Kaspa's Desserts Reviews 367

Ordered from Kaspas today but I’m afraid illiterate people work there. They never get the order right!! On top of that they sent 1/4 of the order! How stupid can the staff be! Now I have to order from Creams! Then get a refund from Just Eat!
Sort yourselves out Kaspas’s - even your telephone is disconnected! How can anyone contact you? Or maybe that’s the point that you’re uncontactable!

I took my children and nephew for desert and before ordering asked about nut allergy as I am severely allergic. The man that also called himself as a manager assured me there was no nuts in the sauce. After one mouthful I knew straight away as My lips started to swell and throat began to close up. he then come up with the allergen menu and said sorry there is nuts in that sauce!!! Well it was to late. we had to rush out of there with my children not even able to finish their desert so I could get medical attention!! the arrogance of these people. never go to kaspas!!!! Tried to kill their customer

Ipswich kaspas. Disappointing. Anti climax and not the best. Too busy, felt rushed and listening it was evident that we weren't the only table where the order was wrong. Waffle cold where I'd normally have warm.

Order food that shouldn’t come with chocolate as my mother has a allergy under the food had chocolate and didn’t see this until half of the food had been eaten when said to staff no apologie was given or even to see if my mum was okay she ended up having a bad allergic reaction to and was in hospital terrible staff and can’t make the correct thing that was ordered

LONGWELL GREEN, BRISTOL BRANCH
Unplanned visit today with my young children

Nicely presented desserts, but crepe was cold and chewy.
Staff weren’t very friendly.
Restaurant was completely empty but lots of tables dirty and uncleared while staff sat behind the till on their phone.
Toilets absolutely stinking of cigarette smoke but no customers so must have been the staff going out the back to smoke.
Really bad smell.
Baby changing unit very unsafe and hinges very loose, not safe for babies.

Would never go again

While Kaspas stands out as an enchanting family destination, particularly in the heart of Swindon, it's imperative to shed light on certain areas that warrant thoughtful consideration. One aspect demanding immediate attention is the cleanliness quotient within the premises, which regrettably falls short of the anticipated standard. The wear and tear on the ceramic plates not only compromise the overall aesthetic charm but also raise conspicuous questions about hygiene. This underscores a pressing need for the expedited replacement of these plates, not only to elevate the visual appeal but, more importantly, to ensure an environment that meets the stringent cleanliness expectations of its discerning patrons.

The worn-out plates, with their visible signs of age, inadvertently cast a shadow on what is otherwise a beautiful family-friendly haven. Addressing this issue goes beyond cosmetic improvements; it's a vital step toward fostering an atmosphere of trust and satisfaction among guests who frequent such establishments, particularly those with families. I would also consider investigating whether continuous use in a dishwasher may have contributed to the accelerated wear of these plates.

Furthermore, the occasional lag in the responsiveness of the staff is another concern that merits attention. While acknowledging the inherent challenges of managing peak periods, the essence of a family-oriented establishment lies in the seamless and efficient service it provides. A prompt and attentive staff not only complements the overall dining experience but also reflects the establishment's commitment to exceeding customer expectations.

In conclusion, despite Kaspas' undeniable charm as a family destination, addressing these concerns pertaining to cleanliness and staff responsiveness is pivotal. By doing so, Kaspas has the opportunity not only to remedy existing issues but to elevate its standing, ensuring a consistently delightful experience for families and patrons alike. Striving for excellence in these aspects will undoubtedly solidify Kaspas' reputation as a premier family destination in Swindon and beyond."

Certainly! Abhisek at Kaspa's Desserts Watford provided exceptional service throughout my visit. From the moment I walked in, he greeted me with a warm smile and made me feel welcome. He was attentive and took the time to listen to my preferences and answer any questions I had about the menu.

Abhisek's knowledge of the desserts and menu offerings was impressive. He provided detailed descriptions of the different options, highlighting their flavors and ingredients. He also made great recommendations based on my preferences, helping me choose the perfect dessert.

What stood out about Abhisek was his genuine enthusiasm for his work. He was passionate about the desserts and made sure to convey his excitement to customers. It created a positive and enjoyable atmosphere.

Throughout my visit, Abhisek was consistently attentive, ensuring that I had everything I needed. He checked in on me regularly to see if I was satisfied with my order and if there was anything else he could assist me with. His friendly and professional demeanor made me feel valued as a customer.

Furthermore, Abhisek demonstrated excellent multitasking skills. Despite the busy nature of the restaurant, he managed to handle multiple tables efficiently without compromising the quality of his service. He remained calm and composed, making sure every customer received the attention they deserved.

Overall, Abhisek's excellent service enhanced my dining experience at Kaspa's Desserts. His knowledge, enthusiasm, attentiveness, and professionalism made him a standout server. I highly recommend seeking out Abhisek when visiting Kaspa's Desserts Watford for a truly exceptional dining experience.

Food was amazing, nice and clean, friendly staff

Collected crepes and waffles. The crepe’s had no bananas, not a big deal but my daughter spent a total of £36.10
Thought I would message them being the banana topping is an extra 95p. Told I could not take it further as it was delivered..no it was collected, provided receipt..still wanted proof of no bananas 🤣🤣…did we take photos of crepes?
I messaged back no, oh sorry cannot take it further as we did not take photo. Absolute joke , why would I go to all this trouble for £1.90?

The place provided a truly nice experience, with its exquisite array of sweet treats and impeccable service.

Barry island branch is full of inconsiderate rude staff that plays music very loud. Avoid at all cost. Alone you’ll be.

He had a cordial welcome from one of the team members called Anitha also we had a fabulous customer service with a big smile
Branch-Bracknell
Team member -Anitha

Delivery from kaspers didn’t arrive, contacted them to try and speak with delivery driver..staff at kaspers rude and unintelligent..less than useless..they’d be better claiming benefits..as they lack the basic communication skills required to work with the public

Amazing dessert! Highly recommend

Very horrible service! The guy with glasses was very rood. Hi was speaking bad in fron of kids . Plus the drinks was so horrible. They mixed hot chocolate with hold water and ice . And we asked for oreo bubble drink .
My kids was eating waffles 🧇, as I don’t eat sweets I grab myself a snack. The worker turned up to me and said I want be entertaining place again as I am eating something else . Hi asked take food out of my mouth and leave the place when my kids was just about to eat waffles I paid £25

Kaspas in Bury is great. Staff nice , polite and helpful. I had a strawberry & Nutella waffle. It was the best waffle I have had. I would definitely recommend that people give it a try

We ordered 4 waffles, they arrived and had hardly any toppings on them. We also had a side order of ice cream and it was rotten and tasted out of date.

Greenwich Kaspss is brilliant! Friendly atmosphere, staff really great with the kids and fantastic icecream. We took the kids last time we came down to London and when we came back, Greenwich Kaspas was top of their list of places to revisit! Happy kids again this time. Thank you.

The manager and staff are fantastic! They were all incredibly accommodating with our group with physical disabilities and special needs. The restaurant/diner is beautiful: lovely decor & ambiance, lots of space, very clean toilets and the deserts are absolutely amazing and very good value for money! I highly recommend this restaurant, we've already been back a second time and will definitely return in the future.

I went to Ashford Kaspas to treat the kids after bowling. First of there was no one at the lobby to welcome us, so I went straight to the counter to order whiles I asked the kids to sit at a table I chose myself. But I released I have not asked the kids what they wanted so I asked them to come over and tell the lady what they wanted, so after the kids got up from the table a couple with a buggy came in and this time around a lady asked them to sit on the table which was already taken by me. I was expecting the lady taken my order to inform the lady at the lobby that that table was already taken! But to my surprise she looked on for the couple to settle then told me I will have to move you. I said no am not moving because I chose that table first! This lady argued with me and basically told me she ain’t serving me, and what will I do????? I was shocked 😳 I just told my kids to get out of that place. So we got home without their treat. I have plans of taken few friends on my birthday on the 29th there to celebrate but this has put me off. A very rude customer service from them. And the sad thing was she shouted at every colleague who wanted to get involved. Very disgusting personality that lady has. Sad sad sad!