KCOM Reviews 

4,214
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly local engineers for being extremely efficient, keeping work areas clean, and completing fiber installations smoothly without any fuss. Consumers highlight that setting up the new broadband service is remarkably straightforward, while the helpful staff always take the time to explain every detail clearly. However, some customers also noted frustrations regarding unexpected billing errors, incorrect direct debit setups, and being overcharged on their final monthly statements. Some reviewers were not happy with customer support, mentioning long telephone hold times, unhelpful representative scripts, and difficulties resolving ongoing account disputes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their friendly and polite demeanor from... See more

Service

Customers had positive experiences with service, highlighting professional and seamless installations.... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise the helpful, patient, and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the sign-up and installation processes as... See more

Price

People report ambiguous experiences with price, featuring starkly contrasting opinions. While many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kcom came out to re connect us after building works severed our cable. Jonathan/chris/andy re dug the cables to the correct depth , to a high standard and expalined everything before/during and afte... See more

Company replied

Rated 5 out of 5 stars

I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... See more

Company replied

Rated 5 out of 5 stars

The speed and efficiency they dealt with my 'fault' was first class. Indeed engineer visited and rectified cable problem same am as reported . A timely reminder in these times of competition of how... See more

Company replied

Rated 5 out of 5 stars

Danny made the whole experience simple and straight forward. I didn't have to answer any complicated questions or understand the technology behind the boradband service, he took all that stress away a... See more

Company replied


Company details

  1. Internet Service Provider

Written by the company

KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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4.3

All reviews

(4,214)

1,044 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer services

Great customer services, and also very helpful and knowledgeable

July 24, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

Thank you for sharing your experience - we’re glad it’s been a good one.

Many thanks,

Adrian

Rated 5 out of 5 stars

Fast and easy installation

Fast and easy installation by a very friendly engineer. Works as advertised, I am very happy and I would recommend Kcom

July 13, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

We’re happy to know you’re satisfied. Thank you for your support.

Many thanks,

Adrian

Rated 5 out of 5 stars

great experience with Blake and ellis

I had a great experience with Blake and Ellis today, they were quick and helpful when fitting my new fibre WiFi and Blake explained everything clearly to me, thank you both for all your help 😊

July 23, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

It's wonderful to hear your happy, Thankyou for letting us know.

Many thanks,

Adrian

Rated 5 out of 5 stars

Blake and Ellis just fitted broadband

Blake and Ellis just fitted broadband, needed to drill through the wall for cable, very tidy, informative and helpful,

July 23, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

Thankyou for sharing your experience - we're glad its been a good one.

Many thanks,

Adrian

Rated 5 out of 5 stars

Great Company

I have lived in Hull all my life except for a few years when I was at Uni or living in Germany. In those days BT had a monopoly but we were lucky to have our own telephone company, much cheaper than BT with untimed local calls and 200 free phone calls a year. It never occurred to me to move to a different company when it became an option and if there is an issue , which happened once, their office is on Carr Lane so I just jumped on a bus and went in. When I developed some ill health they gave me a month's rental for £14.99. I am on the internet for hours every day and have never had to pay any extra.

July 22, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good morning Archie,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Rated 5 out of 5 stars

Very efficient

Quick, clean and efficient service.

July 15, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good morning Shirley,

Your feedback made our day - thank you for sharing it.

Kind regards, Ella.

Rated 5 out of 5 stars

Easy renewal

The agent called me when I was just about to call re the ending of my contract. He was super helpful and friendly and found me a new package which was considerably cheaper.

July 14, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

Thankyou for sharing your experience, we're glad its been a good one.

Many thanks,

Adrian

Rated 5 out of 5 stars

My WiFi broke

My WiFi broke, I reported it on the Saturday and it was fixed by the Monday. The engineer was polite and professional xx

July 13, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

We really appreciate your feedback and are glad we could help.

Many thanks,

Adrian

Rated 5 out of 5 stars

Really helpful

Really helpful.
Matt and Jake were really helpful throughout. The job turned out to be more work than planned and they talked us through the full thing. Leaving things all sorted when they left. Thanks a lot guys

July 20, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good morning Alexandra.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Rated 5 out of 5 stars

Blake & Ellis came on time

Blake & Ellis came on time. They were very professional & polite. Made sure everything was up & running before they left. They even took their boots off to walk on the carpet which was appreciated. A job very well done. Thank you. I would definitely recommend them.

July 17, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

We’re so pleased to hear this. Thank you for choosing us.

Many thanks,

Adrian

Rated 1 out of 5 stars

Company is in breach of OFCOM and GDPR…

Company is in breach of OFCOM and GDPR guidelines and absolutely incompetent in doing the basics! Absolute joke! Go with anyone else!

July 16, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

Your feedback is important to us. We’ve asked for your contact information so we can address your concerns personally. Please feel free to contact us as well onhttps://www.kcom.com/home/contact-us/

Many thanks,

Adrian

Rated 5 out of 5 stars

The BEST internet provider

I have had many Internet service providers over the years and was reluctant to move over to KCOM when it was the only provider for a house i was moving to, the service and Internet, including speeds and connection have been the best I have ever recieved, perfect if like me you have a big family with many users, I can not recommend KCOM enough, and the app is so easy to navigate!

July 15, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Many thanks,

Adrian

Rated 5 out of 5 stars

The best internet

July 15, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Many thanks,

Adrian

Rated 5 out of 5 stars

KCOM contract renewal SIMPLY THE BEST

The advisory Liza was very pleasant and helpful and managed to give me everything I wanted. She explained I was a loyal customer and was able to clench the deal. Well done Liza and KCOM.
I highly recommend this company and its services to anyone. Simply the best.

July 14, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

It’s wonderful to hear you’re happy. Thanks for letting us know.

Many thanks,

Adrian

Rated 5 out of 5 stars

KCOM ARE HIGHLY RECOMMENDED!

Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue.
I recently had to contact them and the problem was fixed in a very timely manner with no hassle

July 1, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

We’re grateful for your support and thrilled you’re enjoying our service.

Many thanks,

Adrian

Rated 5 out of 5 stars

Very reliable

Very reliable, professional and a great service provider. Great value for the money,

July 2, 2026
Unprompted review
KCOM logo

Reply from KCOM

Good Morning,

We are so please to hear this. Thankyou for choosing us.

Many thanks,

Adrian

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