Kearys Motor Group  Reviews 

211
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently describe the sales team as extremely helpful, knowledgeable, and pleasant to deal with when exploring different vehicle options. Many people appreciate the smooth purchasing process and friendly assistance provided right from the very beginning. However, some reviewers were not happy with the poor after-sales support and frustrating communication issues encountered later. Customers also noted experiencing long waiting times for maintenance appointments, along with difficulties receiving timely responses from the team. Several buyers mentioned being ignored or facing unexpected problems after driving their new vehicles off the lot.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a wide range of opinions. While some reviewers... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Product

Reviewers mention ambiguous feedback about product, with some consumers reporting major mechanical and... See more

Customer service

Users describe ambiguous interactions with customer_service, as opinions and experiences are heavily divided.... See more

Customer communications

People report ambiguous experiences with contact, as customer opinions vary widely. Many reviewers express... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a 3.5yrs old electric Renault Zoe from David Barrett, Kinsale Road Roundabout recently. The car itself is pristine and dealing with David made the purchase very smooth and stress free. I hadn... See more

Rated 5 out of 5 stars

Great experience, spotted lovely duster online. Rang to enquire , paid 250 deposit to hold the car for me. Had finance sorted with amy, within few days. Keith furlong was salesman. Top class. Received... See more

Rated 5 out of 5 stars

Just purchased a BYD Atto 3 recently at Kearys BYD Belgard. Got a great deal from Cian Dowling who was a mine of information but also a great listener. Very nice mannerly chap. Kearys is in a great l... See more

Rated 5 out of 5 stars

Bought BYD Seal U off Cian down in BYD Belgard . I have to say my experience from start to finished was fantastic. As I need my car adapted for my mam it wasn't a straight forward process . But Cia... See more


Company details

  1. Vehicles & Transportation

Written by the company

With over 30 years’ experience in serving motorists in and around the Cork region, we at Kearys Motor Group are proud to represent some of the automotive industry’s most acclaimed vehicle brands. Our award-winning reputation has been built on providing exceptional standards of customer care combined with vehicles that are stylish, technology packed, and which deliver impressive performance every time. It’s our aim to always provide the best models for our customers, many of whom return to Kearys time after time for all their motoring needs. What’s more, we work hard to ensure that value for money is assured, with almost everyone able to find the model they desire at a price that can’t be beaten.


Contact info

3.3

Average

TrustScore 3.5 out of 5

211 reviews

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No recent history of asking for reviews

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3.3

All reviews

(211)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

I want to warn everyone from Kearys…

I want to warn everyone from Kearys Renault and Dacia Cork. Everything is so lovely when you want to get the car, Everything will be perfect and everyone will bre so kind and nice, but when anything will be wrong with the car, you have to be very patient, they will not care about you then, you have to ask and please them for a replacement car, they will refuse any compensation and they wont answer your phone calls nor emails. The car they sold me did not have tracking done, so few months in had to change tyres. Unfortunately they do not even care about the complaint. Do not recommend them to anyone.

October 10, 2024
Unprompted review
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Reply from Kearys Motor Group

Amy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Can you please contact our team either by phone on (021) 491 0700 or by using the contact options on our website www.kearys.ie and we will do our upmost to get this resolved for you.

Rated 5 out of 5 stars

I wanted to take a moment to say how…

I wanted to take a moment to say how great my experience dealing with Keary’s was and particularly Paula, and the attention and care given. Paula took great care to explain all the options available to me and the costings for each. Her time and patience helped greatly with my final decision. I am delighted with my new car and look forward to many years of safe driving in my new Renault.

October 19, 2024
Unprompted review
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Reply from Kearys Motor Group

Hi Marion Daly, thank you so much for your positive comments about Kearys!

Rated 5 out of 5 stars

*****

I just purchased a Renault Megane E-Tech Techno from Kearys, Kinsale Road Roundabout. The sale executive I dealt with was Diarmuid Marsden. Diarmuid was extremely professional and provided me with his expertise and advice. He was always at the end of the phone with any queries I had and made the whole process seamless. I would not hesitate to recommend this dealership and I will definitely be back to Diarmuid in the future.

October 12, 2024
Unprompted review
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Reply from Kearys Motor Group

Sarah Boyle, thank you for your kind review; we are happy to pass along your comments to the team here at Kearys Renault! Wishing you all the best with your new Renault Megane E-Tech.

Rated 5 out of 5 stars

Excellent Service

I have just traded in my old car and bought a new one today.
I chose Kearys on the Kylemore road as they were highly recommended by a few of my friends.
They didn’t disappoint.
I dealt with a chap called Andy.
From start to finish Andy was highly attentive & supportive to my needs. He made my experience very enjoyable. He was so professional and provided me with help, advice and time to purchase the car that was right for me.
I had a few concerns during the process, and Andy went above & beyond to make sure I was 100% happy with the deal I was getting.
Thanks for all your help Andy.
I would not hesitate to recommend this dealership. Very professional and trust worthy.
I will definitely use them in the future.

October 9, 2024
Unprompted review
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Reply from Kearys Motor Group

Consumer, thank you for your kind review; we are happy to pass along your comments to the team here at Kearys Carstore Dublin!

Rated 5 out of 5 stars

I recently purchased a Renault Clio…

I recently purchased a Renault Clio from Kearys, and I couldn't be happier with the experience. Shane Spillane provided great customer service and answered any questions I had honestly. Delighted with my first car and would highly recommend Shane and Kearys.

September 9, 2024
Unprompted review
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Reply from Kearys Motor Group

Lg, your wonderful feedback and rating mean a lot to us.

Rated 5 out of 5 stars

"I recently purchased a Renault Clio…

"I recently purchased a Renault Clio from Kearys, and I couldn't be happier with the experience. Shane Spillane provided exceptional customer service throughout the entire process. He was professional, knowledgeable, and went above and beyond to ensure everything went smoothly. I highly recommend Kearys and Shane for anyone looking to buy a car. Thanks again.

Paul Keohane

October 1, 2024
Unprompted review
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Reply from Kearys Motor Group

Graham, thank you for your kind review; we are happy to pass along your comments to the team here at Kearys HQ!

Rated 5 out of 5 stars

Very good service and experience

Just bought a new Dacia Duster from kearys dealt with Shane a lovely man he put no pressure on me to buy it, felt very comfortable everything was made easy and the process was very easy so far so good delighted with my new car thanks again Shane

October 10, 2024
Unprompted review
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Reply from Kearys Motor Group

Deborah, thanks for your praise and kind comments about our team.

Rated 5 out of 5 stars

Seamless Purchase with Diarmuid.

Just purchased my new Renault Captur Alpine from Diarmuid in Cork. Brilliant deal done and very smooth. Very good communicator. Was a bit anxious about purchasing a car so far away but have to say could not fault the service I received. They even delivered my new car straight to my door in Louth from Cork wow and a good tank of fuel. Paperwork also arrived so quick. Very efficient. Love my car 💙. Thanks Diarmuid.

September 28, 2024
Unprompted review
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Reply from Kearys Motor Group

Freda, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for your fantastic review and feedback!

Rated 1 out of 5 stars

when is a warranty not a warranty part 2.

Since I posted my review "When is a warranty not a warranty" - Kearys Motor group.
i did get a reply from them but when I reached out to them i got no reply.
do they just put up a reply and leave it at that.
has anybody who had a problem with them ever heard back from them or is it just me.
Still waiting on kearys to contact me.

October 2, 2024
Unprompted review
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Reply from Kearys Motor Group

Goretti Walls, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please get in contact with our team n relation this as we would like to resolve it for you,

Rated 2 out of 5 stars

Disgusted at overcharging

I was quoted 250efor a s3ervice last week. however I subsequently got a call to say my micra needed front brake pads and discs which would cost me 550e in addition to the service charge of 250e. total 800e.
I told them I would NOT pay that kind of money. I authorised them to go ahead with the service alone and paid my 250e. Two days later I got my brake pads and discs done for 290e by a very reputable dealer. That experience has really disgusted me. Its nothing short of robbery. Its my first time buying a car from Keareys and I cannot see myself ever going back to them again.

August 27, 2024
Unprompted review
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Reply from Kearys Motor Group

Catherine, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like to resolve this for you if you can please get in contact with our team.

Rated 1 out of 5 stars

Bought a car from Carstore Little Island Cork

How much more detail do you require, the complaint is about the manager, my next purchase will be with a different BMW dealership. Its very disappointing that your reply took so long, it does sum up Kearys

Bought a car from Carstore, little Island, waiting 3 weeks for second key, constantly asking when second key will arrive, dealt with Manager and all I can say is Wow!! very unprofessional, passive aggressive, constantly talking over you when you are trying to explain ones concerns, the attitude was, do want you like about complaint, after sales customer service an all time low, ive dealt with plenty of garages over the years and I have never meet someone like that. I would avoid Carstore as dealing with them has left a bad taste . I went on media platforms and was taken back about such negativity about Carstore and peoples experiences.

August 23, 2024
Unprompted review
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Reply from Kearys Motor Group

John Sisk, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.

Rated 5 out of 5 stars

Great Service!

Great Service!

August 20, 2024
Unprompted review
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Reply from Kearys Motor Group

Michael, we are very happy we could provide you with a positive experience!

Rated 5 out of 5 stars

I want to thank Caroline and Graham for…

I want to thank Caroline and Graham for your friendly and excellent service levels. I am a very happy customer. Thank you for going the extra level.

July 31, 2024
Unprompted review
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Reply from Kearys Motor Group

Leonie, we're glad you had such a wonderful experience with us!

Rated 1 out of 5 stars

Wheel rims paint stripped off while…

Wheel rims paint stripped off while vehicle was being serviced. Was told its not their problem as the paint wasn't applied properly which will mean its like that from the factory as nobody else has worked on the vehicle. I will not use Kearys again or by a Renault again as this experience is unacceptable

May 27, 2024
Unprompted review
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Reply from Kearys Motor Group

Brendan, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one but we would like to resolve this for you. Can you please get in contact with our team through our website www.kearys.ie and we will try to resolve this for you.

Rated 1 out of 5 stars

Really disappointed

My first dealings with Keary’s in Cork were in April 2022 when I purchased an X-Trail. All the Nissan team members were professional and knowledgeable. I got to know all the team on first name terms and was always greeted with a coffee whenever I had occasion to visit – from Rodney at reception, Ellen in service dept., Richard Major, and Tommy O’Mahony, head of sales.
All my dealings were so positive that when the new X-Trail ePower 4Force came out last year I decided to purchase the demo model when it became available last June, even though it was just over a year since my previous purchase. A boot protector was ordered for my X-Trail and I understand it is at the garage.
Imagine my surprise when I brought my car for service to Keary’s ‘Nissan’ at 8:30 on 15th May to be ‘greeted’ by a guy who was still eating his breakfast. I asked where all the Nissan team were and he said ‘they’re gone’
Then I asked what will I do with my car? He said ‘take it to Renault’
I went to Renault and it was a bit chaotic to say the least. I explained about the boot protector and I was assured that would be sorted and they were to send an email to someone in ‘service’ to make sure.
As I live in Kinsale I wanted to make sure everything was in order before I got a lift to Cork. The guy who checked in my car said ‘we sent you a txt message’ – they did not which is why I phoned before leaving home. I asked about the boot protector and he said, yeah, that’s fine.
When I got there I asked ‘how did my car get on’ – he said abruptly ‘it’s all in the report’. Clearly he wasn’t bothered and I was not filled with confidence. Then I asked if the boot protector was in the car, again abruptly, ‘the guy didn’t reply to the email’
At this point I just wanted to get out of there.

I’ve waited until today (29th May) to do my review, hoping that there might have been some communication.

May 15, 2024
Unprompted review
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Reply from Kearys Motor Group

Hi Eileen,

We understand our team has been in contact with you in relation to this query and they have updated you in relation to the boot protector. We appreciate you taking the time to leave this feedback and hope your experience has since improved.

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Diarmuid buying my car. He was very patient teaching me how to use the data screen (me not loving new technology). I’m driving the car two weeks now and love it! Deirdre Foley

May 11, 2024
Unprompted review
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Reply from Kearys Motor Group

Deirdre, thank you for your five star review and great feedback, we are very happy we could provide you with a positive experience!

Rated 1 out of 5 stars

Lucky escape

I went through an online chat last evening and left my number for a callback, interested in a new Jogger or possibly a used Scenic. This morning I get a message directly to my voicemail - nobody actually tried to call my phone - there was no missed call, just the voicemail. I just tried to call them, they hung up on me!!! If they can't be polite when I'm trying to buy, I can only imagine how horrendous they must be when they already have your money!

May 22, 2024
Unprompted review

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