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Kennelstore Reviews 

1,141
•
TrustScore 4.5 out of 5

4.6

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and pleasant staff who ensure a smooth ordering process and prompt delivery. Many consumers are impressed with the high quality and sturdiness of the products, noting that items like dog pens and kennels are well-made and meet their expectations. The efficiency of delivery is also a recurring positive point, with numerous reviewers receiving their orders quickly, often within a few days or even the next day. However, some people mentioned issues with delivery times, experiencing delays beyond the promised dates or receiving fewer bolts than needed. A few other people also felt that communication could be improved, especially when unforeseen circumstances like storms caused delivery disruptions. There were also isolated concerns about product design, such as sharp edges on metal anti-chew strips or a leaking roof on a kennel with an upgraded roof.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items like kennels and dog... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of their orders,... See more

Quality

People report positive experiences with quality, highlighting products as well-made, sturdy, and robust,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to navigate, accurate and clear description of products. Ordering was simple. Good communication, good delivery service. Product was a 4m x 1.5m dog pen. Though it was not cheap, the qu... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more

Company details

  1. Pet Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,141)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top class service

Top class service, ordered and delivered. No waiting of chasing. Use these people and not
EasyRun Animal housing Stafford they are useless

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

As described online with very fast delivery. Very strong sturdy panels, would certainly recommend!

June 21, 2020
Unprompted review
Rated 5 out of 5 stars

Purchased the 3 sided dog pen.

Purchased the 3 sided dog pen & absolutely delighted with the product. Strong & sturdy but also not heavy looking. Had it installed in my large garage for when I need to leave my 18 week old Staffy puppy for periods of time & she loves it. Can then have peace of mind that she won’t be destroying the home! Brilliant company to deal with & CAN’T PRAISE MIKE ENOUGH FOR ALL HIS HELP & PATIENCE whilst I finally chose the perfect product for my needs.Would also recommend the Wag elevated dog bed which I also purchased to keep my dog off the cold floor in the coming Winter months. This was harder to put together than the pen itself, but well worth it. WELL DONE KENNELSTORE - BRILLIANT SERVICE & PRODUCT.

June 2, 2020
Unprompted review
Rated 5 out of 5 stars

Kennel

First rate, arrived when they said they would and the kennel was up and fitted in about 45 minutes.

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

I phoned and spoke to a member of staff…

I phoned and spoke to a member of staff regarding an odd sized panel requirement. After being reassured I said I would discuss with my husband. I ordered the next day online and a few days later it all arrived safely.
This is the second purchase and I’m very pleased with the product and service.

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service well made.

Ordered 18th May delivered 21st May. Excellent under the current circumstances. Exactly what we needed for our garage/kennel conversion. Recommend highly.

May 21, 2020
Unprompted review

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