Kearys Motor Group  Reviews 

211
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently describe the sales team as extremely helpful, knowledgeable, and pleasant to deal with when exploring different vehicle options. Many people appreciate the smooth purchasing process and friendly assistance provided right from the very beginning. However, some reviewers were not happy with the poor after-sales support and frustrating communication issues encountered later. Customers also noted experiencing long waiting times for maintenance appointments, along with difficulties receiving timely responses from the team. Several buyers mentioned being ignored or facing unexpected problems after driving their new vehicles off the lot.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a wide range of opinions. While some reviewers... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Product

Reviewers mention ambiguous feedback about product, with some consumers reporting major mechanical and... See more

Customer service

Users describe ambiguous interactions with customer_service, as opinions and experiences are heavily divided.... See more

Customer communications

People report ambiguous experiences with contact, as customer opinions vary widely. Many reviewers express... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a 3.5yrs old electric Renault Zoe from David Barrett, Kinsale Road Roundabout recently. The car itself is pristine and dealing with David made the purchase very smooth and stress free. I hadn... See more

Rated 5 out of 5 stars

Great experience, spotted lovely duster online. Rang to enquire , paid 250 deposit to hold the car for me. Had finance sorted with amy, within few days. Keith furlong was salesman. Top class. Received... See more

Rated 5 out of 5 stars

Just purchased a BYD Atto 3 recently at Kearys BYD Belgard. Got a great deal from Cian Dowling who was a mine of information but also a great listener. Very nice mannerly chap. Kearys is in a great l... See more

Rated 5 out of 5 stars

Bought BYD Seal U off Cian down in BYD Belgard . I have to say my experience from start to finished was fantastic. As I need my car adapted for my mam it wasn't a straight forward process . But Cia... See more


Company details

  1. Vehicles & Transportation

Written by the company

With over 30 years’ experience in serving motorists in and around the Cork region, we at Kearys Motor Group are proud to represent some of the automotive industry’s most acclaimed vehicle brands. Our award-winning reputation has been built on providing exceptional standards of customer care combined with vehicles that are stylish, technology packed, and which deliver impressive performance every time. It’s our aim to always provide the best models for our customers, many of whom return to Kearys time after time for all their motoring needs. What’s more, we work hard to ensure that value for money is assured, with almost everyone able to find the model they desire at a price that can’t be beaten.


Contact info

3.3

Average

TrustScore 3.5 out of 5

211 reviews

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3.3

All reviews

(211)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying a replacement car

Had to get replacement car when my old was coming to the end of its life. Meet with Alex, who was very helpful and had good knowledge of the cars available. Bought a Hyundai Kona. Very happy with it so far. Alex supplied an excellent service.

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Alex was great.

Traded in my car this week in Kearys with Alex and it was a great experience. I have been dealing with Kearys for many years and Alex is a star.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Traded in my car for an upgrade

Traded in my car for an upgrade. Dealt with Alex through the whole process. He really made the transaction so hassle free and straightforward. Would recommend to anyone.

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to Shane O’ Kelly for making…

Thank you to Shane O’ Kelly for making the purchase of my beautiful car so easy, informative & making the delivery extremely convenient. I would highly recommend his ‘non sales person’ & assuring manner before the sale as well as following up since I purchased it with any queries I had :) 5 stars!

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

I have a dacia duster

I have a dacia duster. I came in for a service and the service team provided me with great customer service. I had my young fella with me and they prioritised and made sure that my car was done within 2 hours! I would definitely recommend coming to kearys belgard for a service the staff couldn't have do anymore for me.
Thanks cian Robin Kevin and brooklyn and the driver who was helping me entertain my son.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

I had a great experience trading my…

I had a great experience trading my late husbands jeep in for a car for my son. A very emotional experience but Jess in sales was absolutely fantastic. Always returned my calls promptly. Answered all my queries and was just so nice to deal with. My second time dealing with Renault Belgard Rd and both very positive experiences. Ask for Jess she is great!

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Having been in Kearys Belgard last July…

Having been in Kearys Belgard last July to have particular issues addressed - the very same issues returned & I went in to Kearys Belgafd this morning to see if I could have the issues addressed again. I was met with the most Negative response from the Service Staff/Manager & a direct lack of will to offer me assistance citing too busy , no staff , booked out - although I have paid for this issue to be fixed & it's not - clearly their lack of customer service responsibility does not exist!!!! A most disappointing & sad experience when a major motor company sees fit to treat its customers in this manner. No empathy or understanding offered by staff. Beware purchasing a vehicle here & expecting customer service.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Kearys particularly…

Great service from Kearys particularly Alex who made the transaction as smooth as possible and all done remotely with car delivered to my door. Honestly the easiest experience i have ever had with a motor dearler. Would highly recommend Kearys and ask for Alex. I will be using them again for sure!

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

I bought a car from David Ion in Kearys…

I bought a car from David Ion in Kearys CarStore in Little Island yesterday. I highly recommend this company. David is professional, very helpful and thorough. He ensured that I got the best deal for my trade in and went above and beyond to ensure I got the car I wanted!! We were made very welcome, especially the kids with a great little play area. David is a great asset to Kearys, very knowledgeable about cars!
I completed the transaction with Lauren Ferrera and she too is a great asset to the company with the patience of a Saint!! Really lovely person who went our of her way to help with everything. Overall, I got a great deal, great aftercare deal and after 20 years of buying many different cars, I have never gone back to the same dealer but I will definitely go back to Kearys in the future. Thanks David, Lauren and Warren!!

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Every step of this process was made…

Every step of this process was made easy with the help of Alex. He was so professional, a pleasure to deal with from start to finish. Alex was always so informative and had everything ready. The process of buying our lovely new car was seamless. We will definitely be back. Sean & Shirley.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Five star service from Luke in Kearys…

Five star service from Luke in Kearys Renault Midleton. From start to finish he was motivated and enthusiastic to make sure I was happy with the car I was purchasing as well as the trade in price. Many Thanks Luke for such great customer service and a three day turnaround time

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

I would just like to give my 5 star …

I would just like to give my 5 star review on the experience we had when buying our Renault Car from Kearys of Midelton , I can't express how professional the the sales team are we dealt with especially to Luke in sales so, helpful also a huge mention to Danielle in the finance side of things made it so easy to deal with.
I would have no problem in dealing with the Midelton team again for the support , professional and over all great experience we had in buying our Car

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

I found Edde to be a very plo…

I found Edde to be a very pleasant person to talk to and gave me all the information I needed to make up my mind and Kearys delivered my car to Waterford today I would strongly recommend Kearys to anyone thinking of buying a car

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Don't go anywhere else for a car Deal

Having just bought my third Renault from Keary's, that obviously speaks for itself, but I cannot recommend Keary's enough, Stephen in Sales is great to deal with, and knows his cars, and gets the best deal, Mark in Service is also great to deal with, when the need arises, so if you are looking for a car, a great place to do business, highly recommend.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Alex was the ultimate professional

Alex was the ultimate professional. Led me through the sales process very well and I felt my needs were being met each step of the way. Thanks for a great experience.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service

Alex provided an excellent, professional and friendly service backed up by the assurance of dealing with an established main dealer. Kearys are clearly interested in building long term relationships with their customers and we will be back for our next purchase. Thanks

October 19, 2023
Unprompted review

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