Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more
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Review summary
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We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of availa... See more
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I can highly recommend Keens . The staff in store were extremely helpful without being pushy, very knowledgable and friendly. Delivery was organised and prompt . I was away when sofas were delivered a... See more
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I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, United Kingdom
- 02890453310
- contactus@keensbelfast.com
- keensbelfast.com
4.9
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service
My order arrived quickly but unfortunately was damaged. Keens quickly sent out a replacement.
Excellent customer service
July 30, 2026
From when you go in to browse the store…
From when you go in to browse, the store staff are very welcoming without being over powering, give great advice never too many questions can be asked & I did ask, bought 2 beautiful sofas, delivery staff very professional & quiet, definitely recommend buying from Keens!
July 30, 2026
Excellent staff ,great product and…
Excellent staff ,great product and excellent delivery
July 29, 2026
The most excellent customer service in…
The most excellent customer service in sourcing a replacement glass shade for our lamp. Quick responses and friendly, professional service. Would highly recommend.
July 27, 2026
Reply from KEENS Belfast
Ruth thank you so much for your kind words we are so happy you enjoyed your experience at KEENS, Belfast
Was treated with lots of patience and…
Was treated with lots of patience and respect and felt very comfortable
July 17, 2026
Reply from KEENS Belfast
Graeme, what a lovely review! Thank you
Keens nail it again!
Again, very impressed with Keens. We purchased two items in the Alstons range. Helpful staff input in our deciding about items, good communication while waiting for order and great delivery service with good notification ahead of time. Very impressed with Harry and his delivery colleagues. Keens has become our go-to furniture store based on our ongoing experience.
June 15, 2026
Reply from KEENS Belfast
Jimmy and Shirley, thank you so much for such great comments. We are delighted to you had such a good experience with all the team at KEENS, Belfast. Our sales people just love to help our customers choose the best option for them and as always our Harry and the delivery team get rave reviews!
Brilliant company
Excellent from point of purchase to delivery .
Fantastic quality of sofa.
Would definitely purchase from Keens again .
July 1, 2026
Reply from KEENS Belfast
Margaret, what can we say! Excellent from start to finish …this makes us very happy … thank you!
the second day was great except we were…
the second day was great except we were sent to the warehouse to collect stools but they weren't available as the salesman hadn't checked the right stools which was annoying as we thought we were going to get them that day. Everything else was great.
July 7, 2026
Reply from KEENS Belfast
Stephen, we are very pleased to hear that everything with your sale was excellent and sincerely apologise for the disappointment and inconvenience caused when you were sent to collect the stools to find they were not available. Thank you for your understanding and we hope to welcome you back again soon.
Excellent customer service
Customer service was excellent (thanks Brian) from ordering to delivery. As a last minute purchase for a guest arriving in July I was so lucky the sofabed I ordered was in stock. The two guys who delivered and built it were also excellent, friendly, happy guys working in this hot weather. Everything in Keens is high quality, I will be back. Thank you
July 8, 2026
Reply from KEENS Belfast
Julie, thank you for your kind words. We are delighted that Brian provided the excellent customer service from ordering through to delivery and that we were able to help you find the perfect sofa bed in time for your guest. The KEENS, delivery team are continuously being praised for their great attitude and professionalism. Looking forward to welcoming you back again soon
Good Service Happy Customer
Keens were fast and courtious when delivering and ordering was simplicty.
July 8, 2026
Reply from KEENS Belfast
Derek, thank you for the great review we are delighted you had such a good experience with KEENS, Belfast.
I have visited keens Belfast store on…
I have visited keens Belfast store on several occasions the first being 8 years ago when I ordered a Fama recliner armchair and i have to say everyone I’ve dealt with has been very helpful and approachable from the showroom to my home.
Tha showroom is a joy to walk around the furniture and soft furnishings are laid out to maximise their appearance and quality
The latest purchase I saw on your website which is easy to use and I bought over the phone. It was Mark who answered my call, once again a most helpful and friendly guy
Always a delight to go into Keens Belfast !
July 7, 2026
Reply from KEENS Belfast
Ruth, thank you for your kind words of recommendation. We appreciate your continued support. We have a great team here at KEENS, Belfast, Mark is a valued member of it. It is always brilliant to receive such lovely feedback and we look forward to seeing you in the Showroom again soon.
Reply from KEENS Belfast
Audrey, thank you for the great comments. I think it covers everything we aim to deliver for our valued customers, we are delighted with your kind words.
Excellent service from start right…
Excellent service from start right through to delivery
July 1, 2026
Reply from KEENS Belfast
Thank you for the review we are thrilled that you experience excellent service from all the team!
We recently bought an Orla Kiely chair…
We recently bought an Orla Kiely chair and stool from Keens. The manufacturer made a mistake and didn’t send feet for stool initially but Keens got on to them immediately and issue resolved very quickly. Staff are always so nice and customer care just excellent -they’re lending me the shops swatch folder to help me choose paint etc ! Would definitely recommend them .
June 22, 2026
Unprompted review
Reply from KEENS Belfast
Thank you for the review and recommendation!
We are so happy that you found our customer care to be excellent. We value all our customers and love to ensure that we offer great service from the first visit to the showroom right through to delivery and all the interactions in between!
Occasionally circumstances that are beyond our control occur and when this is the case we want to find the correct resolve as quickly as possible and we are delighted this was your experience recently.
What a lovely store now .Looks great…
What a lovely store now .Looks great and to many nice things .Lovely staff and very helpful .
May 23, 2026
Reply from KEENS Belfast
Marc, thank you for your kind words it is lovely to receive such great feedback. Enjoy your new items and we look forward to your next visit.
Poor service, non existant stock
I ordered a mattress online that was described as on offer but limited in supply, their system took the order and sent me an invoice to pay for it. This all took place on a Saturday afternoon, I contacted the company to try to pay but was told to ring on Monday (today) after several attempts to contact them I was told there was no stock, they had already sold out on the previous Thursday, also they informed me they did not deliver to Mainland UK, which was not was stated on the website. So, poor stock control and misleading delivery information
UPDATE. This company is still advertising this on Google shopping
June 20, 2026
Unprompted review
Reply from KEENS Belfast
Michael, thank you for your review. We are sorry to hear about your recent experience with KEENS, Belfast online ordering service.
We totally understand the frustration regarding the situation with the mattress availability along with the delivery information displayed on our website.
We are currently reviewing the website and our processes to ensure that the stock availability and delivery areas are clearly defined.
We would like to apologise for the inconvenience and disappointment caused. The feedback you have provided will help as we continue to develop and grow our online service with the aim to deliver the excellent customer experience we are consistently being praised for in our Showroom.
Price point great
Price point great, delivery perfect. Lady is spoke to.on the phone was so nice to talk to and very helpful. One of my favourite shops.
June 17, 2026
Reply from KEENS Belfast
Carol-Ann, thank you for the kind words! We are so happy we are one of your favourites!
Reply from KEENS Belfast
Robert, 5 Stars …fantastic! Thank you
My purchase was delivered on time and I…
My purchase was delivered on time and I was kept well informed about delivery time etc. Good service from start to finish. Many thanks.
June 15, 2026
Reply from KEENS Belfast
Maria, we are delighted you had such a good experience with us. We pride ourselves on offering the best service we can for our valued customers. Thank you
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