Kcom came out to re connect us after building works severed our cable. Jonathan/chris/andy re dug the cables to the correct depth , to a high standard and expalined everything before/during and afte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... See more
Company replied
The speed and efficiency they dealt with my 'fault' was first class. Indeed engineer visited and rectified cable problem same am as reported . A timely reminder in these times of competition of how... See more
Company replied
Danny made the whole experience simple and straight forward. I didn't have to answer any complicated questions or understand the technology behind the boradband service, he took all that stress away a... See more
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I had excellent service with kcom will…
I had excellent service with kcom will recommend kcom to my family and friends
September 2, 2026
Unprompted review
Reply from KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
The experience was unbelievable fast…
The experience was unbelievable fast and clear. So easy to understand. The lady I spoke with was nice and friendly and talked me through the whole experience.
September 1, 2026
Unprompted review
Reply from KCOM
Good morning Rosemary,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Every thing was done very…professionally
Every thing was done very professionally.
August 25, 2026
Unprompted review
Reply from KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks
Adrian
Why does 💩CON think 🤔 😕 people will…
Why does 💩CON think 🤔 😕 people will stay with them when they are so bloody expensive and their service is a load of rubbish? The answer is you don't the MONOPOLY is gone and place a LOVELY LITTLE CEASE ORDER WITH BT they will get your number off 💩CON and CEASE their service and OPENREACH will install a BRAN NEW LINE and you can tell 💩CON TO GET STUFFED so do it now you 😀 😊 will save yourself a bloody fortune and never ever use these idiots again! So call 📞 BT on 0800800150 now ok 👍
June 10, 2026
Unprompted review
Reply from KCOM
Good Morning,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us on https://www.kcom.com/home/contact-us/
Many thanks,
Adrian
Being a great service ,and nice to have…
Being a great service ,and nice to have somone you can understand at end of a phone when you do make a call .. They always seem to make you happy with your service you will receive .. give Kcom a try . although i would not give them a second thought if had to pay full price .
August 28, 2026
Unprompted review
Reply from KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Reply from KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Brilliant service
Quick installation, efficient and knowledgeable engineers,fast service would recommend kcom
August 27, 2026
Unprompted review
Reply from KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Reply from KCOM
Good morning David,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
A clear and simple upgrade of a router
A clear and simple upgrade of a router.
Self prompted.
Thank you for useful support and reassurance.
August 21, 2026
Unprompted review
Reply from KCOM
Good morning Andy,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
***PSA DO NOT USE THIS COMPANY UNLESS…
***PSA DO NOT USE THIS COMPANY UNLESS YOU ARE 100% YOU WILL BE IN THEIR MONOPOLISED AREA OF SERVICE FOR YOUR ENTIRE CONTRACT***
Charged me over £500 for an early termination fee. Had to move out of service area due to my job in healthcare.
You can try all you like but they are soulless and will just say you signed a contract. No light behind those eyes. Theres various articles online where people have tried and failed.
And the people moving in to my house have KCOM too so they’re essentially double dipping due to the monopoly.
Their cancellation fees are NOT reasonable and NOT capped.
A good life lesson at least, but if I can help even one other person avoid this predatory company I’ll feel better.
Ought to be ashamed of themselves- Disgusting stuff.
Also they make it look like they will be reasonable online by requesting details of your experience but it’s the same old spiel. Don’t be fooled
August 25, 2026
Unprompted review
Reply from KCOM
Good Morning,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us on https://www.kcom.com/home/contact-us/
Many thanks,
Adrian
Easy to talk to staff,polite and easy…
Easy to talk to staff,polite and easy to understand. Very efficient
August 25, 2026
Unprompted review
Reply from KCOM
Good morning,
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Blake and Ellis both fabulous engineers…
Blake and Ellis both fabulous engineers with good technical experience. Went above and beyond to get me up running. They had to dig up my block paving in our new house which I was anxious wouldn't go back the same though didn't need to worry. Very friendly and didn't hesitate to help with the App and ensure I was fully up and running before they left. All the best James
August 24, 2026
Unprompted review
Reply from KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Blake and Ellis professionals
Blake and Ellis came this morning, very professional and got on with instal. Very polite and efficient. A job well done.
Cheers guys.
August 24, 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
The lads Blake and Ellis came out today…
The lads Blake and Ellis came out today and absolutely grafted their backsides off through rain and everything, left everything clean and tidy.. top lads top grafters would recommend to anyone
August 21, 2026
Unprompted review
Reply from KCOM
Good morning Pete,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
The 2 installation engineers Brill …
The 2 installation engineers were very good and worked in one of the hottest day and complete in 3 hours. and left it very tidy after having to lift block paving and replacement. Fibre broadband speed good and landline switch over in 48 hrs as informed
August 12, 2026
Unprompted review
Reply from KCOM
Good morning Steve,
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Happy Kcom member
The main plus point for me was to be able to quickly speak to a human service team member without a lot of fuss answering endless questions set by a robot
August 19, 2026
Unprompted review
Reply from KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Excellent experience
Just joined KCom and had a very good experience
So easy to do over the phone
Great to speak to a local person
Talked me through everything
Very knowledgeable and helpful
Great price too
Nothing to dislike
August 19, 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
The guy at KCom was so helpful and patient
The guy at KCom was so helpful and patient with me and explained everything to me in detail. He also took his time explaining and didn't talk at speed like some sales people do which makes it difficult at times to register everything that is said. But this guy at KCom was an exception to that rule.
August 18, 2026
Unprompted review
Reply from KCOM
Good Morning,
We’re grateful for your support and thrilled you’re enjoying our service.
Many thanks,
Adrian
Change over from one broadband provider to another
I was put at ease by both the young receptionist on the desk and the engineer who explained everything in a way that I understood. The times for the broadband package installation and the switchover from my previous supplier was sorted before I left. I even got a message from my previous provider while we were talking. Very professional.
August 18, 2026
Unprompted review
Reply from KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Absolute rip off of a company you are…
Absolute rip off of a company you are horrible people. Had to move cities for work but because they don’t provide to my new city want me to pay £550 in terminations fees all because the only we was provided for internet was a 24 month contract?! Absolute scam and a joke horrible company avoid at all costs
August 18, 2026
Unprompted review
Reply from KCOM
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
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