karenmillen.co.uk Reviews 

Absolutely dreadful!! Been bitten twice by them. Paid £5.95 for a dress to be delivered within 4 days and 7 days later the dress still hasn’t arrived plus they charged me an extra £4:95 for delivery protection that I didn’t opt for! I’ve tried to contact them in so many different ways to no avail!!

Karen Millen refuse to refund my monies…
Karen Millen refuse to refund my monies despite their written statements that will refund to my original payment method claiming that I requested a credit voucher which I have never asked for.
I have copies /screenshots of them saying they will refund to my original card. They have not.

This is a scam.

I have now reported them to Citizens Advice Bureau and also make a chargeback claim with bank.

I will also proceed reporting them to other legal agencies for investigation.

Appalling customer service. They added an insurance product to my order and I noticed it on the email confirmation of my order. I then emailed them and they proceeded to refuse to refund it even though it wasn’t me who added it. They said it’s my responsibility to remove it from the invoice before confirming. They have lost a customer as although this was once a premium clothing brand - this is not premium service.

Been waiting 10 days for an item on a 2-5 day delivery. There's no phone number provided. I've messaged but the bot responed saying i need to wait until it's two weeks late before they will look into it.

Karen millen are scamming and unlawful , upon returning all my items I was subject to £44.68 fee for a “seel” charge , this apparently is added to all check out orders that apply and you have to “OPT OUT” , if you miss this tiny tick box underneath all the jargon at check out you don’t opt out you are subject ti this cost to cover Insurance for your parcel!!!, it’s clearly a scam and Karen Millens way of catching Customers out passing the cost to insure the order onto the customer rather than them , customer service are 0 help and do not care even if you clearly haven’t used any of this “seel” benefit !

I’ve been chasing my refund now for 3 weeks and I’m getting tired going through the request now i can see I’m on a long journey of getting my money back. This is my third time of ordering and definitely will be the last I’ve already unsubscribe from the mailing list just water my money back then I delete the account. The first two orders were kept so did not know that they are criminals. Need to start letting people know that they don’t refund customers money. Avoid at all cost I’ve never seen a store that take weeks or months to do a refund.

I’ve just had nearly £300 returned as a credit rather than a refund to my card - they’re saying I should have selected the refund and it’s too late now. But it must not have been clear as I would never have selected a credit which has to be used in 72 days! Not long enough at all.

I returned my order 3 weeks ago and still haven’t received my refund. Despite being told 5–10 days after return confirmation, it’s now over 10 days, and customer service gives vague answers with empty promises.
Karen Millen used to be a high-end, reputable brand, but now it feels cheap, careless, and unreliable. Completely disappointing! Will not buy from them again.

Absolutely the worst customer service I have ever experienced. Have to tried to shop with them for a couple of years. Returns are hassle and you have to fight to get a refund. The quality of the clothing has gone seriously downhill for the prices charged wrong sizes are sent and then they won’t honor the sale price paid to send the correct size. I paid for a one year premium membership which they decided to no longer honor after 6 months. No refund for the membership price paid. Trying to get help is frustrating . You can only send a text and there is not continuity as it takes 24 hours to get a response so you can’t have fluid conversation with a single person. Stay away!

I placed an order over a month ago and returned the whole order the next day (a month ago today). I have been waiting for a refund of £800 since then. I have been messaging them daily and they have just told me to be patient as they’re dealing with my refund. I am not sure what to do. Don’t order from them, they are an absolute disaster.

I ordered a really expensive coat and when it arrived it was covered in what looked like human hair . I didn’t even try it on it was 270.00 , clearly hadn’t been quality checked. Also creased and stuffed into a small plastic bag. I returned it immediately. The tracking told me they received it back on the 10th of February. On the 23rd I contacted them to be told I would have to wait until the 25th before I could escalate ! I did this yesterday and have now been told 5-7 days for a refund ! Actually shocked at the downfall of a once brilliant company ! Oh and to top it off , was charged to return the dirty coat !

I have been waiting over 2 weeks for a refund. Disgraceful service and I would never purchase from them again. Real shame as Karen Millen used to be a reputable company.

Returned an order and site stated refunds would come in 14 days. Still waiting.

Such a bad company and the reviews are astounding!

Avoid at all costs. Shame because I used to love the company.

I had no idea they would automatically refund me £120 with a e gift card !!! There is nothing I buy from this store and I am certain there never will be! The consumer rights are being violated!!

I spent £5 on delivery on a £360 order intending to keep all or most and thinking that that would make the £3 per parcel return fee worthwhile. Everything fit quite strangely so I ended up not able to keep anything. I returned everything thinking nothing of it and weeks later got an email stating that I was getting a £280 refund. I went through my receipt and realised that they hadn't refunded me for several of the items (they were all packaged together) and had added a £14.49 'delivery protect' charge on top of the £5 delivery charge and £3 return charge that I had not spotted at any point. Although the chat eventually responded and agreed to refund the additional items, I was repeatedly told that there was no recourse to refund the delivery protect charge that I had not even seen. They informed me that it is a preselected opt-out box. This is in contravention of Regulation 40(1)–(2) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and despite pointing them to the legislation which states that opt-out charges, particularly when hidden in small print, are not express consent for the purposes of a contract, they maintain their refusal to refund this without reasons. I will have to take this to my bank but am extremely concerned about these predatory business practices and the amount of administration required to resolve any of the issues caused by them - I can only assume they're relying on enough customers not having the time to fight or not noticing to make a tidy profit off of theft.

Don't buy from here
They have sent an ecard / voucher not a refund .
I bought in good faith and returned item as requested, they confirmed receipt and then issued a voucher not a refund to original payment as requested
I have tried to contact but it is a BOT
The website crashes and you cannot contact anyone. I should have looked on trustpilot , this has happened to many people . It’s malpractice .

Don't order!!!! Paid £6.99 for a delivery that didn't even reach me on time. Sent the dresses back, still waiting for the refund two months later!! Then charged £6.99 for delivery insurance and £6.00 for returning the parcels as one was from a 'partner brand'. No phone number to call, only an AI bot on WhatsApp. Awful customer service.

Order no KUK106065650 - 2 jackets ordered and 1 wrong jacket received. I have emailed the customer service twice with images of the items as soon as I have received the items but no response or acknowledgement. I love their products but customer service is very poor! I am keen to buy some dresses and jackets but will not until they sort out my incorrect item.

Ladies, I am so sorry we have all been duped! I have never in my life had such a terrible online retail experience. The website says it would be 3-6 business days for delivery, they require you to pay $8 for protected shipping, the tracking gives you errors, and the only customer service they offer is an AI bot that is not helpful. Currently I am 14-business days post order with no help in site. This is clearly a first-world problem, not to have my black tie dress anywhere in site, but this company needs to be taken to court. They are criminals.

Item arrived yesterday. Seriously damaged. Trying to return but it says I can’t return if damaged so trying to speak to Customer services but they don’t answer the phone. I don’t want to deal with a bot. Am shocked at the poor customer service.