Very good costumer service Had a couple problems with my shipment but they fixed it fast without any problems. Very pleasant people. I wish the quality of the plastic boxes was a bit thicker for th... See more
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great company. i ordered some boxes and paper about 4 times now. until now always fast shipments
Terrible company. Still waiting for boxes. Paid over 150 euro for shipping expecting the boxes to be shipped within 5 days. The boxes went by sea!! We are still waiting nearly 2 weeks later....no boxe... See more
The website is easy to use. I found the products I needed without any problem. Delivery was quick and the price is good. I will definitely buy from this company again.
Company details
- Packaging Supply Store
- Digital Printing Service
- Gift Wrap Store
- Office Equipment Supplier
- Packaging Company
Written by the company
Expertise in Verpackungslogistik: Ihr leistungsstarker Partner aus Spremberg --- Seit nunmehr beinahe 20 Jahren stehen wir für kontinuierliches Wachstum, höchste Zuverlässigkeit und passgenaue Lösungen im Bereich Verpackungsmaterial. Was einst mit einer klaren Vision und viel Tatkraft in einer Garage begann, hat sich zu einem etablierten und leistungsstarken Logistikpartner für den B2B-Sektor entwickelt. --- Über mehrere Stationen und drei Standorte hinweg sind wir stetig mit den Anforderungen des Marktes und unserer Kunden gewachsen. Heute befindet sich das Herzstück unseres Unternehmens im Gewerbegebiet Ost in der Spremberger Tuchmacherallee. Von unserem hochmodernen Logistikzentrum aus steuern wir die kompletten Warenströme für unsere Geschäftspartner – effizient, zuverlässig und konsequent kundenorientiert. --- Unsere Leistungsstärke auf einen Blick: • Umfassende Kapazitäten: Auf rund 13.500 m² Logistikfläche lagern, verwalten und bewegen wir Verpackungsmaterialien in großen Volumina. • Effizientes Fulfillment: Wir garantieren eine professionelle Kommissionierung, präzise Koordination und einen reibungslosen, pünktlichen Versand. • Gebündelte Kompetenz: Ein starkes Team aus 100 engagierten Mitarbeiterinnen und Mitarbeitern sorgt täglich für höchste Prozesssicherheit und Qualität. --- Wir verstehen uns nicht nur als Lieferant, sondern als strategischer Lösungsanbieter. Gemeinsam mit unseren Partnern sorgen wir dafür, dass aus komplexen Anforderungen durchdachte Logistiklösungen und aus Aufträgen langfristige, vertrauensvolle Geschäftsbeziehungen werden. Unsere Erfolgsgeschichte ist noch lange nicht zu Ende geschrieben – wir freuen uns darauf, sie gemeinsam mit Ihnen als starkem Partner an unserer Seite fortzusetzen.
Contact info
Tuchmacherallee 6, 03130, Spremberg, Germany
- 03563348030
- info@karton.eu
- karton.eu
4.0
Great
16K reviews
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent and rseponsive service
August 2, 2021
AVOID, a bunch of thieves - lied about delivery times, agreed to refund me, then the next day decided they didn't want to refund me anymore
I ordered several boxes which were advertised on their website with a 1-3 day delivery time. Despite repeated requests, they refused to provide a tracking number and the goods were late, so I cancelled the order. The goods eventually arrived after 9 days, so I refused the delivery. The company agreed to refund me, but then the very next day changed their mind and said they didn't want to!
I have had to initiate a chargeback with my bank to reclaim the money - I would strongly advise you to avoid using this company ever. Their customer service is disgraceful, they are thieves and they are liars.
February 6, 2021
Unprompted review
100% brilliant
100% brilliant, no problems at all, the only supplier i now use for packaging, cheers guys, keep up the great work
January 14, 2021
Unprompted review
We ordered custom sized boxes
We ordered custom sized boxes, made to the sizes we requiered.
We received Each of them in the time we were told, and we are very happy with the final product. We will be continuing to order from this company from now on.
They arrived well packed onto pallets and were in good condition
November 26, 2020
Completely disappointed
First of all, I’m making orders on the English version of their website. All the follow-up emails are sent in German. I don’t really understand how nowadays they can’t have at least some translation for their automatic emails.
Furthermore, we received the parcels yesterday. With covid measures in Belgium there is no contact with the delivery guy. He just drops the items in front of the store and then leave.
After inspection, some of the boxes were badly damaged. I took pictures and sent them to the customer service. As I would have done with any other company.
The answer was in German. I’ve obviously sent an email in English. And they told me they can’t do anything if they didn’t immediately asked the shipping company a proof of bad delivery. I never received the tracking I don’t even have the tracking number.
It was the third time I made an order. This was the last one.
Update :
You might be a German company but the website I made the order on was in English. Answering to an English email should be done in English. Telling me to use a translator is clearly not customer-focused.
Regarding the explanation, as I told you because of covid delivery guys just drop the parcels and go. We don’t have the time to check the parcel. That’s why you immediately got an email from us with the pictures.
I really find your answer quite harsh.
November 18, 2020
Unprompted review
Reply from karton.eu
Guten Tag,
da wir ein deutsches Unternehmen sind, ist unsere Amtssprache deutsch. Somit erhalten Sie unsere Rückmeldung in Deutsch. Unsere Rückmeldungen können Sie sich gern im Übersetzter in Ihre Landessprache übersetzen lassen. Gern sind wir aber bereit Ihnen zukünftig auf Englisch zu antworten.
Auch hatten wir Sie lediglich über die Notwendigkeit der Quittierung informiert. Sollten Sie keine vorlegen können, so benötigen wir eine plausible Erklärung Ihrerseits, warum diese nicht erbracht werden konnte.
Erst nach Vorlage aller notwendigen Informationen und Nachweise können wir eine Reklamation beim Transportunternehmen veranlassen, was wir direkt nach Ihrer Rückmeldung zur Quittierung auch veranlasst haben.
- - -
Hello,
since we are a German company, our official language is German. So you will receive our feedback in German. You can have our feedback translated into your national language by the translator. We would be more than happy to answer you in English in the future.
We also only informed you about the need for acknowledgment. If you cannot provide one, we need a plausible explanation from you as to why it could not be provided.
We can only initiate a complaint with the transport company after submitting all the necessary information and evidence, which we have initiated immediately after your feedback for confirmation.
Karton.EU is continuing to bomb me with fake invoices
Please think several times in case you decide to purchase from this funny company. They want to steal your money and spend a lot of time to do it. Please read my long report below. Obviously their boxes are overpriced (not only the WORST quality). Yesterday I got a new fake invoice for the amount already paid.
P.S. Please stop to send fake invoices for €7.52 - for each invoice I will write a negative report here.
September 19, 2020
Unprompted review
My Go To Packaging Supplier
Always great service, fast delivery, excellent product range and highly competitive prices. Thank you!
August 30, 2020
Unprompted review
Easy and fast
May 18, 2020
Unprompted review
The customer service is terrible that I…
The customer service is terrible that I ever use .
Call and waiting over 20 minutes , altitude is so bad .
I ordered a pallet cardboard and they can not find us , they would charge storage for it . Is it my fault ? We open Monday - Friday 9 - 5 , full address and tel provided .
January 23, 2020
Unprompted review
Reply from karton.eu
Guten Tag,
wie wir Ihnen mitgeteilt haben, war die Spedition mehrfach bei Ihnen vor Ort und konnte dort niemanden antreffen. Auch telefonisch konnte sowohl die Spedition als auch wir Sie nicht erreichen. Daher wurden Sie gegeben sich mit der ausliefernden Spedition in Verbindung zu setzen, um einen Zustelltermin abzustimmen. Dass Sie hierbei in der Warteschleife warten mussten, tut uns leid. Die Zustellung der Palette ist bereits erfolgt.
Good cartons at a good price and…
Good cartons at a good price and excellent service!
December 13, 2019
Unprompted review
Excellent service
Excellent service. The order was processed very quickly and arrived in France after just 3 days. The Boxes are excellent quality and value for the price. We will now be ordering more boxes from the Company.
A happy customer. :-)
November 23, 2019
Unprompted review
Very good service
November 20, 2019
Unprompted review
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