KCM Waste Management Reviews 276

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

After being letdown by our usual Skip supplier we were recommended KCM. After making contact with Elisa who called to see us on the same day to discuss our requirments, we decided to use KCM. Within a... See more

Company replied

Rated 5 out of 5 stars

Ive been having real issues with our other waste management company, asked Elisa to come in and speak to me about their service and cost, which she did within a day, we agreed the costing and signed t... See more

Company replied

Rated 5 out of 5 stars

Best skip hire about - might be a tad more expensive than other local skip hires but the customer care is first class from booking team to drivers. Delivery and collection is always when they say and... See more

Rated 4 out of 5 stars

Great booking experience. Stated delivery & pick up day at the time. Job was subcontracted to a local firm who were fab delivering but keep moving the collection day. Was told Wed then Thur then Fri a... See more

Company replied

Company details

  1. Waste Management Service

Written by the company

KCM is a leading South Yorkshire waste management company with a team of over 120 experienced professionals. We're committed to providing a one-stop shop for all your waste disposal needs, with a focus on customer service and environmental responsibility. We're committed to providing our customers with the best possible service, and we're always happy to answer any questions you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

The skip was ordered online on a…

The skip was ordered online on a Saturday for delivery Monday.
On the Tuesday it still hadn`t arrived so i chased it up and was told i had ordered it for the wrong day (i already had a confirmation stating delivery would be Monday) after a short wrangle KCM then accepted the order had been processed wrong at their end,the order was redone and the skip was then delivered on the Wednesday.

March 23, 2023
KCM Waste Management logo

Reply from KCM Waste Management

Hi Richard, we sincerely apologise for the mix up in your order and the delay in getting it out for you. We have some new staff in training and unfortunately this was due to a clerical error, we're very sorry for any inconvenience caused.

Rated 5 out of 5 stars

Reliable

Reliable, friendly skip company. Anyone needing skips in South Yorkshire should give these a call.

Hannah is always on hand to help

March 23, 2023
Unprompted review
Rated 4 out of 5 stars

Left carefully on drive

Left carefully on drive. Gave 4 stars as I live in a busy cul de sac, with lots of cars. It was a busy day when skip was collected. There was a van blocking the lorry from lifting the skip properly, the skip driver informed me that if he can't load it I would be charged more money, I did not know this. Fortunately my next door neighbour was in and moved the van out of the way.

August 18, 2022
Rated 5 out of 5 stars

Efficient and friendly service

Ordered online a medium skip for 1 week. All very easy and plenty of opportunities for special requests I.e. contact, where to put etc. Skip arrived as requested by an extremely friendly and accommodating gentleman. As it happened I didn't need the skip the whole week so a quick call was made and it was picked up early. All in all a positive experience

January 11, 2023
Rated 5 out of 5 stars

Reliable, helpful and good value

The skip was ordered late afternoon on a Thursday and dropped off at 7.30 am the following day. The original booking was for 1 week and had been due to be picked up 10 days later on a Monday. Our skip was full almost a week before collection. I rung them Tuesday afternoon to say it was ready for them to collect whenever they had chance and they arrived almost immediately.
The booking was made online and was very easy. I have used them a few times and whenever I have rung they are very friendly, polite and helpful.

January 5, 2023
Rated 1 out of 5 stars

Terrible company

Terrible company. Only option for online booking is pre-determined pick up after a very short period. Picked up an empty skip as bad weather and christmas had prevented work. Every other company i've ever used you tell them when skip ready to pick up....£260 for nothing. 'Customer service' woman should not be in that role, couldnt care less, and despite saying she'd have a word about a discount never even phoned back. Awful company, awful woman.

December 27, 2022
KCM Waste Management logo

Reply from KCM Waste Management

Hi Paul, we're so sorry to hear this. The standard hire period online is 1 week, however, you can extend this in the drop down box that says "duration of skip hire". We would have needed a phone call to know if your skip wasn't ready to collect on the pre booked collection date unfortunately. We're so sorry about the customer service you received and will be looking into this.

Rated 5 out of 5 stars

Great service

Great service. Easy to book the skip, did it all online which is brilliant and very good prices. The drivers that delivered and collected the skip were polite and mindful of the property. Would definitely recommend this company.

January 9, 2023
Rated 5 out of 5 stars

Excellent service

The process from start to finish was smooth and efficient. I was kept up to date and had to do very little outside of organising skip fillers. The online portal was easy to use and clearly laid out.

January 6, 2023
Rated 5 out of 5 stars

Great customer service

Great customer service. Very quick to respond to requests for skip exchanges and also quotes for new jobs. I recommend this company if you are looking for reliable waste management in South Yorkshire.

January 13, 2023
Unprompted review

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