Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been experiencing problems with our router and I spoke to a KC representative who was in my area. She requested a phone call so firstly I received great customer service from HER. Then receive... See more
Company replied
Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Expla... See more
Company replied
Blake and Ellis were absolutely top class, super efficient and quick in getting the job done. Really friendly and helpful in setting up the new app and ensuring all our devices were connected again.
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No recent history of asking for reviews
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The lady who helped explained…
The lady who helped explained everything,she was very polite too, I'm very happy with the service I received
July 2, 2026
Unprompted review
Reply from KCOM
Good morning Chris.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Mac was very efficient
Mac was very pleasant , dealt with my billing query efficiently and quickly and told me exactly what would happen . I am hopeful that my query would be sorted out , without the need to ring again.
July 1, 2026
Unprompted review
Reply from KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Amazing deals
Sam Middleton has been excellent, not at all pushy, just really helpful. KCOM has some amazing deals for my area.
June 30, 2026
Unprompted review
Reply from KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Fast flexible service
June 30, 2026
Unprompted review
Reply from KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Fantastic service from Mac
Fantastic service from Mac - he explained all the various options very clearly - so helpful trying to get me the best deal for my mum. Very polite & friendly.
June 30, 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Helpful and polite on phone
June 30, 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was very easy to find what i wanted
June 26, 2026
Unprompted review
Reply from KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Very polite
Very polite, a lot of ppl skills I’m happy with his sales skills
June 30, 2026
Unprompted review
Reply from KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
A local company provides a great…High speed internet service dir a very reasonable price!
A local company provides a great service for years. All local people should be supportive.
The process of renewing our contract was so simple, effortless. Customer service is very good & staff are very friendly to deal with!
June 23, 2026
Unprompted review
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Kcom are a good company
Kcom are a good company, there broadband are very good fast, + talk to human people not robots
June 29, 2026
Unprompted review
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Excellent service from Mac
Excellent service from Mac. Helpful , friendly , patient and professional. A really great helpline experience. Thank you.
June 29, 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Great customer service very satisfied…
Great customer service very satisfied with the outcome and great communication
June 29, 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
They made is easy and simple to switch…
They made is easy and simple to switch to a new contract
June 29, 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was so easy to have that…
It was so easy to have that conversation with Sam. I’ve now improved what was already great, my new contract.
June 22, 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Contacted the regarding my Mum's WiFi…
Contacted the regarding my Mum's WiFi signal. Mac was extremely patient and helpful, talking me through all the stages of checking the equipment, resetting it and changing speeds etc On the phone over an hour and hopefully we have sorted the problem
June 29, 2026
Unprompted review
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Was recommended about KCOM & so glad…
Was recommended about KCOM & so glad we took out a contract.From ordering through to the installation,the process was excellent,
June 2, 2026
Unprompted review
Reply from KCOM
Good afternoon Andy.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Mac helped me for over an hour
Mac helped me for over an hour to sort my internet out, easy to follow instructions and easy to talk to,
June 26, 2026
Unprompted review
Reply from KCOM
Good afternoon Zee.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Switching …
After making enquires about switching our current provider to K Com our experience with the call handler Jennifer provided us with all the information we required everything was clearly explained to us under no pressure at all , looking forward to been a customer with KCom
June 26, 2026
Unprompted review
Reply from KCOM
Good morning Yvonne.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Excellent and very efficient install by…
Excellent and very efficient install by Blake and Ellis. Explained everything. Very tidy. First class customer service.
June 25, 2026
Unprompted review
Reply from KCOM
Good afternoon.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
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