Keeps Reviews 239

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in preventing hair loss and promoting regrowth, with many noting thicker, fuller, and healthier hair. The quality of the products is frequently highlighted, along with the simplicity and ease of use. People also appreciate the excellent customer service, describing it as helpful, responsive, and attentive, making the overall user experience smooth and convenient. However, some people were dissatisfied with the product's effectiveness, reporting no regrowth or even increased hair loss. A few other people also felt that customer support became slow and unhelpful after becoming a customer, or experienced issues with billing and shipping after canceling their subscriptions.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers report that the product works... See more

Quality

Consumers find quality to be positive, with many reporting significant hair regrowth and increased density,... See more

Service

Customers had positive experiences with service. Many reviewers appreciate the seamless process for... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the ease of use,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Based on these reviews

Rated 5 out of 5 stars

Reliable company with lower prices than the same brand name products. They replaced a few items that were damaged during shipping quickly and easily. Make sure to keep track of your subscriptions as i... See more

Company replied

Rated 5 out of 5 stars

I've had nothing but positive and consistent results partnering with Keeps. I haven't lost any hair since I started utilizing their services. Furthermore, the subscription process was easy and us... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Keeps for about four years now, taking finasteride along with the minoxidil foam, and it has truly been a miracle for me. I honestly can’t believe how much hair I’ve regrown since star... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Keeps for a few years now and I’m pretty impressed with the results. I started noticing thinning at my hairline and crown, and it was stressing me out. What I really appreciate is the... See more

Company replied


Company details

Written by the company

Keeps is the easiest way to keep your hair. Get a doctor consultation and personalized treatment plan consisting of the only FDA-approved hair loss treatments, all without leaving your couch.


Contact info

  • Madison Avenue 79, 10016, New York, United States

  • keeps.com

4.1

Great

TrustScore 4 out of 5

239 reviews

5-star
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Rated 2 out of 5 stars
Keeps logo

Reply from Keeps

We appreciate your feedback and are sorry to hear about your experience. We take concerns seriously as part of our ongoing commitment to providing excellent service.

Rated 5 out of 5 stars

Happy with the product been using it…

Happy with the product been using it for a while. Slow and steady progress. But definitely does work keeping with it to keep my hair lol

March 2, 2026
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Reply from Keeps

We're happy to hear that our product is working well for you and that you're seeing progress! We appreciate you sticking with us and sharing your experience.

Rated 5 out of 5 stars

Really quick and easy to get into and…

Really quick and easy to get into and does really help! - mind you I caught the symptoms before they got bad, but it still thickened and helped my hair a lot.

March 2, 2026
Keeps logo

Reply from Keeps

We're happy to hear that you had a quick and easy experience! It's great to know that our product helped thicken your hair. Thanks for your feedback.

Rated 4 out of 5 stars

The experience as a whole has been…

The experience as a whole has been amazing over the years I've been using it. The only thing is the medications are a little expensive, however I understand why that is.

March 2, 2026
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Reply from Keeps

We appreciate your long-term support and are happy you've had an amazing experience. Thank you for your review.

Rated 5 out of 5 stars

My hair loss has seemed to be treated…

My hair loss has seemed to be treated and the prescription is filled and delivered with little work from my end. which is nice

March 2, 2026
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Reply from Keeps

We're happy to hear that our services have helped address your hair loss concerns and that you appreciate the convenient prescription process. Thank you for your feedback!

Rated 2 out of 5 stars

They don't care about the results

They don't care about the results. Just want your $.

February 28, 2026
Keeps logo

Reply from Keeps

We appreciate your feedback and are sorry to hear about your experience. We take concerns seriously as part of our ongoing commitment to providing excellent service.

Rated 5 out of 5 stars

Everything and the order of each…

Everything and the order of each product
Come in perfectly every 3 months
Keep up the great work.

February 26, 2026
Keeps logo

Reply from Keeps

We're happy to hear that your orders arrive perfectly every three months! Thank you for your positive feedback; we appreciate it greatly.

Rated 3 out of 5 stars

It’s great but the price is difficult…

It’s great but the price is difficult to swallow

February 26, 2026
Keeps logo

Reply from Keeps

We appreciate your feedback. We take concerns seriously as part of our ongoing commitment to providing excellent service.

Rated 5 out of 5 stars

Great company and customer service

Great company and customer service. Been using for 5 years now. Great results. 58 y.o.

February 26, 2026
Keeps logo

Reply from Keeps

We appreciate your long-term support and are so glad to hear you've had great experiences and results with us for the past five years!

Rated 5 out of 5 stars

Very helpful!

Very helpful! You are welcome!

February 11, 2026
Keeps logo

Reply from Keeps

Thank you for sharing your positive feedback. It means a lot to us.

Rated 1 out of 5 stars

Customer support misdirection

I have been sent back and forth multiple times between customer service and my provider. Neither will answer any question. It is also related to a medication refill, so I do not have medication in the meantime.

February 24, 2026
Keeps logo

Reply from Keeps

We appreciate your feedback and are sorry to hear about your experience. We take your concerns seriously and we're looking into this matter to see how we can improve our services.

Rated 5 out of 5 stars

All good

All good! Everyone isvery helpful and fast

February 24, 2026
Keeps logo

Reply from Keeps

We're happy to hear that our team was helpful and fast. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Fairly easy to keep my subscription

Fairly easy to keep my subscription , kind of hard to change it or adjust it

You notify people before you send it out or bill them so they adjust there prescription.

February 24, 2026
Keeps logo

Reply from Keeps

We're glad you find the subscription easy to maintain. We appreciate your feedback regarding adjustments. Thank you for taking the time to share.

Rated 5 out of 5 stars

Excellent Support

I've found transactions and messages to be smooth and easy and the support staff to be excellent and super kind. I also think they don't inundate you with unnecessary messages.

February 19, 2026
Keeps logo

Reply from Keeps

We're happy to hear that your transactions and messages have been smooth and easy! It's great to know our support staff has been helpful and kind, and that you appreciate our communication approach. Thanks for your feedback!

Rated 5 out of 5 stars

Good product

Keeps is a product and advice people to try it
Thank you

February 18, 2026
Keeps logo

Reply from Keeps

We're glad you recommend Keeps! Thank you for sharing your positive experience with our product and our services.

Rated 1 out of 5 stars

Your product is ineffective and does…

Your product is ineffective and does not work. My hair has actually gotten worse. But yall don't care as long as you collect money right?? You're just like every other corporation, Greedy.

February 18, 2026
Keeps logo

Reply from Keeps

We appreciate your feedback and are sorry to hear about your experience. We take concerns seriously as part of our ongoing commitment to providing excellent service.

Rated 5 out of 5 stars

My hair is noticeably better

My hair is noticeably better

February 17, 2026
Keeps logo

Reply from Keeps

We are so happy to hear you got your desired results. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Keeps is a fantastic product!

Everything about Keeps is fantastic!

February 6, 2026
Keeps logo

Reply from Keeps

We're happy to hear that you had such a fantastic experience with our services. Thank you for your positive feedback; we appreciate it!

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