The actual VPNUnlimited app worked fine until 9.7.1, when the predatory "upgrade" happened, the one that hid core feature behind a new paywall. They only applied this change to the early adopters th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought their lifetime deal years ago as a loyal customer. Now they’ve stripped many benefits included in that purchase and forced everything onto a subscription model. Punishing early supporters who t... See more
Company replied
Unlimited Lifetime was a scam. My trust is destroyed. Even worse: this seems stealth operation. Website and FAQ are not adapted. Some responses of Keepsolid point at too high cost of maintaining... See more
Company replied
Similarly to other users I was very happy with this company until the latest update. With the latest update, Keepsolid introduced a Loyalty Plus Plan where they have removed functionality unless I pay... See more
Company replied
Company details
Information provided by various external sources
While practicing the productivity methodology, we take people and companies to the heights of productivity and reliability. This approach ensures a modern living standard for our employees, who contribute to the security of business and society.
Contact info
Arlington Avenue 3220, 10463, United States
- keepsolid.com
1.5
Bad
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stripped lifetime deals
Bought their lifetime deal years ago as a loyal customer. Now they’ve stripped many benefits included in that purchase and forced everything onto a subscription model. Punishing early supporters who trusted them is a terrible way to treat customers. Once a solid choice, now just another company that bait-and-switched lifetime users. Avoid as their trust is lost and unpredictable
October 6, 2026
Unprompted review
Reply from KeepSolid
We are sorry this feels like early supporters are being punished. Core Lifetime VPN access remains active, but selected advanced capabilities are now part of Loyalty Plus.
We understand that this may not feel sufficient if those features were part of how you used the service. The updated model is intended to keep those higher-resource capabilities supported reliably over time.
Bought a lifetime membership of their…
Bought a lifetime membership of their VPN. They have now put features behind a paywall. If it was additional features, it would be ok, but they are basic features, things I have been using for years at this point
October 6, 2026
Unprompted review
Reply from KeepSolid
We understand why this feels different from simply adding new features. Selected capabilities that some users used before are now handled through Loyalty Plus, while core Lifetime VPN access remains available.
The reason for the updated model is to support those capabilities with dedicated infrastructure resources, capacity, and reliability work over time.
Lifetime scam
I had been scammed, I bought lifetime services that included spilt tunneling that's actually a very simple service and all the rest, now I'm suddenly restricted and asked to buy some loyalty stuff extra subscription to upgrade and I'm even teased I'll have a discount, sincerely or the company gets back on track about this issue with us or I hope every single person will show their disappointment here
October 6, 2026
Unprompted review
Reply from KeepSolid
We are sorry for the frustration. Split tunneling is one of the selected advanced capabilities now handled through Loyalty Plus, while core Lifetime VPN access remains active.
We understand why the discount offer does not remove the disappointment for users who relied on that feature. The change is part of an updated service model for capabilities that require ongoing infrastructure and support resources.
Same as others
As mentioned in other reviews I'm also a "lifetime member" who got played by the company under the "our terms and conditions states that we can unilaterally take away features you originally thought you had for a lifetime and there's nothing you can do about it" frustrating to see this profit pursuing practices but best we can do as ex-users is warn others, share our negative experience and move on to another company.
October 5, 2026
Unprompted review
Reply from KeepSolid
We understand the frustration and the way this has been interpreted. Core Lifetime VPN access remains active, while selected advanced capabilities are now handled through Loyalty Plus.
We know that referring to service terms does not remove the disappointment for customers who relied on those features. The updated model is intended to support those capabilities with dedicated capacity and ongoing infrastructure resources.
Brought a life time subscription for…
Brought a life time subscription for this company and now they have paywalled features I've already paid for..
October 5, 2026
Unprompted review
Reply from KeepSolid
We understand why this feels like paying again for features you expected to keep. Core Lifetime VPN access remains available, but selected advanced capabilities have moved to Loyalty Plus.
The change is tied to the ongoing capacity, maintenance, and infrastructure needed to support those higher-resource features reliably.
Not trustworthy
As others, I purchased a lifetime membership and gift found that some of the services included are now hidden behind a so called loyalty plus tier to squeeze out some money of existing customers. Not very honourable.
October 5, 2026
Unprompted review
Reply from KeepSolid
We are sorry this has damaged your trust. Loyalty Plus applies to selected advanced capabilities, while core Lifetime VPN access remains active.
We understand that this distinction may not feel satisfying for customers who used those features for years. The updated model is intended to keep those capabilities stable and sustainable over time.
The "Lifetime Subscription" Bait-and-Switch
I am writing this review to warn potential customers about KeepSolid’s deceptive business practices and broken promises.
I originally purchased a "Lifetime" subscription to VPN Unlimited, expecting to retain the core features and functionality included at the time of purchase. Recently, KeepSolid introduced updates (such as their "Loyalty Plus" plan) that stripped away features—including P2P/torrenting servers, specific location access, and key protocol options—and placed them behind additional monthly subscription fees.
October 5, 2026
Unprompted review
Reply from KeepSolid
We understand the concern. The Loyalty Plus update moved selected advanced capabilities, including P2P/torrent servers and certain protocol options, into a separate subscription model. Core Lifetime VPN access remains active.
This is a service-model change, not a change to our privacy or no-logs commitments. The goal is to support higher-resource capabilities with the dedicated capacity and infrastructure they require.
Downgraded the lifetime sub to put…
Downgraded the lifetime sub to put features we had behind a paywall,very sad to see it going this way.Wont be recommending them to anyone again.
October 5, 2026
Unprompted review
Reply from KeepSolid
We are sorry to hear that you will not recommend us after this change. Core Lifetime VPN access remains active, while selected advanced capabilities are now part of Loyalty Plus.
We understand that users who relied on those features may view this as a downgrade. The updated model is intended to support those capabilities reliably over time.
Since they pay walled features I…
Since they pay walled features I already bought and paid for, I cannot recommend. Terrible experience.
October 5, 2026
Unprompted review
Reply from KeepSolid
We understand why this has been a terrible experience for you. Core Lifetime VPN access remains available, while selected advanced capabilities are now handled through Loyalty Plus.
The updated model is tied to the infrastructure, capacity, and operational resources required to support those capabilities consistently.
Really unhappy with the downgrade.
Really unhappy with the downgrade.
I've been using VPN Unlimited for a few years now and this sham of taking away "lifetime" features just made me an ex-customer.
October 5, 2026
Unprompted review
Reply from KeepSolid
We are sorry this change made you decide to leave. Core Lifetime VPN access remains active, but selected advanced capabilities that some users relied on are now part of Loyalty Plus.
We understand why this feels like a downgrade, and the updated model is intended to keep those higher-resource capabilities supported reliably over time.
Scammed their customers by taking away features and make them pay extra to get them back.
Paid for a lifetime subscription, then they took away features and now say you have to pay even more than you did before to keep them.
Don't trust these scammers. They'll just keep taking more and more features away.
October 1, 2026
Unprompted review
Reply from KeepSolid
We understand why this creates concern about future changes. Core Lifetime VPN access remains active, while selected advanced capabilities are now handled through Loyalty Plus.
The update is focused on capabilities that require ongoing infrastructure resources, capacity, and maintenance. It does not change our privacy or no-logs commitments.
Unscrupulous Bait and Switch company **BEWARE**
I am writing to complain about recent changes to my VPN Unlimited lifetime account.
I bought a lifetime subscription to VPN Unlimited I chose it specifically because it included features I needed to use. I made a one-time payment instead of a recurring subscription because I was promised continued access to those features for the life of the product.
Recently, those features were moved behind an additional paywall. I now have to pay more to keep using services I already paid for in full. This is not an upgrade or a new offering. It is the removal of features that were part of what I bought.
I believe this is a breach of the terms under which I made my purchase and a breach of trust with your lifetime customers. Selling a "lifetime" product and then charging again for its core features is a bait and switch. It looks like a deliberate attempt to get more money from customers who have already paid.
I am requesting one of the following within 14 days:
Full restoration of all features included in my lifetime plan at the time of purchase, at no additional cost.
If this is not resolved, I will file complaints with the Better Business Bureau, the Federal Trade Commission, and the Arizona Attorney General's Office.
October 4, 2026
Unprompted review
Reply from KeepSolid
We understand the seriousness of your concern and the specific resolution you are requesting. Core Lifetime VPN access remains active, while selected advanced capabilities are now handled through Loyalty Plus under the updated service model.
We cannot review purchase-specific or legal-resolution requests publicly on Trustpilot. If your account or purchase needs to be reviewed, please contact our support team through your existing support channel so the case can be checked privately.
Long term lifetime subcription user…
Long term lifetime subcription user here - shame on you keep solid. Torrents or streaming was already usually quite bad, either slow bandwith or streaming platforms was detecting your network as vpn 9 on 10 times I was trying to use it and now you took these avarage services under paywall. Shame...
October 4, 2026
Unprompted review
Reply from KeepSolid
We are sorry the service did not meet your expectations for streaming or torrent use even before this change. Streaming-optimized servers and P2P/torrent servers are among the selected advanced capabilities now handled through Loyalty Plus.
Core Lifetime VPN access remains active, and the updated model is intended to support those higher-resource capabilities with dedicated infrastructure and capacity.
Lifetime subscription not lifetime any…
Lifetime subscription not lifetime any more, greedy company
Ref response, all you have done is provided 1 (ONE) new protocol but removed P2P servers. Same old dribble!
Your time would be better spent fixing server dropouts.
Good luck getting new customers!! as you are not to be trusted anymore
October 4, 2026
Unprompted review
Reply from KeepSolid
We understand why this feels like Lifetime access has changed. Core Lifetime VPN access remains available, while selected advanced capabilities are now part of Loyalty Plus.
The change is part of an updated model for capabilities that require ongoing infrastructure support, dedicated capacity, and reliability work over time.
Same story
Same story. Bought a “lifetime” membership that included p2p/ torrenting. Now they want me to pay AGAIN for access to those same servers. Classic predatory business practice. It got me to look at other options. I learned that Keepsolid has never been audited and is based in the US. Why would anyone trust this company with their privacy? Their only guarantee of privacy is “ trust me bro”. Sorry trust is lost and I’ve moved on to Proton. Keepsolid turned out to be a scammy company, they arbitrarily changed their TOS and I would never trust them with my privacy now even for free.
October 2, 2026
Unprompted review
Reply from KeepSolid
We understand why this affected your trust, especially around P2P/torrent access and privacy concerns. Core Lifetime VPN access remains active, while selected advanced capabilities such as P2P/torrent servers are now handled through Loyalty Plus.
This service-model change does not change our privacy or no-logs commitments. It is about supporting higher-resource capabilities with the dedicated infrastructure and capacity they require.
I bought a lifetime subscription to…
I bought a lifetime subscription to KeepSolid VPN Unlimited under the explicit agreement that the features included at purchase were mine permanently. Now, out of nowhere, they have retroactively paywalled core features—including specialized P2P/torrent servers, streaming locations, manual protocols, and split tunneling—and hidden them behind a new recurring monthly subscription called "Loyalty Plus".
October 3, 2026
Unprompted review
Reply from KeepSolid
We understand the concern about P2P/torrent servers, streaming-optimized locations, manual protocol selection, and split tunneling. These are among the selected advanced capabilities now handled through Loyalty Plus, while core Lifetime VPN access remains active.
The updated model is intended to keep those capabilities supported reliably with dedicated capacity, infrastructure resources, and ongoing maintenance.
I'm here to let everyone know that Joe is right…
I'm here to let everyone know that Joe is 100 % right in his review.
"I bought a lifetime subscription to VPN Unlimited. "Lifetime" meant the features included at purchase were mine, permanently.
The company has since removed torrent/P2P servers from my plan. To get them back, I'm told I need to upgrade — meaning pay more for something I already paid for.
Changing the terms after the sale is a bait and switch. A lifetime plan shouldn't mean "lifetime until we decide to charge you again." I want the features I purchased restored, or my money back.
How about refunding us the current price of a lifetime Subscription, Seems fair to me
October 2, 2026
Unprompted review
Reply from KeepSolid
Hello Cliff,
We understand why this change is frustrating, especially if P2P/torrent servers were among the features you used regularly.
This is an intentional service-model change for selected Legacy Lifetime plans. Core Lifetime VPN access remains active, while selected high-cost capabilities, including P2P and torrent servers, are now handled through the Loyalty Plus subscription.
Supporting these capabilities at scale requires dedicated capacity, sustained operational resources, and additional infrastructure management. The updated model is intended to protect performance, strengthen reliability, and allow us to keep improving these capabilities over time.
This is an infrastructure-level policy, not a decision based on monitoring individual browsing activity, and our privacy and no-logs commitments remain unchanged.
Unlimited Lifetime was a scam.
Unlimited Lifetime was a scam.
My trust is destroyed.
Even worse: this seems stealth operation.
Website and FAQ are not adapted.
Some responses of Keepsolid point at too high cost of maintaining servers for cheap lifetime subscriptions. Maybe ... But e.g. split tunneling is also removed from Unlimited Lifetime ...
October 3, 2026
Unprompted review
Reply from KeepSolid
Hello Ronald,
We are sorry to hear that this change has affected your trust in us.
Your Lifetime VPN access has not been canceled and remains active without additional payment. The update applies to selected high-cost capabilities that are now handled through the Loyalty Plus subscription because they require dedicated infrastructure, capacity, and ongoing operational resources.
The updated model is intended to protect performance, strengthen reliability, and keep improving these capabilities for users who actively need them. We understand that this does not remove the frustration for users who relied on those features, but the base Lifetime VPN service remains available.
I bought their "lifetime" subscription…
I went to use this VPN like I do about once every other month. They changed the functionality to remove all feature but some that are basically useless. They want $1.67 per month for releasing the features they sold me before.
I bought their "lifetime" subscription years ago that was supposed to give me access to all features forever. Now they remove all but the very basic VPN functionality and prevent me from using the only features I have ever used.
October 2, 2026
Unprompted review
Reply from KeepSolid
Hello Martin,
We understand your concern, especially if the affected features were the main ones you used.
Core Lifetime VPN access remains active, but selected high-cost capabilities have been moved into the Loyalty Plus subscription under the updated service model. These capabilities require dedicated capacity, sustained operational resources, and additional infrastructure management to support reliably at scale.
This updated model is intended to protect performance, strengthen reliability, and allow continued improvement of those capabilities over time. This change does not involve monitoring individual browsing activity, and our privacy and no-logs commitments remain unchanged.
Purchased a lifetime subscription that…
Purchased a lifetime subscription that include all current and future updates and they recently changed the system to where i have to pay for features i always had access to
October 1, 2026
Unprompted review
Reply from KeepSolid
Hello,
We understand why this feels disappointing if you expected the same feature set to remain unchanged over time.
The current update keeps core Lifetime VPN access active, while selected high-cost capabilities are now handled through the Loyalty Plus subscription. This service-model change is connected to the infrastructure and operational resources required to support those capabilities reliably, protect performance, and continue improving the service over time.
Our privacy and no-logs commitments remain unchanged, and the standard Lifetime VPN connection remains available without additional payment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.