Kate Barton Reviews 

205
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, beautiful fabrics, and well-made items, often noting their comfort and stylish designs. Many reviewers highlight the speedy and prompt delivery, with items arriving well-packaged. The customer service is frequently described as helpful and excellent, especially in resolving queries or issues. Many customers are delighted with their purchases, often becoming returning customers and recommending the brand to others. However, some customers also noted that sizing could be inconsistent, occasionally needing to return items that were too big or long, or choosing to size down for a better fit.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the good quality linen, great design,... See more

Quality

Consumers consistently report positive experiences with the quality of products, highlighting good quality... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speedy and prompt arrival... See more

Order

Users describe ambiguous interactions with order, with some consumers reporting easy ordering processes,... See more

Customer service

Customers consistently report positive experiences with customer service, often highlighting their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is a personal touch to everything the company does... ordering my most recent item at a pop up shop the.two ladies there were absolutely wonderful, nothing was too much trouble. Kate Barton clot... See more

Rated 5 out of 5 stars

Delivery was speedy. Dress was absolutely beautiful, so well made. Unfortunately it didn’t suit me & I had to return. Return process was simple & received refund quickly. Will be purchasing from Kate... See more

Rated 5 out of 5 stars

Kate Barton clothes are always great quality with lovely fabrics. They have a select number of styles that quickly become firm favourites. All orders are delivered swiftly and returns are straightforw... See more

Company replied

Rated 5 out of 5 stars

It’s always a pleasure when I receive a parcel from Kate Barton. Quick delivery and great customer service if you have any questions or concerns. The items are of good quality and I simply love the... See more


Company details

  1. Clothing Store

Written by the company

A considered, multifaceted, everyday wardrobe - designed for life, by Kate.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(205)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful clothes beautifully made!

Beautiful clothes beautifully made. I have three of their dresses and a lovely top and love them all. I get most unexpected compliments when wearing them.

June 20, 2025
Kate Barton logo

Reply from Kate Barton

Dear Alexandra,

Thank you for taking the time to write a review about your recent purchase from us.

It is always nice to hear that our customers have been given compliments about the clothes they are wearing which are made by us.

We are thrilled to hear that you love all the Easy Summer Dresses and top which you have bought from us. Certainly the weather to be wearing them all!

Please let us know if you have any questions or queries about anything, which we can assist you with.

In the meantime, enjoy this glorious weather and we look forward to seeing you again soon.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Lovely clothes and arrived quickly

Lovely clothes and arrived quickly. Had to return a dress because it didn't fit me and that was very straightforward.

June 19, 2025
Kate Barton logo

Reply from Kate Barton

Dear Sarah,

Thank you for taking the time to write a review about the Betsey Dress you recently ordered from us.

It is good to know that your order arrived in a timely manner and that the returns process was straightforward.

Although, this dress did not work for you this time, we hope that you will find something suitable in the near future.

We hope to see you back again soon.

In the meantime, please let us know if you have any questions which we can help you with.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Lovely Quality

Very pleased with my purchase. Fits perfectly - for a tighter fit, size down. Beautifully packaged as is the norm for Kate Burton. Quality fabric and worth every penny!

June 18, 2025
Kate Barton logo

Reply from Kate Barton

Dear Gemma,

Thank you for for taking the time to write a review about your recent purchase from us.

We are thrilled to hear that the Puff Sleeve Top fits perfectly for you, and that it arrived beautifully packaged.

This style has become a great success for us and has now become one of our best sellers.

It is always good to get positive feedback on the quality of our fabric and you feel it is worth every penny.

Enjoy wearing it.

Please let us know if you have any questions which we can help you with.

Kind regards,

The Kate Barton Team

Thank

Rated 5 out of 5 stars

Perfect from beginning to end

Couldn’t be more delighted - the whole buying and delivery experience has been prompt and efficient. Every item I have bought ( and there have been a number!) has been just as described on the website, beautifully made from great quality fabric and thoughtfully packaged for posting. Thank you Kate - I’ll be back for more!

May 20, 2025
Kate Barton logo

Reply from Kate Barton

Dear Karen

Thank you for taking the time to write a review about your recent purchase with us.

We are thrilled to hear how delighted you are with the Hector Trousers you ordered.

It always makes us happy to hear that your entire experience from start to finish was a positive one and that delivery was prompt and that everything you have bought from us is beautifully made and of great quality.

We very much look forward to seeing you again soon.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars
Kate Barton logo

Reply from Kate Barton

Dear Joanna,

Thank you for taking the time to write a review after your recent purchase form us.

It is always lovely to received such welcoming praise from our customers and hear that they had a great experience shopping with us.

We hope you enjoy wearing your shirt and get lots of wear out of it.

Please let us know if you have any questions which we can help answer for you.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Quality experience all round

Quality experience all round. Delighted with the jacket, a great design and beautifully made with an eye for detail. Whole purchasing experience quality too.

April 21, 2025
Kate Barton logo

Reply from Kate Barton

Dear Jo,

Thank you for taking the time to write a review about your recent purchase from us.

It is lovely to hear that you had a great experience shopping with KB.

It makes us very happy to hear that you are delighted with your Boxy Jacket and think it is beautifully designed and made.

It is so important to us that the whole experience from start to finish is a pleasurable one.

Please let us know if you have any questions which we can help answer for you.

Thank you for your kind words and we hope to see you again soon.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Far too easy to choose and buy a dress…

Far too easy to choose and buy a dress from Kate Barton. Nice fast delivery via Royal Mail with good notification. The pinafore I chose does not disappoint, it’s, as expected, well made, good fabric and design and just so very easy to wear. Happy customer.

March 24, 2025
Kate Barton logo

Reply from Kate Barton

Dear Georgina,

Thank you for taking the time to write a review about your recent purchase from us.

It is always lovely to receive such positive feedback from our customers about the item they have bought and the Pinafore meets your expectation on how well it is made, fabric and the design.

We are glad to hear that it arrived quickly and you were kept updated on it's arrival.

Enjoy wearing it!

Kind regards,

The Kate Barton Team



Rated 4 out of 5 stars

A really pretty dress

A really pretty dress. My only issue would be that the lining clings a bit to the dress, you have to shake it down.

March 20, 2025
Kate Barton logo

Reply from Kate Barton

Dear Anna,

Thank you for taking the time to write a review about your recent purchase from us.

It's lovely to hear that you bought the Pintuck Dress from us and think it is pretty.

It's also good to receive your feedback on the lining, which we will feed back to our team.

We hope that you enjoy wearing the dress whilst the sun is still shinning.

Please feel free to contact us if you have any questions or queries which we can help answer for you.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

My favourite special dress!

My favourite special dress!
Lovely lightweight fabric, perfect for spring, summer (obvs not on the hottest days-long sleeved!)
The contrasting red trim on the pockets and collar & button holes really lift it from ordinary print to something classier.
Fabric is light cotton, fully voile lined which helps with the drape.
Belt is generous, unlike the first linen coat dress I bought from KB, (though this issue got sorted as KB had longer belts made) until now this was my all time fave dress as such gorgeous heavy weight linen fabric & weight for cooler days.

March 24, 2025
Kate Barton logo

Reply from Kate Barton

Dear Mrs Snell,

Thank you for taking the time to write a review about your recent purchase from us.

We are so thrilled to see that you came back for more!

We delight to hear that you have returned this summer and bought another Long Fitted Summer Coat from us and are so happy with it. We love the lovely lightweight fabric and the contrasting trim.

Yes, we took on board the feedback we had from customers like you from last year and made the matching belts longer for ease and comfort.

Please let us know if you have any questions or queries which we can help you with.

In the meantime, enjoy wearing this garment out and about.

Kind regards,

The Kate Barton Team



Rated 5 out of 5 stars

Perfect

Finally I have found the perfect dress and the perfect fit.
Beautifully made, excellent quality, stunning design. Thank you

March 24, 2025
Rated 5 out of 5 stars

Great denim dress

Great denim dress, my fourth purchase from Kate Barton. Quality fabric, fit is very flattering, will take me anywhere. Wear it with boots in the winter and sandals on warmer days. I get loads of compliments when wearing your dresses, have passed website address on to lots of people too !!

March 24, 2025
Rated 5 out of 5 stars

Great dress

Very impressed with the speed of delivery as well as my lovely new dress!

March 24, 2025
Kate Barton logo

Reply from Kate Barton

Dear Julie,

Thank you for taking the time to write a review about your recent purchase with us.

It is always good to hear that a customer is impressed with the quick delivery.

We hope you like wearing your new dress.

Please let us know if you have any questions which we can assist you with.

We look forward to seeing you again soon.

Kind regards,

The Kate Barton Team

Rated 3 out of 5 stars

Loved the design

Loved the design, fabric and colour. The dress was much too long for me and to shorten it would have adversely changed the style. Sadly I have returned it. NB I am 5’1’’

March 19, 2025
Kate Barton logo

Reply from Kate Barton

Dear Charmian,

Thank you for taking the time to write a review about your recent purchase from us.

It is always nice to hear from our customers that they love the design, fabric and the colour.

However, we are sad that you have returned it as it was too long for you. What a shame.

We hope you find something suitable soon.

We look forward to seeing you again and hopefully next time you will find something that does work in length for you.

Please let us know if you have any questions which we can help you with.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Beautiful shirt

Beautiful shirt. Lovely fabric and cut. Looks very good.

February 17, 2025
Kate Barton logo

Reply from Kate Barton

Dear Mrs Keating,

Thank you for taking the time to write a review about your recent purchase from us.

We are so happy to hear that the Poet Shirt that you bought is beautiful and made from lovely fabric. Great news that it is a great cut on you and you look good.

Enjoy wearing it as we head into Spring and Summer and we look forward to welcoming you back again soon.

Please let us know if you have any questions which we can help answer for you.

Kind regards,

The Kate Barton Team

Rated 4 out of 5 stars

Love the quality of the clothes but…….

Love the quality of the clothes, but the packaging isn’t what one would expect for the price, even in the sale.
Compared to Poetry, which is at a similar price range,
there is no comparison. Whilst a brown paper bag and one piece of tissue to wrap a voluminous dress may be eco friendly and cheap, it does somewhat spoil the excitement of receiving a new piece of clothing. Receiving something from Poetry is at a whole different level ….. quality cardboard box and layers of quality tissue paper make it special.

February 17, 2025
Kate Barton logo

Reply from Kate Barton

Dear Elizabeth,

Thank you for taking the time to write a review about your recent purchase from us.

Great to hear that you love the quality of the Harper Dress and other items you bought from us.

Thank you for your feedback on how the packaging appeared on delivery. As an online brand, we are very conscious of avoiding excess packaging with all deliveries. That said, we of course want the products to arrive safely and well presented. We will check with our warehouse to ensure all deliveries are being sent appropriately. We certainly do avoid excessive boxes deliberately, so we may not compare with other brands on that front. This is a conscious decision.

We hope you enjoy wearing your dress when the weather gets warmer.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

I bought this as a denim pinafore…

I bought this as a denim pinafore before and when I saw this summer version I thought it would be great for the summer holidays. I was not disappointed when it arrived . The linen is of a good weight and the petite length is perfect for me as I am 5ft 4ins. I just can’t wait now for the warm weather to arrive so I can wear it.

February 21, 2025
Kate Barton logo

Reply from Kate Barton

Dear Gilly,

Thank you for taking the time to write a review for your recent purchase with us.

It is great to hear that you came back for a second version in the Linen in this style. It is always lovely to have a returning customer who loves their first purchase enough to buy the same style again in a different colour and fabric.

When the weather warms up again, enjoy wearing it!

Please let us know if you have any questions which we can help you with.

Kind regards,

The Kate Barton Team


Rated 1 out of 5 stars

Don’t shop on Instagram late at night

The trousers were not the quality I expected. They hang all wrong, which was not only down to an awkward cut but also the flimsy nature of the cord material. With the price of P&P here and back, it cost me £7 just to try them. Will stick with TOAST and COS from now on - much better quality, free shipping and returns.

February 28, 2025
Unprompted review
Kate Barton logo

Reply from Kate Barton

Dear Helen,

We are so sorry to hear that the cut of the trousers was not right for you. Your feedback regarding the quality is a real disappointment for us.

We absolutely strive for the best possible quality and it’s a real asset of our brand. We haven’t had similar comments regarding our corduroy, but obviously it was not what you were expecting, and we can only apologise for that.

Please let us know if you have any further questions or concerns.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Lovely

Lovely, easy to wear anywhere dress. Love the pockets on the balloon skirt

February 19, 2025
Kate Barton logo

Reply from Kate Barton

Dear Karen,

Thank you for taking the time to write a review about your recent purchase from us last month.

It is always great to get such nice feedback from our customers and we are so glad to hear that you think your new Harper Dress is easy to wear.

The pocket are always received well and a winner, and are something that most of our dresses have.

We hope you enjoy wearing it and if you require any help, then please do not hesitate to contact us.

Kind regards,

The Kate Barton Team

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