Keeps Reviews 240

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in preventing hair loss and promoting regrowth, with many noting thicker, fuller, and healthier hair. The quality of the products is frequently highlighted, along with the simplicity and ease of use. People also appreciate the excellent customer service, describing it as helpful, responsive, and attentive, making the overall user experience smooth and convenient. However, some people were dissatisfied with the product's effectiveness, reporting no regrowth or even increased hair loss. A few other people also felt that customer support became slow and unhelpful after becoming a customer, or experienced issues with billing and shipping after canceling their subscriptions.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers report that the product works... See more

Quality

Consumers find quality to be positive, with many reporting significant hair regrowth and increased density,... See more

Service

Customers had positive experiences with service. Many reviewers appreciate the seamless process for... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the ease of use,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Based on these reviews

Rated 5 out of 5 stars

Reliable company with lower prices than the same brand name products. They replaced a few items that were damaged during shipping quickly and easily. Make sure to keep track of your subscriptions as i... See more

Company replied

Rated 5 out of 5 stars

I've had nothing but positive and consistent results partnering with Keeps. I haven't lost any hair since I started utilizing their services. Furthermore, the subscription process was easy and us... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Keeps for about four years now, taking finasteride along with the minoxidil foam, and it has truly been a miracle for me. I honestly can’t believe how much hair I’ve regrown since star... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Keeps for a few years now and I’m pretty impressed with the results. I started noticing thinning at my hairline and crown, and it was stressing me out. What I really appreciate is the... See more

Company replied


Company details

Written by the company

Keeps is the easiest way to keep your hair. Get a doctor consultation and personalized treatment plan consisting of the only FDA-approved hair loss treatments, all without leaving your couch.


Contact info

  • Madison Avenue 79, 10016, New York, United States

  • keeps.com

4.0

Great

TrustScore 4 out of 5

240 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Keeps is a fantastic product!

Everything about Keeps is fantastic!

February 6, 2026
Keeps logo

Reply from Keeps

We're happy to hear that you had such a fantastic experience with our services. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Great product

Visibly thicker hair with consistent use

February 5, 2026
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Reply from Keeps

We’re very happy to hear you got your desired results. Thank you for sharing your feedback, as we continuously strive to provide outstanding service and care.

Rated 4 out of 5 stars

Ordering Process

Ease of ordering and speed of delivery.

December 18, 2025
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Reply from Keeps

We're glad you found ordering easy and delivery fast. Thank you for your feedback; we appreciate it.

Rated 1 out of 5 stars

Fine for a while...

Had a fine experience with Keeps for a while, but after a bit, they kept sending me my prescription earlier and earlier, so I had a stockpile of medication. They also didn't honor a discount I received. When I tried to cancel, they still shipped my final prescription after I had given them notice not to. Absolutely not worth the "convenience." Just go with Amazon or your local men's health clinic.

January 8, 2026
Unprompted review
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Reply from Keeps

We appreciate you sharing your experience. We're sorry to hear about the issues with early shipments, the discount, and the final shipment after cancellation. We'll review our processes. Thanks for your feedback.

Rated 1 out of 5 stars

This company is a sham …


This company is a sham subscription based service which of course means they make it ridiculously hard to cancel your service at any time. I canceled my service over a year ago and they charged and sent me a “refill” 6 months ago and yesterday. I have not even opened the one from 6 months ago due to again, not liking the product. I called them and they shoved me off the phone and told me to wait for an email from their billing department, I’ll give you one guess on how that went. I offered to send both boxes back for a refund and they declined. RUN AWAY FROM THIS COMPANY. DO NOT INTERACT WITH THEM. ANOTHER SLIMY GREEDY COMPANY.

January 6, 2026
Unprompted review
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Reply from Keeps

We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you've experienced with your subscription and cancellation. It is never our intention to make things complicated. We're taking your feedback seriously and will investigate the issues you described with our billing department. We want to improve our service.

Rated 4 out of 5 stars

Seems to be working

Been taking Finasteride almost 4 years now. Seems to be working. My partner agrees

January 4, 2026
Unprompted review
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Reply from Keeps

We appreciate you sharing your experience with the medication. We're sorry to hear that the promotional credit was not honored. We'll look into this situation to see how we can improve our service. Thanks for your feedback.

Rated 4 out of 5 stars

Really solid time with Keeps

This company's website is easy to navigate, and its customer service team has been quite responsive in my experience. There was one occasion on which an order of mine was delayed, but the issue was addressed swiftly, so even with that I've been pretty satisfied with Keeps. They've done a great job with the rest of my orders, and I've been a customer for several years now.

November 25, 2025
Unprompted review
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Reply from Keeps

We appreciate your feedback and are glad the website is easy to navigate. We're happy to hear that our customer service team has been responsive and that you've been satisfied, even with the order delay. Thank you for being a customer for several years!

Rated 1 out of 5 stars

FRAUD COMPANY ALERT 🚨

This is fraud company. They promote 50$ refund for trustpilot reviews - then dont even pay! All these 5 star feedbacks are PAID - DO NOT TRUST THESE REVIEWS! THIS IS FAKE - FRAUD REVIEWS

December 13, 2025
Unprompted review
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Reply from Keeps

We appreciate your feedback and regret that you feel our reviews are fake.

Rated 5 out of 5 stars

Beautiful

Great product. Seeing signs of new hairgrowth within the suspected time. Hair never felt better. 

November 1, 2025
Unprompted review
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Reply from Keeps

We're happy to hear that you are seeing new hair growth and that your hair feels great! Thank you for sharing your positive experience with our product.

Rated 5 out of 5 stars

Great Product and Great Service

Keeps has provided great service since day 1. Product works (my hair isn’t falling out anymore) and the customer service has always been helpful and timely. It was easy to set up treatment, and easy to pause refills if necessary. I moved and accidentally had my order sent to my old address clear across the country, and they sent me a new order to my new address free of charge. I would recommend to anyone looking for help keeping their hair in their head.

May 9, 2025
Unprompted review
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Reply from Keeps

We're happy to hear that you've had a great experience with our service and product. We appreciate your positive feedback regarding our customer service and the ease of managing your treatment. Thanks for recommending us!

Rated 5 out of 5 stars

Reliable company and good pricing

Reliable company with lower prices than the same brand name products. They replaced a few items that were damaged during shipping quickly and easily. Make sure to keep track of your subscriptions as items cannot be cancelled or returned once an order is placed. Solid experience without having to see a doctor in-person.

December 8, 2025
Unprompted review
Keeps logo

Reply from Keeps

We're happy to hear that you find our company reliable and appreciate our prices. We are also glad that our replacements process worked well for you. We appreciate your feedback!

Rated 5 out of 5 stars

Great company

Great company, good communication and same with their products!! Been using for 3 years and hasn’t let me down.

December 5, 2025
Unprompted review
Keeps logo

Reply from Keeps

We appreciate your continued trust in our company and products over the past three years. We're happy to hear that you've had a consistently positive experience!

Rated 1 out of 5 stars

Website uses AI dogshit to scan photos

Website uses AI dogshit to scan photos, will literally force you to take a picture over and over again because it doesn't recognize the back of a human head.

December 4, 2025
Unprompted review
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Reply from Keeps

We appreciate your feedback and apologize for the frustrating experience with the photo scan. We'll investigate this AI issue to improve recognition accuracy. Thanks for your time.

Rated 5 out of 5 stars
Keeps logo

Reply from Keeps

We're happy to hear that changing your online order was easy. We are striving to make this process painless and user friendly! Thank you for your positive feedback; we appreciate it.

Rated 4 out of 5 stars

Easy to order

Easy to order, ships on time.

December 2, 2025
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Reply from Keeps

We appreciate your order and are happy that you found our service easy and timely. Thanks!

Rated 5 out of 5 stars

I was greatly surprised

I was greatly surprised, once I started using Keeps it only took 3 to 4 week for my hair to really start falling out! Now that I use this product I have far less hair than ever before, it would be great to know how long before it starts to grow back? I have been using the product well over a year and I am becoming very concerned. When should I expect this product to start working?

December 2, 2025
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Reply from Keeps

We appreciate you sharing your experience. Results can vary, and we suggest consulting with a healthcare professional for personalized advice!

Rated 2 out of 5 stars

Its cheaper to quit and either shop…

Its cheaper to quit and either shop competition or become a new customer through a promotion. They rip off their existing customer base with high prices while running 50% promotions for new customer aquisition.

December 2, 2025
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Reply from Keeps

I apologize for your frustrations surrounding our pricing. We appreciate the time you spent with us and hope to see you return in the future

Rated 3 out of 5 stars

I like the product and I feel that it…

I like the product and I feel that it works for me but the website and customer service falls short a lot. Customers should be able to order the product when they need to and not have to auto ship and pull from our bank account every 3 months. Also, many times when I go onto the website to adjust shipping dates, it will error out and it becomes very frustrating.

December 2, 2025
Keeps logo

Reply from Keeps

We appreciate that you like our product. We're sorry the website and customer service haven't met your expectations. We'll review the autoship program and website errors to improve ordering and shipping adjustments. Thank you for your feedback.

Rated 4 out of 5 stars

No more hair loss

I haven't noticed losing any hair since using Keeps. I'm satisfied!

December 1, 2025
Unprompted review
Keeps logo

Reply from Keeps

We're happy to hear that you're satisfied with your Keeps experience and haven't noticed hair loss. Thanks for sharing your positive feedback with us!

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