ordered at all. But now i want to receiv money I paid. I try to contact them, but the answer is an automated system. I am very, very disappointed.

this company is scam, never refunded for my return 3 months now
KUK104951052

I immediately sent my expensive item back as it was too big and I am still waiting for my refund , 15 days later..I have not received any confirmation that my refund is being processed despite sending customer service proof of return all with all the other information they requested..I shall definitely NOT be shopping again with this company ..Sadly the quality of the garment was not satisfactory either .. Such a shame as Karen Millen used to be a luxury brand .

Returned an item and am still waiting for a refund. It's a joke. No way to contact customer service. I have been on to Debenhams as they are part of the same group. Still no joy. I will not be buying from here again. So angry as the item was expensive.

Ordered 3 items and only received 2. Raised the issue with customer service they sustained that from their CCTV all 3 items were sent and delivered in the same parcel and they closed the case.
As if I am lying .. all I know is that I have paid for an item that I did not receive!! I m raising the issue with PayPal. Also I ordered from Karen Millen website but the customer service who replied to my email is boohoo …

Zero customer service. No way to find an order number which was never sent. So no way to make a return. Absolutely furious. I work in the costume department for film and we buy and return in thousands and this is the worst online returning experience ever.

Predatory upselling practices for delivery protection.
Customer service take ages replying and then claim orders cannot be amended once they have been processed.