Kenny Waste Management Reviews 

119
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff and the prompt, reliable service provided across various demanding construction projects and site locations. Many people note that the support team is always ready to help and consistently goes above and beyond to ensure completely smooth daily operations. Some reviewers were not happy with occasional delivery delays and repeatedly missed collections that caused serious operational issues on their busy work sites. Consumers also mentioned ongoing difficulties when trying to get timely responses from customer support or successfully resolving frustrating bin emptying problems.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and professional support... See more

Customer service

Consumers find customer service to be positive, highlighting prompt, informative, and professional support... See more

Response time

People report positive experiences with response time, highlighting that inquiries are handled quickly.... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a great service and a very easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing company, coupled with an amazing service. With projects all over the North West & Midlands, they are our go to company to source & supply skips. Friendly, efficient staff, especially our Accou... See more

Company replied

Rated 5 out of 5 stars

I wasn’t sure what I needed so I rang for advice initially, I spoke to Rachel - what brilliant customer service, she explained the pricing, sizing and the process in depth. Skip arrived no problem a... See more

Company replied

Rated 5 out of 5 stars

I have recently become the lead on a construction project, so I am still working my way through everything relating to the project. Waste management is something that is very important to our company... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Kenny Waste Management. From start to finish everything was handled smoothly and professionally, and I couldn’t be happier with the service. A special thank you to... See more

Company replied


Company details

  1. Garbage Collection Service
  2. Environmental Consultant
  3. Logistics Service
  4. Waste Management Service

Written by the company

Our purpose is to manage your waste responsibly. As a family business offering national coverage, we have put our customers first since 1985. We are here to deliver tangible environmental and commercial benefits, to each and every one of our customers, thoughout the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(119)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Got a skip from this company and i must say, great customer service with friendly and very helpful staff, particularly Rachael Butterworth who made the magic happen in short notice.

November 18, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Tia, thanks for your review. We’re delighted to hear Rachael was able to help and provide such great service at short notice. We’ll make sure your kind words are passed on to her!

Rated 5 out of 5 stars

Review

Natalie was very helpful and professional. She helped with a speedy skip exchange which kept our site running. Service always very good from Kenny Waste.

December 2, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Oliver, thanks for your feedback! We’re really pleased Natalie was able to help with a quick skip exchange and keep your site running smoothly. It’s great to hear you’ve consistently had a good experience with Kenny Waste Management.

Rated 5 out of 5 stars

Good communication and prompt service

Good communication and prompt service, thank you to Rachel and Natalie for looking after us

December 1, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Brian, thanks for sharing! Sounds like Rachel and Natalie were able to support you exactly when needed — we’re glad the service worked so well for you.

Rated 5 out of 5 stars

The fact that I can just call up with a…

The fact that I can just call up with a challenge and they are always glad to help ,even if I have made the mistake .truly professional and I love working with all the office staff , its a pleasure to have where nothing is to much for them, the industry needs more like Kenny waste .

November 20, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Hi Mark, thanks for your kind words! We’re really pleased that our team has been able to help whenever you’ve needed it — it’s great to hear that working with us has been such a positive experience. We love working together! Thanks for leaving us such a warm review!

Rated 5 out of 5 stars

Can’t recommend Rachael enough

I spoke with Rachael who was super friendly, professional and helpful !

November 18, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for your review, Daniela! We’re thrilled to hear Rachael made such a positive impression with her friendly and professional approach; we’ll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Great service

Great service! Rachel really does go above and beyond to help resolve any issues we’ve had!

November 5, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for the great feedback Brogan! We're really glad to hear Rachel went the extra mile to help, and it’s great to know her efforts are making a difference for you. Thanks for choosing Kenny Waste Management!

Rated 5 out of 5 stars

rachael has helped me many times

rachael has helped me many times
with jobs that are needed and takes time to go through every job with me to ensure we match and everything is correct. makes my job much easier

November 4, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for sharing, Brad. It’s great to hear Rachael takes the time to go through everything with you and makes your job easier, we really appreciate you recognising her efforts and taking the time to leave us such a positive five-star review!

Rated 5 out of 5 stars

Rachel is very friend and helpful she…

Rachel is very friend and helpful she is a great asset to the team

November 12, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for the five-star feedback, Craig. We’re so pleased to hear that Rachel’s friendliness and helpfulness have made such a positive impact — she’s a real asset to the team, and we really appreciate you taking the time to leave this great review!

Rated 5 out of 5 stars

Everytime i have dealt with Rachael…

Everytime i have dealt with Rachael Butterworth its always been 5 star!

November 21, 2024
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for the five stars Louis! We appreciate your positive feedback and look forward to working with you again!

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Kenny Waste Management. From start to finish everything was handled smoothly and professionally, and I couldn’t be happier with the service. A special thank you to Rachael, who went above and beyond to help me. She was friendly, knowledgeable, and made the whole process so easy. Her support truly made a difference.

I would highly recommend Kenny Waste Management to anyone looking for a reliable and customer-focused service. Thank you

November 21, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Ellis, it’s fantastic to hear that your experience went so smoothly from start to finish. We’re especially glad Rachael’s support made such a difference — her friendly, knowledgeable approach really shines when helping our customers. Thanks for taking the time to leave such a thoughtful review and for recommending Kenny Waste Management!

Rated 5 out of 5 stars

Great customer service from Rachael

Great customer service from Rachael. It's refreshing to deal with someone who shows interest in your company!

November 3, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you, Kate, we’re thrilled to hear that Rachael’s approach stood out! It’s great to know her interest and support made your experience so positive — we’ll be sure to pass your kind words on to her.

Rated 5 out of 5 stars

Rachel provided great service today

Rachel provided great service today! Really helpful and professional.

November 20, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks Joanne, we’re really glad to hear the service was so smooth and professional today. Thanks for taking the time to share your experience — it’s great to know everything went well.

Rated 5 out of 5 stars

Rachael was absolutely fab

November 19, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks Leanne! We're glad you had such a great experience with Rachael - we're proud to have a committed, helpful, and friendly team at the heart of everythign that we do!

Rated 5 out of 5 stars

Fab service all round!

I wasn’t sure what I needed so I rang for advice initially, I spoke to Rachel - what brilliant customer service, she explained the pricing, sizing and the process in depth. Skip arrived no problem and was dropped exactly where we needed it by a very skilled driver who was courteous and very helpful. Very easy experience all round and recommend100% will definitely order again! Thank you

November 19, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Lisa, we’re thrilled the advice and delivery made your job easier and stress-free. Knowing the skip arrived exactly where you needed it and the whole process was simple really makes it worthwhile — thanks for sharing your experience, and thanks for the five stars! We look forward to working together again.

Rated 5 out of 5 stars

#1 Customer Service Advisor

🌟 Would highly recommend working with Rachel Butterworth. My preferred point of contact because she handles every task flawlessly. Her work is seamless, and she makes the entire process a pleasure. #1 and a 10/10 in all aspects of her work 🌟

November 11, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Our people are at the heart of everything we do - thanks fo much for your positive, five-star review Zara! We are delighted to hear about your experience and look forward to working together again. Thanks for choosing Kenny Waste Management!

Rated 5 out of 5 stars

5 Stars

Rachel was absolutely brilliant!

November 17, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thank you Robert! We're proud of our team for being committed to creating real value for our customers - we'll be sure to let Rachael know about your brilliant 5-star review.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

when ordering a skip the attention to detail the lady "Rachel" went was superb i would highly recommend this company to anyone

November 3, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Dominic, we really appreciate your feedback; it’s great to hear the ordering process was so smooth and detailed with outstanding customer service from Rachael. We’re really pleased the skip service made things easier for you and appreciate your recommendation — it means a lot to the team!

Rated 5 out of 5 stars

Rachael was so friendly and…

Rachael was so friendly and professional x

November 11, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks for the five stars, Katy! We're proud to have such a dedicated team and we'll be sure to pass your warm feedback on to Rachael.

Rated 5 out of 5 stars

Great Service

Lovely communicating with Joe H, always quick responses and is happy to help. Smooth booking in and skip exchanges every time. Thank you!

November 13, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks, Rujnee! We’re delighted to hear Joe made everything straightforward and easy. The fact that your bookings and skip exchanges have been smooth every time is exactly what we aim for — we really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Excellent service from Rachael…

Excellent service from Rachael Butterworth. Friendly, fast and efficient. A real asset to the company.

November 10, 2025
Unprompted review
Kenny Waste Management logo

Reply from Kenny Waste Management

Thanks, Alexandra! It’s great to hear Rachael’s friendly and efficient approach made such a positive impact. We really appreciate you taking the time to leave your feedback!

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