Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer). However, I reached out and got immediate respons (<2 min) on the question.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently changed my primary email and it was tied to my VPN Unlimited account. The support team helped me transition my purchase history so that I could keep using VPN and SmartDNS.
Company replied
Nice program Kind support Not perfect but has good potential.
Company replied
I have used this VPN for a number of years now and I am based in China, It has proved a lifeline to the outside world for me and the best VPN i have used and I have tried a lot. The customer Suppor... See more
Company replied
Company details
Written by the company
VPN Unlimited is one of the best virtual private network services to protect all data you receive or send over the internet, to surf the web anonymously and to bypass restrictions. Get 7-day free trial of our online VPN service and try for yourself.
Contact info
United States
- support@keepsolid.com
- vpnunlimited.com
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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A product I promote
Many thanks for many years for a great product with quick service and kind help. Blessings to you all and please stay safe.
June 16, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your kind words and for being with us for so many years.
We truly appreciate your support and are delighted to hear that you’ve been satisfied with both the service and the assistance provided by our team. Your warm wishes mean a lot to us.
Thank you for your trust in VPN Unlimited, and if you ever need anything, feel free to contact support@keepsolid.com.
VPN servers are shutting down WITHOUT EXPLANATION FROM COMPANY
As a lifetime user which spent tones of money by purchasing their lifetime products for more than $300 at least. I have always been a BIG fan for this company with 5-star reviews & recommended their service to friends over the years, but guess I made a bad mistake as am seriously losing hopes and trust on this VPN service in upcoming long term or even short term future.
Since couple years ago not only did not expand their server locations like any other reputable company, but they began gradually shutting down the already existing servers one after the other!
It all started around late 2023 and early 2024 when VPN Unlimited began shrinking their global server network as they suddenly got ride of 3 very good and useful servers including the Costa Rica, Isle of Man, Cypress & Argentina.
The company has never clarified the reasoning behind this sudden servers shutdown other than "issues with providers in that region" and "we have no ETA when or if the servers is back on service again" whenever I asked this from customer care department. Seriously?!!!!
for couple of years the paused this server shutdown problem until last week. This time it was not about 2-3 server shutdown, but a new dozen set of European servers completely VANISHED without any official statement or post on their website or social media accounts or ANY reasonable explanation on behalf of Keepsolid customer care dept. as the owner & developer of VPN Unlimited, except the same useless response as before, "we have issues with server providers, please be patient"!!!!
As of this writing on June 8, 2026, about 10+ servers have gone offline and disappeared from the server map.
This server locations are: Armenia, Turkey Plus, Bulgaria, Moldova, Latvia, Hungary, Serbia, Slovakia, Denmark, Belgium, Ireland, Iceland, Portugal & finally the dedicated BBC iPlayer streaming server.
(which none of these servers named above are accessible as of this moment).
This horrible massive server shutdown happened in LESS THAN A WEEK time frame!!!! and still with no explanation.
The only reason that I assume this major problem is most likely due to Keepsolid getting into a serious financial trouble that can not afford paying for their VPN servers to data centers that is renting their servers from, and unable to keep up with their offering these server availability as this is impacting their service and connection quality so HARD.
Other than financial issues, nothing else can justify losing access to 14 VPN servers in 14 countries at ONCE and all of a sudden!!!
I mentioned connection quality because that also became so unstable with so much interruptions on some of current available networks.
And before you ask, NO this is not an app corruption or issue with my device or account, As I tasted the VPN service on 5 different devices and OS platforms. So removing/reinstalling the app or logout/login to account does not resolve such issue.
I really liked VPN Unlimited and still do and support them and at the same time understand this is a mid tier VPN service and I dont except the service quality and 100+ server locations similar to ExpressVPN or NordVPN or SurfShark.
But REALLY wish the Keepsolid CEO & their technicians get together to at least keep the existing service quality and server availability by doing something to address and fix this mess to keep their users, otherwise this company will go down the hill very soon.
I'm still waiting for a reasonable answer from Keepsolid.
June 6, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Hi,
Thank you for taking the time to share such detailed feedback.
First of all, we truly appreciate that you have been with us for a long time, supported our products, and recommended VPN Unlimited to others over the years. We understand why the recent server availability issues have been especially frustrating for you.
We would like to clarify that the recent disappearance of multiple locations is related to infrastructure and hosting-provider issues affecting a number of regions, not to app corruption on your side. We also understand your concern about the lack of visible public communication, and your feedback on this point is absolutely fair.
Some of the affected locations are temporarily unavailable while our team works on replacement solutions and alternative providers. In certain cases, the issue is provider-related for that specific region; in others, the interruption is temporary and may be resolved sooner. At the moment, however, we unfortunately cannot provide a confirmed ETA for every affected location.
We also understand your concern regarding connection quality on the remaining servers. Our team continues monitoring the available infrastructure and working to stabilize the service as much as possible.
Your feedback is valuable, and we do take it seriously. We are sorry for the inconvenience and disappointment this situation has caused.
Amazing service
I have been with KeepSolid for approx 6 years. The service always works well. I have had to contact support a few times over the years about accounts, etc., and have always been amazed by the speed and quality of their customer service.
June 8, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for being with KeepSolid for the past 6 years and for sharing your experience.
We’re pleased to hear that VPN Unlimited has been working reliably for you and that our support team has consistently provided fast and helpful assistance whenever you needed it.
Your trust and long-term support mean a lot to us.
KeepSolid goes that extra mile!
Whenever I have a question or anything I need help with, the Customer Service and Tech Support teams at KeepSolid are amazing! The response time via email or app is only a few minutes no matter what time of day I send a message or email. They are prompt, efficient and extremely helpful. I bought a lifetime permanent subscription over 10 years ago and have used it on many of my devices over the years.. Mac, iPhone, iPad etc.. and have never had any serious issues at all. I would highly recommend KeepSolid and VPN unlimited.
May 27, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for sharing such a wonderful review and for being a Lifetime subscriber for over 10 years.
We’re delighted to hear that VPN Unlimited has served you well across your Mac, iPhone, iPad, and other devices, and that our Customer Service and Technical Support teams have consistently provided prompt and helpful assistance whenever needed.
Your long-term trust, recommendation, and kind words mean a great deal to our entire team. Thank you for choosing KeepSolid throughout the years. If you ever need anything, we’re always here at support@keepsolid.com.
Ive been a long time user and the…
Ive been a long time user and the service has been totally reliable. Their customer service has been top notch as well. Would reccomend without hesistation
May 19, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
We appreciate your continued trust and support.
It’s great to hear that VPN Unlimited has been reliable for you over the years and that our customer service team has consistently met your expectations. Recommendations from long-time users like you mean a lot to us.
Great product and outstanding ongoing…
Great product and outstanding ongoing customer serview
May 11, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your kind words.
We’re delighted to hear that you’re enjoying VPN Unlimited and that our customer service has made a positive impression. Providing reliable service and responsive support is always our goal.
I emailed and within 48 hours I had a…
I emailed and within 48 hours I had a complete fix with easy instructions to follow.
May 12, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for sharing your experience.
We’re glad to hear that our support team was able to provide a solution quickly and that the instructions were clear and easy to follow. Delivering effective and timely assistance is something we strive for every day.
If you ever need help again, feel free to contact support@keepsolid.com.
Great service
This service is first class and I trust it completely. Whenever have a query, the web chat is very competent.
No need to look any further for a VPN
May 8, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your feedback and recommendation.
We’re delighted to hear that you trust VPN Unlimited and have had positive experiences with our support team. Knowing that our service and assistance have earned your confidence means a lot to us.
I have used this VPN for a number of years
I have used this VPN for a number of years now and I am based in China, It has proved a lifeline to the outside world for me and the best VPN i have used and I have tried a lot.
The customer Support is truly eceptional!
Hoghly Recomended.
May 5, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your kind words and long-term support.
We’re really glad to hear VPN Unlimited has been a reliable “lifeline” for you and that it stands out compared to other services you’ve tried. It’s also great to know our support team has been helpful — we truly appreciate that feedback!
If you ever need anything, feel free to reach out to support@keepsolid.com — we’re always here to help.
They took My money Even tho i canclleded
Hello. I canclled My trail 2 days after gettting and still you take My money 500DKK????? Plz return the money and I will change for good review this is not okay i canclleded. And ive done so 2 times now
April 23, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
We’re sorry for the confusion and frustration.
Please contact our support team at support@keepsolid.com with your order details, and we’ll guide you on the fastest way to request a refund and check what happened with your cancellation.
Several years ago I purchased a…
Several years ago I purchased a lifetime membership to keep solid unlimited VPN. It seems to me that they actually phased out the unlimited lifetime. I'm assuming that didn't mean my lifetime I guess it meant the company's lifetime? How did they just take stuff away from people if you've paid for it ?? And never give them any warning. I had no idea that my lifetime membership was canceled. We should get a refund!
April 27, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
We’re sorry for the frustration you’re experiencing.
A lifetime plan does not depend on the company’s existence timeline, and active lifetime subscriptions are not cancelled automatically. In cases like this, it’s usually related to an account mismatch (for example, logging in with a different email/Apple ID/Google account) or the purchase being tied to another profile.
We definitely want to help clarify what happened in your case. Please contact our support team at support@keepsolid.com with any possible purchase details (email used, receipt, order ID), and we’ll investigate it for you and do our best to resolve the situation.
I recently changed my primary email and…
I recently changed my primary email and it was tied to my VPN Unlimited account. The support team helped me transition my purchase history so that I could keep using VPN and SmartDNS.
April 21, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for sharing your experience!
We’re glad our support team was able to help you successfully transfer your purchase history after changing your email. Keeping your VPN Unlimited and SmartDNS access smooth and uninterrupted is exactly what we aim for.
If you ever need further assistance, feel free to reach out to support@keepsolid.com — we’re always happy to help.
Works well even on my old Mac
Works well even on my old Mac
Help works and I received a helpful reply in about one hour.
April 17, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
We’re glad our support team was able to help you quickly and provide a useful response. That’s exactly the level of service we aim for.
If you ever need anything else, feel free to reach out to support@keepsolid.com — we’re always here to help.
Great product, recommend it.
I have had the pleasure of using KeepSolid VPN Unlimited for the past 6 years and find it consistently reliable and of course easy to use. Thanks for the great work. :-)
April 8, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your kind words and for being with us for 6 years!
We’re delighted to hear that VPN Unlimited has been reliable and easy to use throughout your experience. Your support truly means a lot to us!
If you ever need assistance or have suggestions, feel free to reach out to support@keepsolid.com — we’re always happy to help.
I have used VPN Unlimited for 5+ years...
I have used VPN Unlimited for over 5 years now. It has been fantastic the whole time and KeepSolid continues to improve on their products all the time. Love this product!
April 7, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you so much for your loyalty!
We’re thrilled to hear that VPN Unlimited has been fantastic for you over the past 5+ years and that you’ve noticed our continuous improvements. That kind of long-term trust truly means a lot to us!
If you ever need assistance or have suggestions, feel free to reach out to support@keepsolid.com — we’re always here to help.
this software is a piece of crap
this software is a piece of crap. Disconnects exposing user real IP. high cpu usage. avoid at all costs.
March 31, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
We’re sorry to hear about your experience 😔
Unexpected disconnects and high CPU usage are not the experience we aim to provide. This can depend on factors like app version, protocol, or device configuration.
Please contact our support team at support@keepsolid.com with details about your device, OS, and app version — we’ll investigate the issue and help you to fix it.
VPN Unlimited user for over 6 years.
Been using VPN Unlimited for over 6 years with no issues. Got this running on all sorts of devices and works flawlessly. When I had to contact support for help it was no problem for them and I was sorted in no time at all.
March 18, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you so much for being with us for over 6 years.
We’re thrilled to hear VPN Unlimited has been working flawlessly across your devices and that our support team was able to assist you quickly when needed.
good potential
Nice program
Kind support
Not perfect but has good potential.
March 7, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for your thoughtful feedback!
We’re glad you like the app and had a positive experience with our support team. We also appreciate your honest note — we’re continuously working to improve and reach that full potential.
I have used this product for several years and love it!
I have used this product for several years with virtually zero issues. It works easily and reliably on multiple platforms. When I have had tech issues (typically Microsoft does and upgrade and something needs to be tweaked), tech support has been friendly and responsive.
March 11, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for sharing your experience.
We’re glad to hear VPN Unlimited has been working reliably for you across multiple platforms over the years. It’s also great to know our support team has been helpful and responsive when you needed assistance.
Best support ever!
February 23, 2026
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you so much for your review.
We’re thrilled to hear that you consider our support the best — that truly means a lot to our team!
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