Kearys Motor Group  Reviews 

211
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently describe the sales team as extremely helpful, knowledgeable, and pleasant to deal with when exploring different vehicle options. Many people appreciate the smooth purchasing process and friendly assistance provided right from the very beginning. However, some reviewers were not happy with the poor after-sales support and frustrating communication issues encountered later. Customers also noted experiencing long waiting times for maintenance appointments, along with difficulties receiving timely responses from the team. Several buyers mentioned being ignored or facing unexpected problems after driving their new vehicles off the lot.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a wide range of opinions. While some reviewers... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Product

Reviewers mention ambiguous feedback about product, with some consumers reporting major mechanical and... See more

Customer service

Users describe ambiguous interactions with customer_service, as opinions and experiences are heavily divided.... See more

Customer communications

People report ambiguous experiences with contact, as customer opinions vary widely. Many reviewers express... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a 3.5yrs old electric Renault Zoe from David Barrett, Kinsale Road Roundabout recently. The car itself is pristine and dealing with David made the purchase very smooth and stress free. I hadn... See more

Rated 5 out of 5 stars

Great experience, spotted lovely duster online. Rang to enquire , paid 250 deposit to hold the car for me. Had finance sorted with amy, within few days. Keith furlong was salesman. Top class. Received... See more

Rated 5 out of 5 stars

Just purchased a BYD Atto 3 recently at Kearys BYD Belgard. Got a great deal from Cian Dowling who was a mine of information but also a great listener. Very nice mannerly chap. Kearys is in a great l... See more

Rated 5 out of 5 stars

Bought BYD Seal U off Cian down in BYD Belgard . I have to say my experience from start to finished was fantastic. As I need my car adapted for my mam it wasn't a straight forward process . But Cia... See more


Company details

  1. Vehicles & Transportation

Written by the company

With over 30 years’ experience in serving motorists in and around the Cork region, we at Kearys Motor Group are proud to represent some of the automotive industry’s most acclaimed vehicle brands. Our award-winning reputation has been built on providing exceptional standards of customer care combined with vehicles that are stylish, technology packed, and which deliver impressive performance every time. It’s our aim to always provide the best models for our customers, many of whom return to Kearys time after time for all their motoring needs. What’s more, we work hard to ensure that value for money is assured, with almost everyone able to find the model they desire at a price that can’t be beaten.


Contact info

3.3

Average

TrustScore 3.5 out of 5

211 reviews

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No recent history of asking for reviews

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3.3

All reviews

(211)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Went out to look at a Dacia Duster that I wanted to buy. Met Stephen at 9.30am who was extremely friendly towards me. Spend time with me going over the detail's of the car and options available to me. I was driving home in my new car by 5pm the same day. Would highly recommend Kearys in Kinsale Road.

May 2, 2024
Unprompted review
Kearys Motor Group  logo

Reply from Kearys Motor Group

Hi Ciaran O Brien, thank you for taking the time to leave a review for us at Kearys. We're happy we could meet your expectations!

Rated 1 out of 5 stars

Very poor service

Very poor service. No one to answer the phones. When you eventually get through the staff don't give consistent answers.
Expected to pay €180.00 for a coolant change.
This is ridiculous billing.
DOn'T GO HERE.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Definitely Recommended

Thanks to Paula O Flynn, I’m very delighted with the car, she’s a great driver and thanks again for all the assistance it made the whole experience so smooth.
I’m looking forward continuing doing business with the Kearys Group.

April 6, 2024
Unprompted review
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Reply from Kearys Motor Group

Christopher Apenela, thank you for your kind review; we are happy to pass along your comments to the team here at Kearys!

Rated 2 out of 5 stars

Very bad after sale service

I bought a 222reg. Clio with 31K on the clock from David, a very nice gentleman. Unfortunately, my pleasant experience ended there. I took delivery on the 26th of January 2024. When driving back from Limerick on the 24th of February, a warning light came on saying check anti pollution system. I contacted David the next working day, and he told me that the car was under the manufacturer's warranty and to contact Kearys garage at Kinsale Roundabout to have it repaired. When I contacted the service department, I was told that the earliest appointment was 9 am on Friday, 5th April.I dropped the car in as agreed last Friday, which means its now off the road for 6 weeks. I contracted Kearys workshop today Monday 8th April, to know when I could collect the car, and I've been told it will be another 2 weeks as they are waiting for a part which is on back order. I've worked in the motor trade and in transport generally since 1960 and had some bad experiences but I think this one is the worst of all.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Jess was very knowledgeable, helpful and friendly to deal with. I was very satisfied with my experience with Keary’s.

April 3, 2024
Unprompted review
Kearys Motor Group  logo

Reply from Kearys Motor Group

Thank you for taking the time to let us know how we did. We appreciate your feedback and hope you have a great day!

Rated 5 out of 5 stars

This was the easiest car purchase ever

This was the easiest car purchase ever! Conor was professional, polite and extremely helpful. Everything was explained and nothing was too much trouble. I would recommend Kearys and Conor in particular to anyone looking to buy a new or secondhand car.

March 20, 2024
Unprompted review
Kearys Motor Group  logo

Reply from Kearys Motor Group

J Fox, we're so glad that we were able to go above and beyond your expectations! Thank you for the positive review and feedback about your buyigng experience and the very best of luck with your new car!

Rated 5 out of 5 stars

Just had a conversation with Kevin in…

Just had a conversation with Kevin in service about my captur . His knowledge and obvious experience dealing with customers is 100% . Got me out of a hole till I can get the issue sorted . Top man.. thank you

March 20, 2024
Unprompted review
Kearys Motor Group  logo

Reply from Kearys Motor Group

David Obrien, thank you so much for the positive review and feedback!

Rated 4 out of 5 stars

Renault Belgard

Hi, i recently bought a Renault Austral from Renault, Belgard, Tallaght, Dublin.
I can say that the personnel is qualified and ready to answer at every question that you have.
Thanks to all.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Thank You Christian

Just wanted to say a huge thank you to Christian in Kearys Renault , Kinsale Road. His attention to detail explaining the new details of our new car. The handover experience was fantastic. He had huge knowledge around the car and explained every feature in great detail. Great customer service. Thank you much Christian

February 12, 2024
Unprompted review
Kearys Motor Group  logo

Reply from Kearys Motor Group

Niamh Ni Hici, thank you for taking the time to let us know how we did. We appreciate your feedback and hope you have a great day!

Rated 1 out of 5 stars

Kearys in Midleton sell unreliable cars(4…

Kearys in Midleton sold my wife a Duster (4 years old(. All warning lights came on during the drive home from the garage. Is currently being 'repaired ' with them for the 3rd time in months. The replacement Duster they gave us just broke down. I would never buy a car from them again and we are currently talking to our solicitor about getting a refund.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Car Purchase From Jess

We were dealing with Jess trying to find the right car and she couldnt have been more helpful. She had great patience and guided us through the different models and helped us figure out the best one for us. Very helpful and customer service was excellent. Would definately go back.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

A big thank you to Jess in Kearys…

A big thank you to Jess in Kearys Belgard
Went to enquire about different models of cars . Jess was so helpful and knowledgeable and explained everything with ease . Jess was one of the best as we had visited a few garages . Her attention to detail , interest and care in her customers genuine while being highly professional was commendable. Nothing was any trouble . Purchased our car on the day just after meeting Jess . Thank you Jess for an excellent experience . Highly recommend Jess If you are seeking a change of car .

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Was taken great of by Brooklyn and team

I was served by Brooklyn Kelly in Belgard Dacia who really took care of me as I didn’t have an appointment and my wife was sent from Cork maternity hospital to the Coombe in Dublin. The night we arrived both headlights blew. I couldn’t be without a driveable car and Brooklyn and the team were great to get me in, do a diagnostic, replace the bulbs, align the lights and even gave the car a wash. Many thanks for all your help

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Very positive experience purchasing our new Tuscon Hybrid

Kelvin Flanagan is an excellent salesperson .We dealt with Kelvin three years ago purchasing our first Tuscon Hybrid. The sales transaction was handled very efficiently from start to finish by Kelvin.A great amount of time was afforded to us explaining the cars features on handover.The follow up was very good .Kelvin contacted us the following day to see if everything. A very good follow up.All in all a very positive experience. We'll done Hyundai,Kearys & Kelvin.Helena & Barry Buckley

January 20, 2024
Unprompted review
Rated 1 out of 5 stars

Insane labour quote from Kearys

I got tyre pressure warning. No matter what I did, the warning did not go away. Went to service to get quote on replacing the pressure valves, since the car is 8 years old, I asked for all 4 to be replaced. 74 EUR each valve, expensive, but ok. but their service fee for removing tyre, installing the new item and code it to the car, was almost 400 EUR. I know businesses need make money, but for a 30 min job, charging 400 EUR, that is insane. Went to a small garage, they had valves for 35 EUR, and installed them for 80.

January 9, 2024
Unprompted review

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