Hecate is we think about 17 years old, has three legs, is deaf and showing signs of dementia and was beginning to show her age. She was eating mainly dried food and pouches but not with any enthusiasm... See more
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Review summary
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What people talk about most
Based on these reviews
I’ve been really happy with KatKin. The food is clearly high quality, made with fresh ingredients and no unnecessary fillers. Most importantly, my cat absolutely loves it and eats every meal without... See more
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When we adopted our girl she was in bad condition knawing at her skin, scratching till she had open cuts all over her and pulling out chunks of fur at a time. We tried absolutely everything trying to... See more
Company replied
KatKin are producing a fantastic food for our little guy Sebastian. We were giving him a range of different foods and whilst he seemed happy to eat them, they were nothing like he has now. He gets so... See more
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Company details
About KatKin
Written by the company
KatKin goes hardcore for cat health. For far too long the fat cats of the industry have been pushing false information and fluffy claims about what cats need to eat.
Born To Eat MeatKatKin is a nutrition, education, and community focused cat-care brand that works with world leading veterinarians and nutritionists to develop fresh food that gives cats the nutrients they actually need. KatKin is cutting the fluff from the cat food industry and exposing the truth behind mass-produced cat food.
MissionKatKin’s mission is to show cat ownership for what it actually is, and defy the stereotypes of cat’s being “easy to care for.” Cats need “hardcore love” no matter if they’re a finicky feline or have a tricky tummy. The time for change is now, and KatKin won’t stop until their cat-first, no-bs attitude becomes the new standard everywhere.
Try now to give your cat the bestContact info
United Kingdom
- meow@katkin.com
- katkin.com
4.6
Excellent
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Button's fur has improved a lot
Button's came to me as an ex-stray and his fur was very thin and a bit scruffy. His fur has improved greatly. Now thicker. He has had problems with gingivitis (he has no teeth) and has had regular vet visits. Touch wood, none in the pipeline at the moment, so I'm hoping the food has helped his general health.
April 13, 2026
Unprompted review
Reply from KatKin
Hi Miss Ann,
It’s so lovely to hear an update on Button .😸 From a little ex-stray with a thin, scruffy coat to now having much thicker, healthier-looking fur is such a beautiful transformation.
We’re also really glad things have been calmer on the gingivitis front, especially with his history and needing regular vet visits. It must be such a relief to have things feeling more settled at the moment, and we really hope that continues for him.❤️
And I just wanted to say it was genuinely a pleasure helping you along the way. It means a lot to be part of Button’s journey and to support you both as he’s settled into his new routine.❤️
Thank you for trusting us with his care, and as always, our Cat Experts are always here whenever you need advice, support, or a little reassurance.
Staci🐈⬛
Best cat food, excellent value for money
Our two cats have been fed almost exclusively on Katkin for the past six or seven years. They are fastidious little beasts, but never leave any of it (different story for the high end tinned stuff we used to give them before we discovered Katkin). They have never been ill. Their fur is thick and glossy.
Katkin comes in convenient freezer packs, so it can be served without mess or fuss.
April 13, 2026
Unprompted review
Really great customer service from the…
Really great customer service from the beginning. Easy to use website and great that I can make changes each month if necessary. Then the biggest win is the cats love the food. Win win
April 13, 2026
Unprompted review
Reply from KatKin
Hi Jen,
This really is the perfect win-win. 😸
We’re so pleased the experience has felt easy and supportive right from the very beginning, from the customer service to the simple website and the flexibility to make changes each month whenever you need to. That stress-free control is such an important part of making fresh feeding feel easy.
And of course, the biggest win of all is that the cats love the food. Happy cats, easy account management, and a team there when you need them really is the dream combination.❤️
Thank you for sharing this with us, and as always, our Cat Experts are always here if you ever need advice, support, or help with their next favourites.🐾
Staci🐈⬛
Sandymans satisfied
I have started the transition to KatKins . I was really fed up of my cat continually begging for more and more food, since starting the new food the constant begging has stopped , he still has biscuits, he may just be a greedy cat!!!. His fur is much improved, soft and silky to touch. On the whole very happy with the swap to KatKins.
April 12, 2026
Unprompted review
Reply from KatKin
Hi Carol,
We loved reading this update on Sandyman. It sounds like the switch is already making such a lovely difference.❤️
Going from constant begging to a much more satisfied boy is such a reassuring sign that the fresh meals are really filling him up properly. And we had to smile at he may just be a greedy cat, some little ones do like to keep us guessing, especially when biscuits are still on the menu.
The improved fur is such a gorgeous bonus too. A soft, silky coat is always one of those lovely little signs that they’re feeling great on the inside as well as the outside.🐾
We’re so pleased you’re happy with the swap to KatKin, and as always, our Cat Experts are always here if you ever need advice, support, or help fine-tuning Sandyman’s menu.
Staci🐈⬛
My cat is a fussy eater but she enjoys…
My cat is a fussy eater but she enjoys the katkins although it's trial and error with which flavours she likes. Also I have had to ring katkins with queries and I get a human answering the phone no automated machines and they are always really polite and helpful.
April 12, 2026
Unprompted review
Reply from KatKin
Hi Cathy,
Thank you so much for your lovely review. 🖤
We’re so glad your fussy eater is enjoying KatKin, even if it’s a bit of trial and error with flavours (they like to keep us on our toes!)
It also means a lot to hear your kind words about the team - we’ll always aim to keep things human, helpful, and friendly!
Thanks again for sharing this, and just pop us a message if you need anything.
Shakira 🐈⬛
Easy to choose my order
Easy to choose my order. Good customer service. Lots of helpful information. Quick delivery. Harry enjoys every meal.
April 12, 2026
Unprompted review
Reply from KatKin
Hi Jill,
Thank you so much for your lovely review. 🖤
We’re so glad to hear everything’s been easy to manage and that the information and service have been helpful.
And of course, we love that Harry is enjoying every meal!
Thanks again for sharing this, and just pop us a message if you need anything.
Shakira🐈⬛
Happy mature female
My elderly cat is now finishing evey meal, so no waste and no faffing with her food to try and make her eat it! She seems to be happier and more content and not meowing for food all the time. Excellent customer service too ❤️
April 12, 2026
Unprompted review
Reply from KatKin
Hi Helen,
This is so lovely to read. 🖤
We’re so happy to hear your girl is finishing her meals and feeling more content - no more faffing or constant meowing is such a win!
It’s especially nice to hear she’s happier in her older years - that’s exactly what we hope for.
Thank you as well for your kind words about the team - it really means a lot.
Shakira 🐈⬛
Excellent products
Excellent products, with the good health of your cat at the heart of their business.
April 1, 2026
Unprompted review
Reply from KatKin
Hi Stephanie,
Thank you so much for your kind words. 🖤
We’re so glad you feel that way - keeping cats healthy and happy is exactly what we’re all about!
Thanks again for sharing this, and just pop us a message if you need anything.
Shakira 🐈⬛
Waste of money- Cat HATES it
Fell for the ads saying how good it was and how there’d be clean bowls. What they don’t tell you is that it’s so bland that cats hate it at first. There’s a whole programme for getting them weaned on to it. If I’d known that, I’d not have bothered. My cat is very old. I followed the advice to basically put only that food down and starve him if need be. But even after being starved for a couple of days (he chooses not to go out, so I know he wasn’t eating elsewhere) I had to feed him. He was still
not even attempting to eat it. Would sniff and cry at me, getting louder and louder for ages. I ignored it, continued to effectively starve him for a couple of days. So I then tried mixing it with his normal food. He would find a way to eat around Katkin. He was eating less than ever. Given up as a bad job and returned to his normal food. For us, it’s a waste of money.
And it seems I had been inadvertently signed up with a subscription- which is NOT mentioned anywhere within my order email. I ordered a singular trial box. I was aware I could have a subscription, but nowhere did it say I would be automatically signed up to one. And had to call up to cancel, because I couldn’t find anywhere on the app/website to do so. Will avoid
*Edit after response- the paperwork says to remove all other food and only provide Katkin. Although not intentionally starving the cat, this is what inadvertently happens, when they will not eat Katkin, and there is no other option available to them. My cat then continued to starve himself when I provided it mixed with his own food. He again ate so little of it because he hated it, that I had to stop using it at all. The original paperwork about how to wean them onto it is very clear about removing all other food and even tries to reassure that they are fine to miss some meals…you may not use the word starve, but this is what happens when following your guidance.
April 12, 2026
Unprompted review
Reply from KatKin
Hi Amanda,
Thank you for taking the time to share your feedback, and I’m really sorry to hear how upsetting and frustrating this experience has been for you.
We completely understand how difficult it can be when a cat doesn’t take to a new food, especially after trying different ways to help them adjust. Every cat is different, and it can be disappointing when something you hoped would work isn’t the right fit. We also want to reassure you that we would never suggest withholding food or “starving” a cat at any point.
KatKin is a subscription service, which is outlined during sign-up, and we send upcoming order reminders by both email and SMS four days before each delivery so there’s time to make any changes. I’m really sorry to hear that this wasn’t clear in your experience or that you had difficulty cancelling online - that’s certainly not the experience we want for our customers.
We’d really like to look into your account, including your cancellation, to understand what may have happened and make sure everything is resolved for you. We’ve requested your details so that one of our Cat Experts can get in touch directly.
Thank you again for sharing your experience.
Best wishes,
Cali 🐈
Senior Cat Expert
High quality real food
When we adopted our girl she was in bad condition knawing at her skin, scratching till she had open cuts all over her and pulling out chunks of fur at a time. We tried absolutely everything trying to find a solution, paying a fortune on different hypoallergenic food to no avail. As a last attempt we came across katkin and I am so happy we did, no more cuts her fur has grown back and she is so soft and settled. It's made such a difference to her life, no longer spending every minute dealing with itchy skin. Katkin is real food that she loves and licks the plate clean each time.
April 11, 2026
Unprompted review
Reply from KatKin
Hi Zoe,
Thank you so much for sharing this. 🖤
It sounds like your girl went through such a tough time - that must have been incredibly stressful for both of you.
You can really tell how much care and effort you put into trying to help her.
We’re so happy to hear how much she’s improved - no more cuts, her fur growing back, and feeling settled and comfortable again is such a big change!
Every cat is different, and skin issues can have a few underlying causes, but it’s amazing that you’ve found something that works so well for her.
Thank you again for trusting us with her journey - it truly means a lot.
Shakira 🐈⬛
Boot loves KatKin food
Boot loves KatKin food, he practically leaps on it and leaves his dish spotless. Never seen him enjoy his food as much and he always looks content and full after he's eaten. As he is fuller, it gives him more time to go out and about instead of hanging round for more food as he did before. No more begging bowl behaviour!
April 11, 2026
Unprompted review
Reply from KatKin
Hi Mark,
This is so lovely to read. 🖤
Boot sounds like he’s absolutely loving his meals (a spotless bowl every time says it all!).
It’s amazing to hear he’s feeling more satisfied and content too - no more begging bowl behaviour is a big win.
We’re so glad he’s thriving and enjoying his food this much.
Thanks so much for sharing this, and just pop us a message if you need anything.
Shakira 🐈⬛
A good decision
The cats are healthier and happier.
Shipping packaging is recyclable.
There's a good variety of flavours.
Staff are very helpful and informative.
It all comes to your door.
Their poos don't stink any more.
April 11, 2026
Unprompted review
Reply from KatKin
Hi Dawn,
Thank you so much for your lovely review. 🖤
We’re so happy to hear your cats are healthier and happier - that’s exactly what we love to see.
It’s great to know you’re enjoying the variety, the convenience, and the support from the team, too. And fewer smelly poos are always a big bonus!
Thanks again for sharing this - it really means a lot.
Shakira 🐈⬛
No more upset tummies for Stan!
Stan’s dinners arrive on time each month and he absolutely loves them. He licks the plate clean in five minutes flat. The biggest bonus is no more upset tummy for him since we changed to Katkin. Perfect! And ….we never need to worry about running out of dinners. What’s not to love!!
April 11, 2026
Unprompted review
Reply from KatKin
Hi Lucy,
This is so lovely to read. 🖤
We’re so happy to hear Stan is loving his meals (five minutes flat sounds about right!) and even better that his tummy has settled - that’s such a big win.
And yes, never running out of dinners is definitely one less thing to worry about!
Thank you so much for sharing this, and just pop us a message if you need anything.
Shakira 🐈⬛
Easy to order and delivery is always on…
Easy to order and delivery is always on time. Like the fact you can delay your order as well as my cat doesn’t eat two pouches per day. TC will eat the food and she is never sick. Her coat is in great condition
April 11, 2026
Unprompted review
Reply from KatKin
Hi there,
Thank you so much for your lovely review. 🖤
We’re so glad to hear everything’s been smooth with ordering and deliveries, and that the flexibility to delay works well for you!
It’s amazing to hear TC is enjoying her meals, staying settled, and looking her best - a healthy coat and happy tummy are always the best signs.
If she’s not quite getting through 2 pouches a day, we could definitely look at moving you onto a different plan to make things a bit more suitable (and cost-effective) for you.
Just pop us an email at meow@katkin.com, and we’ll happily get that sorted for you.
Thanks again for sharing this.
Shakira 🐈⬛
This is the best cat food ever
This is the best cat food ever. It really is actual food. My cat’s coat is shinier. Her poo is far less smelly. And she loves it!! Also it doesn’t have that awful cat food smell that turns you’re stomach. It actually smells edible. Good stuff for real
April 11, 2026
Unprompted review
Reply from KatKin
Hi Madeleine,
Thank you so much for your amazing review. 🖤
We’re so happy to hear your cat is loving the food and that you’re seeing such great results, from a shinier coat to less smelly poos!
Thanks again for sharing this - it really means a lot.
Shakira 🐈⬛
Very good quality food ,meat only my…
Very good quality food ,meat only my cat loves it her fur improved
April 11, 2026
Unprompted review
Reply from KatKin
Hi Justyna,
Thank you so much for your lovely review. 🖤
We’re so happy to hear your cat is loving the food and that her coat has improved too - that’s always such a great sign!
Thanks again for sharing this, and just pop us a message if you need anything.
Shakira 🐈⬛
Best change I ever made
Merlin my cat is a fuss pot. He would demand food constantly take two bites and turn up his furry nose and leave the rest. He was costing me a fortune and wasting food which I hate. Katkin is different I have never seen a cat hoover up food so rapidly and with so much gusto. He is happy and has rediscovered his inner kitten and is bouncing around as if he is ten years younger. He’s gained weight and his coat looks so much better. Katkin isn’t cheap but I think I’m actually spending less best change I ever made. Happy furbaby and delighted cat mum.
April 11, 2026
Unprompted review
Reply from KatKin
Hi there,
This is so lovely to read. 🖤
Merlin sounds like quite the character, and it’s amazing to hear how much things have turned around - from a picky eater to clearing his bowl with gusto!
We’re so glad he’s feeling happier, more energetic, and looking his best, too. That “kitten energy” coming back is just the best feeling.
It’s also great to hear it’s worked out more cost-effectively for you in the long run.
Thank you so much for sharing this - it really means a lot.
Shakira 🐈⬛
No waste cat food
Firstly, and most importantly my 2 kittens absolutely love this food, the bowls are licked clean every time. None of that waste I used to get with other cat food.
Secondly, the customer service is brilliant, i had a delay in getting the kittens and the help I received in sorting out my orders was just perfect, and they are still reaching out to ensure the kittens are happy with the food.
April 11, 2026
Unprompted review
Reply from KatKin
Hi Marie,
Thank you so much for your lovely review. 🖤
We’re so happy to hear your kittens are loving their meals (clean bowls every time is the dream!) and that you’re no longer dealing with wasted food.
It also means so much to hear your kind words about the team. I’m really glad we could support you while things were being sorted with your kittens.
We’ll always be here if you need anything, and we hope your little ones continue to thrive.
Shakira 🐈⬛
I am really impressed with this litter
I am really impressed with this litter, my cat took to it straight away, and let’s face it he is the one who should really be leaving this review. It clumps well and still looks fresh after 3 weeks. I wish they did a bigger bag size as I have a big British Shorthair and he has a bigger litter tray. On the whole though I’m impressed, and it’s much easier to hoover up than wood pellets!
April 11, 2026
Unprompted review
Reply from KatKin
Hi Lucy,
This made us smile - sounds like your cat would give it a glowing review too! 🖤
We’re so glad to hear he took to it straight away and that it’s working well for you.
In terms of bag size, we unfortunately only have one size at the moment, but you can order up to 4 bags per delivery and easily adjust how often they arrive to suit your setup.
If you have any questions, you can always reach us at meow@katkin.com.
Thanks so much for sharing this - it really means a lot.
Shakira 🐈⬛
Changing to KatKin made me nervous, I had no need to worry…
My cat Teddy is was I thought a really fussy eater and he was also suffering from extreme toilet issues, he was unhappy, but I didn’t realise how unhappy he was. Trying to get him to eat was hit and miss, already on a hypoallergenic diet, he often left food and at times wouldn’t eat at all. I decided to try him on KatKin and I was very, very nervous but I haven’t looked back, neither has Ted. He seems so much happier, livelier and now even requests to be fed. KatKin always arrives boxed and frozen, all you need is a good sized freezer space to pack the pouches in. Delivery has been on time with little surprises added for Ted and me. I really appreciated the customer after care call, I was so nervous Teddy would refuse the change of food, but I need not have worried. He loves his new food, you can see the quality of the ingredients. I’ll never go back to feeding Teddy anything else and I don’t think he would let me, I now have clean dishes and a happy cat, what’s not to love??
April 10, 2026
Unprompted review
Reply from KatKin
Hi Nici,
Thank you so much for sharing this. 🖤
You can really feel how much you care about Teddy, and it sounds like you went through such a stressful time trying to find something that worked for him. It’s completely understandable that you felt nervous making the switch.
We’re so happy to hear how much things have turned around for him, from struggling with food and tummy issues to being excited for mealtimes again is such a big change!
I’m also really glad the aftercare support helped put your mind at ease - that’s exactly what we’re here for.
Thank you again for trusting us with Teddy’s meals - it truly means a lot.
Shakira 🐈⬛
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