I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... See more
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Review summary
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Reviews shaping this summary
Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the... See more
Company replied
Denim feels thick and durable unlike many thin pairs I’ve bought before. Stitching is neat across all seams, and the fabric holds its shape well after several wears. Support team replied quickly when... See more
Company replied
Company details
Written by the company
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contact info
Manchester, United Kingdom
- sales@katchme.com
- katchme.com
3.3
Average
577 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID DO NOT ORDER
AVOID DO NOT ORDER , THERE LIVES ARE A FOB AND YOU DO NOT RECEIVE WHAT STATED INSTEAD RECEIVED A POOR QUALITY TOP AND SEE THREW PANTS HORRENDOUS WHEN I MENTIONED THIS ON A LIVE THE GIRL STARTED CLAMING I WAS LYING NOT EVEN ASKING FOR MY ORDER NUM TO CHECK JUST ACCUSED ME STAFF ARE RUDE AND DO NOT KNOW HOW TO HANDLE BADIC RETURN POLICY QUESTIONS
November 9, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
As for the quality and prices of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We believe that once you receive your order, you'll be pleased with the products. However, if you're unsatisfied in any way, we do offer a return policy which you can find on our website.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best regards,
The KatchMe Team
Fake Clothing
Fake Clothing, Horrific Quality.
I have contacted KatchMe as they are currently supplying fakes of the brand I work for. They have not replied and we will be taking legal action against them. An awful company with an even worse product offering.
November 9, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I ordered this really cute Beige Notch…
I ordered this really cute Beige Notch Lapel Button Waist Tie Thermal Coat, however it never arrived. Ivy, was able to help with my problem and issued a refund due to the coat not being in stock any longer. I will keep a look out for the jacket to be back in stock! Because I have to reorder it!!
October 28, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you. Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Katchme customer care
I had a missing item and Katie came up…
I had a missing item and Katie came up with solutions for me and was very understanding, it was quick and simple i loved her service !
October 30, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised and sorry for the missing item. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Tried to find my postage
Tried to find my postage
While stressing about my package Mika L found a way to calm me down and help solve the issue. Feeling good
October 15, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Katchme customer care
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
Returned all my items in 14days and kept my proof of receipt and now they are saying that they haven’t received it. Although it was delivered a week ago. They will scam you and tell you to keep the clothes and they will offer half% but will stop replying if you want 100%. You will have to try and go though your bank and get refund but to save yourself the trouble just don’t order read what the other girlies are saying
November 3, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our return process. We understand that the delay in that can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty understanding us. We understand how frustrating that can be and we are working to improve our return service. And we promise we'd return to customers as soon as we receive the postages. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Disgusting racist company
Disgusting racist company, made a order on tiktok, i commented on the live to enquire about my order and i was blocked by EMILY MONKS just because my username was “free palestine”
October 31, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with TikTok live experience. We understand that feeling can be very frustrating, and we apologize for the inconvenience this has caused you. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. So when you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best regards,
The KatchMe Team
Awful service. AVOID!!!
Awful service. AVOID!!!
I placed an order of four items from Katch Me, all of which arrived to be poor quality and so I wanted to return. The returns process was slow, after emailing multiple times first being offered a 30% refund and to keep the items then a 50% refund and to keep the items which I did not want. Upon finally returning I was only refunded half of my order saying they only received two items (a plain lie), I have been going back and forth sending proof of postage, to which they are no longer responding to me emails! I will be reporting to my bank as a scam!
October 29, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our return process. The reasons that we offered some part of refunds for you is to help you fix the items locally. If you reject we would gladly help you to return them. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
ONLY ORDER IF YOU'RE PREPARED TO NOT GET A RETURN
Attempting to return item multiple times but they don't respond to their emails, nor send the return label. Other companies normally allow you to fill out the form online so I think they make you email them to get away with scamming people.
October 27, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our return process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Awful customer service and return policy
Awful customer service, returned my parcel a month ago and still have no received any money from my return. Genuinely the worst company i’ve ever dealt with, just ignoring my emails now.
October 23, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Lovely clothes and excellent customer…
Lovely clothes and excellent customer service.. returned my item no problem through Evri and got my money back within 8 days
October 16, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed to providing quality products to our customers.
We're delighted that you liked the clothes and felt good with return service. Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Katch Me
AVOID ! WORST COMPANY EVER
Received a paid of trousers that were both faulty and not as described and was offered 30% refund to keep? When I returned I had to fight for my refund and they deducted £6.99 for the privlege of sending back a faulty item! I will be reporting to Trading Standards.
October 13, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
RETURN ADDRESS BELOW
Their return address is 39A Broughton Street, Manchester, M8 8LZ for anyone whose emails they continue to ignore. They will want you to write a note in your return package to say you want to return the item and include order number. Nothing but scammers taking peoples money!!
October 5, 2023
Unprompted review
Reply from Katch Me
Dear Olivia,
I'm sorry to hear about your negative experience with our return process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We value your feedback and are constantly working on improving our services. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you. We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Wrong sizing
Ok, so first of all I ordered outfit which should have fitted up to size 20. The outfit arrived really good quality but would have fitted a size 12! Returns process was simple so don't understand negative comments about not receiving returns label. If you do it through Evri you generate a qr code (emailed to you)which will then produce label at the machine in the shop!!
October 5, 2023
Unprompted review
Reply from Katch Me
Dear customer,
Thank you so much for your review and feedback. We do our best to provide fashionable, high-quality clothing at competitive prices. Also, we're trying to make the sizes more clearly.
We're delighted that you felt good with our return process. Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
The Katchme Team
Returns
I really wouldn’t order from here. They give you a two week window to return items but will ignore your emails when you ask for a return label.
October 4, 2023
Unprompted review
Reply from Katch Me
Dear Ozge,
I'm sorry to hear about your negative experience with our return process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
This is the worst experience I had with…
This is the worst experience I had with an online retail. I ordered two items and I didn’t receive one one the items I ordered. I wanted to get a refund so I did what it said to get a refund but haven’t got a response back. There was no customer service either so I couldn’t say about the item I didn’t receive.
Please don’t waste your time as I don’t want anyone else experience the same thing as I did!
September 30, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Poor and slow customer service
After waiting a month for all of my items to arrive (they come separately) I decided to return all 3 items as they did not fit and it had gone past when I needed them for. I waited until the last item had arrived before emailing for a return as didn’t see the point in sending separately (the returns policy is to email them for a return address) I am still waiting for a reply with details of who to send to after them offering me 30% of to keep the items, and me replying no. They have the slowest replies to emails, and poor customer service (even when I emailed querying about where my parcel was they never replied). Just want a refund.
October 2, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
DONT RECOMMEND
Definitely do not recommend at all sizes are wrong pictures are so different to the product I returned my package over three weeks ago and I’m still waiting for my refund and I have emailed multiple times!!!!
August 19, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We do our best to provide fashionable, high-quality clothing at competitive prices. Also, we're trying to make the sizes more clearly.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Ladies DONT waste your well earned…
Ladies DONT waste your well earned money on this pile of rubbish! In my opinion/experience, clothes are not sized properly, customer service is non existent and I’m going after them via my credit card company under the Consumer Credit Act! Just scammers - save your money.
If I could rate minus one star I would!
September 30, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Bad customer service
I ordered 4 dresses. None of them appeared as they looked on the website. One of the dresses was completely see through and they are terrible quality. When I emailed to ask to send them back they told me they would only offer me a 30% refund and I could then keep the dresses. I have emailed again since saying i don’t agree with that and they have conpeltely ignored me.
September 14, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
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