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Rated 1 out of 5 stars

They damage car and don't want anything to do with it now they done £170 worth of damage after charging me an extra £25 for work they quoted me £200 I had to pay £225 then they tell me. About the dam... See more

Rated 1 out of 5 stars

Do NOT go there, over priced and rude I brought in my own spare part, and was told fitting the part would be a lot cheaper than formula 1 down the road. Was charged £50 for the 15 minutes job!! Oth... See more

Rated 1 out of 5 stars

Had a tow bar fitted to our 2017 Land Rover Discovery Sport last year. I asked for the steel bar that was removed as part of the installation to be returned to me, because the steel bar has to be fit... See more

Rated 1 out of 5 stars

Awful. Booked a tow bar fitting. Arrived at allocated time. Received a call after a few hours to notify a delay and then half an hour later received another call to say they hadn’t got the right parts... See more

Company details


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1.1

Bad

TrustScore 1 out of 5

227 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

good service, pleasant to deal with

Fixed a towbar to our car, job completed exactly at time stated and very satisfactory. A most pleasant person to deal with, would have no hesitation in returning if other work needed doing.

November 12, 2013
Unprompted review
Rated 5 out of 5 stars

Very efficient and superb service

Kens Autos initially fixed a problem I was having with my car by replacing the timing chain. After a few months the engine started making the same noise, I took it back to Kens Autos and they were very quick to rectify the issue. Would recommend them to anyone!

September 30, 2013
Unprompted review
Rated 2 out of 5 stars

Didn't get what I ordered.

Being a novice caravaner, I ordered what the caravan dealer told me to and assumed that it what was fitted and I paid for. Not true - I did not receive what I asked for and am waiting for a response as to how this will be fixed. As a result, even if the correct fitting is done, I will not be recommending this company to friends. Very disappointed as it has put a bit of a damp squib on my first caravan experience.

September 10, 2013
Unprompted review
Rated 4 out of 5 stars

Towbar & Bike carrier.. Brilliant!

Just had towbar fitted to car and a new whitter 3 bike carrier.

Excellent service really pleased with the product as so much more secure than the conventional carriers that are held on with "string".

Very pleased with the service, especially as they put the bike rack together and showed me how to use and threw in the number plate... great value-add.

Thanks to Zar @ Kens Auto Spares.

September 3, 2013
Unprompted review
Rated 5 out of 5 stars

Fast and friendly service

had a towbar fitted just before the bank holiday, they squeezed me in and saved my weekend. Very pleased with both the service and the price. Went to them after reading reviews on here and happy to add to those.

September 1, 2013
Unprompted review
Rated 5 out of 5 stars

One highly delighted customer.

Very impressed with the attitude and service, brilliant job, very pleased and would not hesitate in recommending you to others.

Pleasure to deal with such a professional company who do want you want them to do and at a keen price.

Thank you very much.

August 24, 2013
Unprompted review
Rated 5 out of 5 stars

Towbar for bike rack

V helpful in discussing merits of various bike racks available to fit towbars.

Fitted towbar, provided bike rack - all perfect, very civilised, articulate, doing the job on time.
Definite recommend.
Steve C

August 18, 2013
Unprompted review
Rated 5 out of 5 stars

great service and nice people to do business with

we rang kens autos after being let down by another local supplier who failed to turn up on an appt to fit us a tow bar, kens autos were very knowledgable and gave me a quote cheaper than the original quote from the other company , they were also able to fit me in at short notice thus enabling my daughter to compete in her horse show on the sunday . great service !!!!

July 30, 2013
Unprompted review
Rated 5 out of 5 stars

Kens Auto Spares makes EACH customer feel as if they are the most important person in the shop!

Hi, Until I started doing business at Ken's Auto Spare, my experience with Auto Parts Service and Dealers have been bad. Very bad. But when I first went in the store I experienced unpretentious cordiality, real interest in my inquiries and honesty. This has been a constant years later. For a fact from the outset my experience at Ken's Auto Spares has been one of coming in contact with REAL, extremely knowledgeable, personable and very highly skilled professionals who convince that my satisfaction as a customer is their chief goal. The level of individual attention that I have both experienced AND witnessed others receiving has resulted in my recommending KAS to as many of my friends and colleagues that have need of ANY auto related service. I think their MOST 'loyalty-engendering' quality is the ubiquitous sense of their quiet integrity which seems to welcome you on entering the store.
Their prices are very very good. And I have come to see that their word can be taken.
I do not hesitate to actively recommend them to those I continue to meet with ANY auto related needs.
Regards
Joseph Bell

July 19, 2013
Unprompted review
Rated 5 out of 5 stars

Top quality fittings, fast, efficient and a fair price.

Having trouble getting a towbar, got a difficult car model, where the electrics are,nt straight forward. Get turned down by the bigger companies, worry not. The bigger company recommended Kens Autos, so what better recommendation do you need. The service was A1, we had it booked in the same week, the price was fair, and the work excellent quality.

June 19, 2013
Unprompted review
KAS logo

Reply from KAS

Dear Anne,
Thank you for reviewing our company and for your kind comments. If you need any other assistance, whether it be towbars, car problems or parts, feel free to get in touch. Kind Regards, Taher.

Rated 5 out of 5 stars

First Rate Service-cannot fault.

Suggested suitable easy to use towbar and fitted promptly.
There were some difficulties due to a conflict with my new car electrics and those in the caravan which meant that the sensor normally fitted to the car to sense voltage drop and only switch on the fridge when towing and allow 12V caravan electrics to work from car battery when engine off would not work properly.
This was sorted by fitting a split charge relay-now works perfectly.
Nothing was too much trouble for them

June 15, 2013
Unprompted review

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