Fantastic place, the staff are brilliant, extremely patient and super helpful and friendly, as well as professional. As we (or the wife) wasn't sure as to what style of sofa etc would suit the hou... See more
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Great variety of stock at Keens to suit all budgets and tastes. Delivery was excellent delivered within the 2 hour window with a phone call 20 minutes before. Lead time for our item of furniture wa... See more
Company replied
Very happy with the bedside tables we purchased in Keens. Staff very helpful and delivery guys polite and careful with installation as always. Would highly recommend Keens.
A sofa was one of my biggest purchases after getting to the property ladder so I wanted to get it right and Keens could not have made it a better experience. Did a lot of research and visited many sho... See more
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Accessories
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, Antrim, United Kingdom
- 02890453310
4.9
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Have ordered online on a few occasions…
Have ordered online on a few occasions now and service always excellent. My last order was delayed and staff kindly rang to inform me. Items always arrive promptly and well packaged.
August 26, 2026
Nice experience in shop
Nice experience in shop, very nice shop to walk through, also helped very much by sales person think his name was mark l. Very helpfull and friendly to talk too. Overall great experience
August 24, 2026
We wanted a replacement to our chinese…
We wanted a replacement to our chinese stone figure (after we broke our previous one)
We were pleased to find KEENS stocked them and quickly ordered one online.
The price was great, it was packed well, it had tracking and was delivered after a few days. Would recommend this company.
August 24, 2026
Quick efficient service
Quick efficient service. Cushions arrived well packed and now looking great in my dining room.
August 21, 2026
delivery men were very helpful and…
delivery men were very helpful and answered queries.
August 19, 2026
Reply from KEENS Belfast - KEENS Belfast
Audrey, thank you for the great comments. I think it covers everything we aim to deliver for our valued customers, we are delighted with your kind words.
Excellent service from start right…
Excellent service from start right through to delivery
July 1, 2026
Reply from KEENS Belfast - KEENS Belfast
Thank you for the review we are thrilled that you experience excellent service from all the team!
We recently bought an Orla Kiely chair…
We recently bought an Orla Kiely chair and stool from Keens. The manufacturer made a mistake and didn’t send feet for stool initially but Keens got on to them immediately and issue resolved very quickly. Staff are always so nice and customer care just excellent -they’re lending me the shops swatch folder to help me choose paint etc ! Would definitely recommend them .
June 22, 2026
Unprompted review
Reply from KEENS Belfast - KEENS Belfast
Thank you for the review and recommendation!
We are so happy that you found our customer care to be excellent. We value all our customers and love to ensure that we offer great service from the first visit to the showroom right through to delivery and all the interactions in between!
Occasionally circumstances that are beyond our control occur and when this is the case we want to find the correct resolve as quickly as possible and we are delighted this was your experience recently.
What a lovely store now .Looks great…
What a lovely store now .Looks great and to many nice things .Lovely staff and very helpful .
May 23, 2026
Reply from KEENS Belfast - KEENS Belfast
Marc, thank you for your kind words it is lovely to receive such great feedback. Enjoy your new items and we look forward to your next visit.
Poor service, non existant stock
I ordered a mattress online that was described as on offer but limited in supply, their system took the order and sent me an invoice to pay for it. This all took place on a Saturday afternoon, I contacted the company to try to pay but was told to ring on Monday (today) after several attempts to contact them I was told there was no stock, they had already sold out on the previous Thursday, also they informed me they did not deliver to Mainland UK, which was not was stated on the website. So, poor stock control and misleading delivery information
UPDATE. This company is still advertising this on Google shopping
June 20, 2026
Unprompted review
Reply from KEENS Belfast - KEENS Belfast
Michael, thank you for your review. We are sorry to hear about your recent experience with KEENS, Belfast online ordering service.
We totally understand the frustration regarding the situation with the mattress availability along with the delivery information displayed on our website.
We are currently reviewing the website and our processes to ensure that the stock availability and delivery areas are clearly defined.
We would like to apologise for the inconvenience and disappointment caused. The feedback you have provided will help as we continue to develop and grow our online service with the aim to deliver the excellent customer experience we are consistently being praised for in our Showroom.
Very professional team .
Very professional team .
Picked a bespoke chair, ordered and delivered without any issues from in house team to the delivery team.
And just love my chair, a beauty and comfy.
Highly recommend Keens!
May 20, 2026
Reply from KEENS Belfast - KEENS Belfast
Margaret, thank you for your great review. We have such a huge range of bespoke options to choose from and we are delighted you would highly recommend us thats the best form of promotion!
Reply from KEENS Belfast - KEENS Belfast
Robert, 5 Stars …fantastic! Thank you
My purchase was delivered on time and I…
My purchase was delivered on time and I was kept well informed about delivery time etc. Good service from start to finish. Many thanks.
June 15, 2026
Reply from KEENS Belfast - KEENS Belfast
Maria, we are delighted you had such a good experience with us. We pride ourselves on offering the best service we can for our valued customers. Thank you
Great price and delivered on time
Great price and delivered on time. Happy with the product
June 15, 2026
Reply from KEENS Belfast - KEENS Belfast
Andrew, thank you …5 Stars! We appreciate your kind words
Very happy with my recent purchase from…
Very happy with my recent purchase from Keens. Everything was just smooth from initial order right through to delivery. Will definitely be back and have recommended to others.
March 9, 2026
Reply from KEENS Belfast - KEENS Belfast
Cecilia, thank you so much for your kind words. It is always lovely when customers take the time to share their experience with KEENS, Belfast. We will look forward to your next visit.
Good all round service
Good all round service. Sofa delivered on time. Great staff and very helpful
June 3, 2026
Reply from KEENS Belfast - KEENS Belfast
Terry, great review thank you! We hope you see you again at KEENS, Belfast
Exceptional experience
We have bought a number of pieces of furniture from Keens and have been very impressed with our experience. There is an excellent range of products available and if like us you need advice, Paul and the team were superb in understanding what we wanted to achieve. The high level of service does not stop with the sales team, communication about the delivery and the delivery and installation itself were first class. Overall Keens offer an exceptional service.
June 3, 2026
Reply from KEENS Belfast - KEENS Belfast
Thank you so much for your lovely review and for choosing KEENS, Belfast again we appreciate it greatly. It is lovely when the whole team is mentioned in such a great manner. We will look forward to welcoming you back in the future!
Knowledgable and friendly staff
The staff are friendly and knowledgeable. The product arrived exactly on time and I was contacted by phone to let me know and arrange a time that suited me for delivery at no extra charge. I was contacted after delivery to check I was happy with the product and give advice on how to care and protect the table.
April 29, 2026
Reply from KEENS Belfast - KEENS Belfast
Toni-Leigh, thank you for the fantastic review! We are delighted that you found our staff not only knowledgeable but friendly as they all love helping their customers in making choices. We have a great team from the Showroom to the delivery operation. Thank you again and we look forward to your next visit to KEENS, Showroom
Excellent customer service from start…
Excellent customer service from start to finish. First time purchasing from Keens and I would definitely recommend. Sofa was delivered on time and the team took so much care and attention in my home.
May 29, 2026
Reply from KEENS Belfast - KEENS Belfast
Noleen, thank you for your kind words. We are delighted to hear you had such a good experience with us here at KEENS, Belfast. Enjoy your new sofa and we hope to see you again in the Showroom.
I would highly recommend Keens
I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our taste or of quality with a reasonable price. Any staff member we interacted with from our initial purchase right through to delivery were respectful, polite and mannerly at Keens. Everything was handled with complete care and professionalism from start to finish. A special shout out also to the delivery men who were clean and professional, setting up our furniture perfectly!
Well done to all at Keens!
May 29, 2026
Reply from KEENS Belfast - KEENS Belfast
Anna, what an absolutely fantastic review…thank you! We have a fantastic range of great Brands available to choose from in the Showroom and have an option for everyone. We are very proud of all our team who really enjoy what they do and appreciate their customers. As usual our delivery team get a special mention…
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