KCOM Reviews 

⭐ 1 Star – KCOM: Leaving Is Harder Than Getting Connected!

KCOM broadband is a bit like playing the lottery, except you pay every month and rarely feel like you’ve won anything.

The speeds are hit and miss, the reliability is anyone’s guess, and when something goes wrong, you get to experience the delights of Eero technical support. A team who somehow manage to be even more confused about their own equipment than the customer calling them. By the end of the conversation, you’re considering offering them technical support.

Eventually, after paying good money for a service that seems to work whenever it feels like it, you decide enough is enough. You’re leaving!

Simple, right? Oh, you sweet, innocent fool.

KCOM then turns cancelling your broadband into a six-week endurance event. Apparently, escaping their services requires more planning than a military withdrawal, more patience than a saint, and possibly a solicitor.

And the grand finale? They can’t even tell you what your final bill will be! Six weeks to disconnect a broadband service, yet calculating what you owe is apparently beyond the capabilities of modern mathematics.

For a telecommunications company, communication certainly isn’t their strong point.

My advice? If you’re thinking of joining KCOM, don’t. And if you’re already with them and thinking of leaving, start the process now. You might be free by Christmas.

I’d give them zero stars, but unlike KCOM, Trustpilot actually has a minimum standard.

Everything was fast and efficient

Had a connection issue, I am not technical, lad called Mac was very helpful and is sending me some equipment out in the post then ringing me in 10 days to make sure it has worked ! Thank you so much

KCom kept us informed from the minute we decided on their broadband. The fitters Blake and Ellis were very efficient and friendly and did a great job. Thank you.

All options explained fully.
Tanya made several calls and sent emails to keep in touch with us as we are moving into an address that was not immediately avaliable for KCom.

We have recently moved into the area, and Blake and Ellis were great. The weather was awful and they dug out for the cable and left everything perfect. They explained the app and the process to us and we’re really lovely and helpful lads
Yvonne and Steve

Engineer Tom Nielsen was very helpful and efficient. Got the service back up running in good time.

I went to another broadband service but then went back to kcom

I’ve been with Kcom for around 27 years and I’m not planning on leaving. They are extremely reliable, accommodating and their customer service is impeccable 🥰🥰

It's really reliable broadband the customer service is really friendly and if you can't afford your bill you can just ring up and sort a payment plan out would definitely recommend

Excellent service, new to KCom, the difference with our previous suppliers is significant. The instructions were easy to follow and unambiguous.

Phone/internet/Wi Fi stopped working and after contacting the right customer person at KCom an engineer called next day with a new plug for the router which solved the issue.

My experience of using the internet is now faster and cheaper, but it was only by chance I discovered this as I'm still under contract with my current package. I recently found online that it was letting me upgrade to 300Mb from 175 and that they could send me a new Eero router. It's the free Eero 6, rather than the 7, but I decided I'd try the free one first.

I've had a Technicolor router for about 10 years that never seemed that great to be honest, often there would be buffering when watching TV for example.

The Eero and new package gives me more Mb, but is £7.00 a month less than my old package and gives me so far flawless wireless broadband throughout the house.

I wish I'd known about this sooner.

Very efficient, friendly and accommodating service.

Moved to new build in the East Riding of Yorkshire area on the 27th August. We couldn’t get broadband/Wifi straight away due to the builders having to do certain things and then inform Kcom the work had been done, not Kcoms issue as nothing Kcom could do about this. On the 11th September the builders did the necessary and we were just about to ring Kcom when MW from Kcom came walking down our street. He signed us up to one of their packages. He put down a date 2 weeks away for installation which he told us not to worry about has he would expedite this so we would have it installed the next week (14th-20th Set). My partner works from home so we were reassured by this. We received an email saying our router would be delivered the next day 12th September.

However, we noticed our house number had been put down wrong even though MW was stood at our door taking our order. This is where the service from Kcom went downhill from the start. Text MW to say the address was incorrect. He replied to say he’d sort it out. On the 15th September we got a call from Kcom saying they were cancelling our order completely due to the incorrect address and would have to start again. They then informed us they would install our broadband on the 30th September. When I explained we had been promised by MW it would be expedited it fell on deaf ears, even after explaining we needed it for work. They just told us that’s the earliest date. Text, rung and emailed MW many times to do what he promised but he never replied. I once used a different phone to ring him so he wouldn’t know it was me and within 5 minutes he rang back, says a lot. He promised to sort it out like he always does but he never did and we never heard from him again despite multiple attempts to contact him. We finally got our broadband installed on the 30th September, 19 days after we signed up. Totally unacceptable customer service and we can only hope we don’t have any issues if this is the level of service from this company.

To rub salt into the wounds our next-door neighbours moved in on 28th September and Kcom installed their broadband the next day 29th September a day before us, using the same guys who were to install ours. Even worse, the next door to them hadn’t even moved in and also Kcom installed theirs on the same day.

Not a great start.

All the staff were very friendly and professional but engineer's Blake and Ellis were amazing and very helpful

Blake and Ellis came and fitted our broadband, very polite, no mess, did a great job. Thank you

Excellent service so far from KCOM. Only had it installed a couple of weeks and we woke up this morning with no internet, which is a major issue for us as my wife works from home. Called as soon as they opened and the guy on the phone was very helpful and friendly (think his name was John) he arranged for an engineer to come out that afternoon. We then had the engineer arrive about an hour after the call saying he had had a cancellation in the big job he had this morning that was 10 mins away and thought he would see if he could help us. Issue sorted in 20 mins by a lovely friendly engineer, issue sorted and my wife was saved from going into the office. So great service from all.

Speeds are good but if you ever need to cancel, that’s when problems occur. Hours on the phone, never call you back. Then threaten to send you legal letters even if moving out of the area. Tried to charge me over £300 to leave when they couldn’t provide service to new home. After 3 months of contacting they finally admitted I hadn’t signed any contract. No apologies or bye just said it’s sorted and hung up. I wouldn’t use these in a million years.

Blake and Ellis were polite respectable.
Took shoes off. Offered to clean mess. Very informative. Making sure I was aware of everything. Had Time to talk thing through with me. Much appreciated