I ordered 2 Adjustable Step Blocks for various tasks in my gym. Really happy with the Blocks. Worked out to be the perfect size for my needs and have little rubber pads on the bottom of each he... See more
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I emailed to enquire about purchasing 4 sets of 20kg competition bumper plates. The person who I was dealing with was very helpfull and directed me in every way I needed. Would 100% recommend and the... See more
The 24 KG Kettlebell arrived on time, the product has a nice light textured finish to help with grip, but happily there is no rough seam that would have caused blisters. I would readily recommend KEF... See more
I placed a simple order on May 30th. Items have not been dispatched or delivered yet. I have sent multiple messages to customer service but received absolutely zero response. Complete lack of communic... See more
Company replied
Company details
Written by the company
Welcome to KEFL, for your complete home fitness experience! Everything we do at KEFL is focused on providing the best possible service to our consumers. We are your One-Stop-Shop for everything you need to improve and upgrade you fitness experience. We create and manufacture high-quality athletic equipment. We strive to deliver your purchases in the quickest possible time and at an exceptional value by housing a wide range of products in our warehouse. From Weights to Plates, Dumbbells to Kettlebells, Yoga to Pilates, Exercise Balls to Resistance Bands, and Compression Support Items to help with recovery. Our unwavering commitment to providing the finest possible experience ensures that our customer service is unrivaled. Our products are helping people all around the world reach their fitness goals. However, we, like you, are constantly pushing ourselves to be on top of our game. Whatever your needs are, please get in touch with us because we would love to help you turn your ideas for your new gym into reality since many of our items are also appropriate for use in commercial gyms, enterprises, and educational facilities. Every day of the week, our customer care team is on hand, and we strive to answer to all inquiries within 24 hours. Contact us now at https://kefl.co.uk/pages/contact
Contact info
United Kingdom
- support@kefl.co.uk
- kefl.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
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very happy all round
Good product, good price, great colour, good quality - delivery timely. Very happy all round
May 15, 2026
Reply from KEFL
Thank you for your fantastic review!
We're delighted to hear that you're happy with the product, quality, colour, price, and delivery service.
It's wonderful to know everything met your expectations. We really appreciate your support and hope you enjoy your purchase for many years to come.
Reply from KEFL
Thank you for your review!
We're delighted to hear that your order arrived promptly and that you're happy with the quality of the product.
We really appreciate your support and thank you for choosing KEFL.
I still haven't received the kettle…
I still haven't received the kettle bell I ordered. It's been weeks. The help email address responded once like they were helping. Then never again. More weeks passed.
May 19, 2026
Reply from KEFL
We are very sorry to read this and completely understand your frustration.
Your ticket is still open with us. Your original item was sent with Evri but was damaged in transit. A replacement was then sent straight away with Parcel Force, and tracking was provided on both occasions.
Unfortunately, the issue with your order has been caused by courier handling rather than the item not being sent from our side. That said, we fully understand that this is still extremely frustrating for you as the customer.
We will contact the courier again on Monday as a priority to get this resolved. Please be assured that we take customer satisfaction very seriously, and we will not leave this unresolved. You will either receive your item or, if the courier issue cannot be resolved, we will arrange a refund for you.
Reply from KEFL
Thank you for your review!
We're delighted to hear that you were happy with both the communication and delivery service.
We really appreciate your support and thank you for choosing KEFL.
16kg kettlebell. Will it ever arrive.
Made an order last month and the item still hasn't been delivered. Contacted them initially through their online form and no response. I've sent 2 emails with the order number and no response. I messaged them through a Facebook add and they asked me to email them with the order number even though I'd sent 2 previous emails and attached the order number. I sent a third at their request and again no response. Really disappointed as I've made a previous order and had no issues, but this has put me off ordering from this company again.
May 20, 2026
Reply from KEFL
We are very sorry for the experience you've had.
We have now picked up your email and have responded, apologising for the error that occurred. Unfortunately, a system issue combined with a backlog of emails resulted in your enquiry not being handled as quickly as it should have been.
To put things right, your item will now be dispatched on Monday using a 24-hour delivery service.
In addition, we have refunded your delivery charge as an apology for the inconvenience and delay caused.
We appreciate your patience and hope this demonstrates that we are committed to resolving the issue and getting your order to you as quickly as possible.
I haven't received my order and no response from customer service
I haven't received my order yet, it's over a month now.
I have contact customer service by several emails and NO ONE REPLAY.
May 19, 2026
Reply from KEFL
We are very sorry to hear about your experience.
Having reviewed the order, we can see that it was placed on 18th May and processed on 19th May. Unfortunately, the delay appears to have been caused by the courier rather than the order not being dispatched from our side.
We sincerely apologise if you emailed us and did not receive a response. We have been dealing with a backlog of customer enquiries and it is possible that your emails were missed as a result.
The courier should be able to arrange a redelivery, and we would appreciate it if you could email us again so we can personally assist and get this resolved for you as quickly as possible.
We take customer satisfaction very seriously and will not leave this unresolved. You should either receive your item or be refunded if we are unable to successfully complete the delivery.
We understand your frustration and apologise for both the delivery issue and the lack of communication.
Good product reasonable price and…
Good product reasonable price and delivery time great, thanks.
February 27, 2026
Reply from KEFL
Thank you for your review!
We're delighted to hear that you're happy with the product, price, and delivery time.
We really appreciate your support and thank you for choosing KEFL.
KEFL has always the best prices and…
KEFL has always the best prices and dispatches immediately.
May 25, 2026
Reply from KEFL
Thank you for your review!
We're delighted to hear that you're happy with the product, price, and delivery time.
We really appreciate your support and thank you for choosing KEFL.
I ordered the wrong item
I ordered the wrong item. They could not have been more helpful in helping me to resolve that and get the right item ordered
June 8, 2026
Unprompted review
Reply from KEFL
Thank you for your review!
We're delighted to hear that we were able to help resolve the issue and get the correct item ordered for you.
These things happen, and we're pleased that our team was able to make the process as smooth as possible.
We really appreciate your support and thank you for choosing KEFL.
The kettlebells are great value
The kettlebells are great value, like the feel, shape and not to big when doing double bell work outs, some second hand sites are selling these at the same price or more. Well package when arrive Using 20kg and 24kg KELF perfect 👌
May 25, 2026
Reply from KEFL
Thank you for your brilliant review!
We're really pleased to hear that you're happy with the value, feel, shape, and sizing of the kettlebells, especially for double kettlebell workouts.
It's great to know the 20kg and 24kg kettlebells are working perfectly for your training, and we're glad they arrived well packaged too.
We really appreciate your support and thank you for choosing KEFL.
Never received my order
Never received my order. Zero customer service. No response to emails or form submitted on website. Thank god I paid via PayPal and got a refund. Warning if you are going to order off this company make sure you go through the likes of PayPal so you can get your money back.
June 8, 2026
Unprompted review
Reply from KEFL
We are very sorry to read this review.
Unfortunately, we experienced a significant backlog of customer emails during this period, and we sincerely apologise if your messages went unanswered. This is not the level of service we aim to provide.
We completely understand your frustration and appreciate that you felt the need to seek assistance through PayPal. Customer satisfaction is extremely important to us, and we never want a customer to be left without either their item or their money.
While we are sorry that we were unable to resolve this with you directly before the PayPal claim was opened, we respect the outcome and are pleased that you received your refund.
We have since been working hard to improve our systems, response times, and customer service processes to ensure situations like this are avoided in the future.
Reply from KEFL
Thank you for your review!
We're delighted to hear that you were happy with both the delivery and the product.
We really appreciate your support and thank you for choosing KEFL.
Fast delivery as always :)
May 25, 2026
Reply from KEFL
Thank you for your review!
We're delighted to hear that you were happy with both the delivery and the product.
We really appreciate your support and thank you for choosing KEFL.
Customer service and delivery poor!
Delivery very poor, items came on 3 separate occasions with 2 different couriers past expected delivery date.
Bolts missing from DB stand, contacted KEFL 3 times by email and contact us form but no reply!
DB seam good but I wouldn’t order again! Very disappointed with customer service.
May 25, 2026
Reply from KEFL
Firstly, please accept our apologies for the lack of communication. We have been dealing with a backlog of customer emails and it appears your messages were unfortunately caught up in this. This is not the level of service we aim to provide.
Regarding the deliveries, the order was split into multiple parcels due to courier weight and size restrictions. This allows us to keep delivery costs as low as possible for customers, although we appreciate that receiving parcels on different days can be frustrating.
We have already arranged a full refund of your delivery charge as a gesture of goodwill, and we are ready to send out the missing bolts for the dumbbell stand as soon as we receive confirmation of what is missing.
We genuinely value your custom and are sorry that your experience has left you feeling this way. We hope you will give us the opportunity to put things right and show that customer satisfaction is extremely important to us.
I ordered 2no Kettlebells which were…
I ordered 2no Kettlebells which were reduced on one of their special promotions.
I realised later on that a competitor had a very good deal, so I contacted them via email to cancel as I hadn't received any delivery confirmation yet.
There is not button to cancel an order that hasn't yet been fulfilled or a telephone number for direct contact. They informed me the kettlebells had already been sent, and I could refuse the order or initial a return.
The kettlebells were fantastic so I decided to keep them, better than Northern Gym Equipment who's finish was course and less aethetic. Very pleased with the product. I would order from KEFL again to expand my kettlebell set.
Overall, delivery was fast, communication was good, the product was superb, So happy overall.
June 1, 2026
Unprompted review
Reply from KEFL
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that, despite initially considering a cancellation, you decided to keep the kettlebells and were pleased with the quality. It's especially great to hear that you found them superior to alternatives you had previously purchased.
We appreciate your comments regarding the ordering process and understand that having a direct cancellation option can be helpful. Your feedback has been noted as we continue to improve our customers' experience.
Most importantly, we're thrilled that you were happy with the delivery, communication, and product quality. Knowing that you would order from KEFL again to expand your kettlebell collection means a great deal to us.
Thank you again for your support, and we look forward to serving you again in the future.
Very disappointing experience
Very disappointing experience. I ordered adjustable dumbbells from KEFL and they never arrived. The order remained at 'getting ready to ship' with no updates or explanation. I contacted the company several times by email and received no response at all. The complete lack of communication and customer service has been extremely frustrating. Based on my experience, I would not recommend KEFL.
May 22, 2026
Unprompted review
Cannot return item as no response!
Wanted to return the item but no response from the support email address
May 22, 2026
Reply from KEFL
Sorry for the delay in getting back to you.
We previously had a backlog which affected some email responses, and I apologise for this.
I believe my colleagues may have already replied to you regarding the return. However, in case you have not had a chance to see the email, you can return the item to our warehouse in its original packaging.
Please include your order number inside the package so we can identify the return easily and process it as quickly as possible.
Our return address is:
Scarlet LTD
14 Burners Lane
Kiln Farm
Milton Keynes
MK11 3HB
I have sent correspondence regarding to…
I have sent correspondence regarding to non delivery but have had no response yet.
Mark Giddens order #54109
May 21, 2026
Reply from KEFL
Hi Mark,
Thank you for your review.
Firstly, I would like to apologise for the delay in responding to your emails. We experienced a backlog which unfortunately affected our response times.
I can see that your order has now been delivered and that we also refunded your delivery charge as a gesture of goodwill. While the original issue was caused by Evri being unable to complete the delivery, we appreciate that this was still your experience as our customer, which is why we arranged a replacement and refunded the delivery cost.
I hope you are happy with your item, and I am sorry again for the inconvenience caused. We truly appreciate your patience and hope that, should you choose to shop with us again, we can provide the level of service that we aim for every time.
Good quality and price,excellent.
May 19, 2026
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