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Karine & Jeff : une cuisine qui vient du cœur La qualité des ingrédients, l’authenticité des recettes : il y a tout cela chez Karine & Jeff, mais il y a bien plus encore. Si la cuisine bio de Karine & Jeff offre des saveurs inimitables, c’est aussi parce qu’elle est assaisonnée d’une grande pincée d’amour.
France
3.8
782 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Karine & Jeff
Hello, thank you so much for your kind words!
We’re delighted to hear that you enjoyed the soups and truly appreciate your recommendation.
Feedback like yours means a lot to the team and motivates us to keep delivering tasty recipes.
Thanks again for taking the time to leave a review!
I don’t wish to be rude but I found the Thai soup to be bland. I’d go further and say it was practically flavourless. Needed plenty of salt. I can’t understand how anyone could describe it as Thai. Most certainly won’t be buying again. £5.99 wasted. Worse still, i bought two.😱
Reply from Karine & Jeff
Hello,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that the Thai soup didn’t meet your expectations. Flavour is, of course, very personal, and we understand how disappointing it is when a product falls short.
Our intention is always to offer balanced seasoning so customers can adjust to taste, but we appreciate that in this case it came across as lacking flavour for you.
Thank you again for your honesty, even though we’re sorry to hear you won’t be buying again.
Best regards.
Very efficient, client oriented and true to their word. Very good products
Reply from Karine & Jeff
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you enjoy our products.
Looking forward to serving you again soon!
The Karine & Jeff team
Very good products : tasty, healthy and varied. Packaged with great care
Reply from Karine & Jeff
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you enjoy our products.
Looking forward to serving you again soon!
The Karine & Jeff team
I ordered on the 31st Oct and heard nothing. I finally received a message that my order was complete on the 18th Nov. No indication that it had been sent. It’s now the 30th Nov and no sign of the order, The two contact emails are both returned as ‘user unknown
I cannot comment on the products but the service and communication is awful.
Reply from Karine & Jeff
Hello,
We sincerely apologize for the experience you’ve had with your order and the lack of communication. This is certainly not the standard of service we aim to provide, and we completely understand your frustration.
We’ve taken note of your feedback and are investigating what went wrong with both your order and our communication channels. Please rest assured that we are doing everything possible to resolve this situation as quickly as possible.
Thank you for your patience, and once again, we apologize for the inconvenience.
Best regards,
Karine & Jeff
Over a fortnight since ordered and no action, poor show
Reply from Karine & Jeff
Dear Rainer,
We are truly sorry to hear you didn't receive your order sooner. Indeed, our factory was on vacation until August 19. We are sorry that the information may not have been well communicated to you. We take consumers' feedback very seriously, so we will make sure this kind of information is better communicated.
In the meantime, the entire team wishes you a great tasting :-)
Have a great day,
Karine & Jeff's team
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