Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
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Review summary
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Reviews shaping this summary
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Always friendly and great service
Always friendly and great service. Fantastic mortgage company.
July 3, 2026
Reply from Kensington Mortgages
Hi Jamie, it’s lovely to hear that you're happy with the support from our team. Thank you, Kensington.
Absolutely fantastic from start to…
Absolutely fantastic from start to mortgage offer. Great broker support with a call from the assigned underwriter who helped me with the case so much so that we managed to gain an offer within 4 working days!
July 4, 2026
Reply from Kensington Mortgages
Hi Graham, we’re delighted that the support from your assigned underwriter helped secure an offer so quickly. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
Very reliable company
Very reliable company. I mostly use online for any transaction and it’s been great. They also respond within minutes to any query. Good company
July 4, 2026
Reply from Kensington Mortgages
Hi Mary, we’re pleased that our online service works well for you and that your had a good experience with our team. Thank you for sharing your kind feedback, Kensington.
Reply from Kensington Mortgages
Hi Solomon, it’s great to hear that you find our online portal easy to use. Thank you for your feedback, Kensington.
Very good company to deal with and…
Very good company to deal with and great communications.
July 2, 2026
Reply from Kensington Mortgages
Hi, we’re pleased that you found us easy to deal with and communication was clear. Thank you, Kensington.
I had a great experience with my…
I had a great experience with my mortgage lender from start to finish. They were professional, helpful, and kept me informed throughout the whole process. They made everything straightforward and were always available to answer my questions. I'm so happy with the service I received and would highly recommend them to anyone looking for a mortgage. Thank you for helping me secure my new home!
July 9, 2026
Reply from Kensington Mortgages
Hi Afrim, we’re so pleased that you felt supported and informed throughout the process. Thank you for recommending us, and we wish you every happiness in your new home. Kensington.
at the end i got what i wanted but they…
at the end i got what i wanted but they brought up to many unnecessary things bills that was made to be paid in installment the made me pay it 10 month in advance cleared bills i of 4 years i had to ask why and when and status when it was clearly stated cleared on my report there was many more.
July 2, 2026
Reply from Kensington Mortgages
Hi Obiamaka,
Thank you for taking the time to share your feedback. We're pleased that we were able to help with your remortgage, but we're sorry to hear that parts of the process felt more complicated and frustrating than they should have.
To ensure we fully understand a customer's circumstances and provide the right support, we may sometimes need to request additional information or clarification. However, we appreciate that this can feel repetitive, and we're sorry for any frustration this caused during your application.
Thank you, Kensington.
I hadn't heard of Kensington Mortgages…
I hadn't heard of Kensington Mortgages before my mortgage broker recommended them, but I'm so glad they did.
The mortgage they offered matched exactly what I was looking for, with a competitive fixed rate over a 10-year term. My broker handled the application, and it was accepted in no time.
From there, the process through to exchange and completion was straightforward and largely paperless, with most documents signed digitally. Their solicitors were efficient, professional, and completed everything in around four weeks.
I have no complaints, only gratitude. Kensington Mortgages made what could have been a stressful experience feel smooth, straightforward, and hassle-free from start to finish. I would happily recommend them.
July 8, 2026
Reply from Kensington Mortgages
Hi Neil, thank you for sharing such thoughtful feedback. We’re delighted that the product suited your needs and that everyone involved helped make the journey to completion feel straightforward. We really appreciate your recommendation and wish you all the best in your new home. Kensington.
Fast efficient service and good…
Fast efficient service and good communication throughout
July 2, 2026
Reply from Kensington Mortgages
Hi Melanie, it’s great to hear that you were kept informed and everything went smoothly. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Jennifer, we’re pleased that our criteria helped meet your client’s needs. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
Very satisfied.
July 2, 2026
Reply from Kensington Mortgages
Hi James, we’re delighted that you were happy with the service you received. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Tejinder, it’s great to hear that you had a positive experience with our team. Thank you for taking the time to share your kind comments, Kensington.
Great mortgage lender and would…
Great mortgage lender and would recommend them to others.
Competitive rates in the market and efficient fast service.
July 5, 2026
Reply from Kensington Mortgages
Hi Rajinder, thanks you so much for your recommendation; it's great to hear that our product offering and speed of service met your needs. Thank you, Kensington.
10/10
Honestly, everything was just a breeze!! We struggled to get a mortgage offer the year prior due to a bad credit rating and Kensington came to the rescue. Everything was super simple and the whole process was really quick! Would definitely be interested in another deal with you when our fixed term ends. Absolutely wonderful all round.
July 4, 2026
Reply from Kensington Mortgages
Hi Kieran, we’re so pleased we could help make your home purchase possible. It’s wonderful to know that you’d consider staying with us when your current deal ends.
Thank you, Kensington.
Reply from Kensington Mortgages
Hi Peter, we’re pleased that updating your mortgage was easy and straightforward. Thank you, Kensington.
Amazing service from kessington fast…
Amazing service from kessington fast service very professional
July 1, 2026
Reply from Kensington Mortgages
Hi Andrew, we’re delighted that everything was handled quickly and professionally. Thank you for your kind feedback, Kensington.
Reply from Kensington Mortgages
Hi Racquel, it’s great to hear that you had a good experience with us. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Tomasz, we’re pleased that you received a prompt decision and had a good experience. Thank you, Kensington.
Very helpful and efficient
Very helpful and efficient, highly recommend Kensington Mortgages
July 3, 2026
Reply from Kensington Mortgages
Hi Keri, thank you for recommending us. We’re delighted that you had a positive experience, Kensington.
Efficient customer service
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly. No problems with the application. I can highly recommend Kensington.
July 4, 2026
Reply from Kensington Mortgages
Hi Asha, we’re delighted that our team gave you clear, courteous support and that your remortgage went well. Thank you so much for recommending Kensington.
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