Kensington  Reviews 2,359

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and professionalism, highlighting their positive impact on the overall travel experience. People frequently commend the well-planned holidays, noting that the itineraries are tailored to individual preferences and include exceptional activities and tours. The service is often described as outstanding, with many appreciating the seamless organization and attention to detail that makes trips stress-free and enjoyable. Reviewers also love the carefully selected locations and accommodations, which are often described as gems with great views and convenient access. The user experience is consistently rated as excellent, with many customers expressing satisfaction with the smooth execution of their trips and the creation of lasting memories. However, some customers reported issues with transportation, such as unpunctual drivers or difficulties with airport transfers. A few people also mentioned dissatisfaction with certain tours or hotel selections, citing noise or views of dilapidated surroundings. There were also isolated instances of guides being perceived as rude or inattentive.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Holidays

Clients share positive opinions on holidays, often describing their trips as easy, smooth, and superb.... See more

Service

Customers consistently note positive experiences with service, praising the seamless planning and execution... See more

Location

Consumers find location to be positive, with many appreciating the central placement of accommodations,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the overall experience easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kensington Tours Hotels: We loved all of the hotels! They were conveniently located, safe, clean, and modern. All had fabulous breakfasts, which made it enjoyable and easy to be ready for eac... See more

Company replied

Rated 5 out of 5 stars

The guides we had in Bali and Singapore were absolutely wonderful. Their depth of knowledge and willingness to share deeper insights and take us to less traveled tourist areas, greatly increased th... See more

Company replied

Rated 5 out of 5 stars

Kensington is the very best travel company we have ever used. They flawlessly planned our recent trip to Southeast Asia. From our travel planner to the local guides, drivers, hotels and all the marv... See more

Company replied

Rated 5 out of 5 stars

Kensington Tours provided a memorable 10-day adventure to Bali for me and my 38-year old daughter. Our trip planner worked closely with me to accommodate our wishes in terms of sightseeing, hotels and... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Kensington is an award-winning tour operator offering tailor-made, privately guide tours to the world's most extraordinary destinations. Every itinerary is curated by a destination specialist to fit your unique travel style. In addition, Kensington offers cruise, villa and yacht-based travel experiences perfectly designed for you - and complete with the peace of mind that comes with 24/7 support worldwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Expertise Extraordaire

Kensington is fantastic! On my recent private tour of India, Nepal and Bhutan I enjoyed extraordinary service everywhere I went. I don’t know how the company does it but all the details and logistics are handled expertly.

April 29, 2026
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Reply from Kensington

Hello Beverly,

We’re so glad to hear your journey through India, Nepal, and Bhutan was such a fantastic experience. It’s wonderful that everything felt seamless and expertly handled throughout your travels. Thank you for your kind words, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

What can I say, except Perfect!

What can I say, everything was over the top perfect. The guides were great, the hotels were great, everyone was where they were supposed to be when they were supposed to be there. They hand held us through airport and train check-in and escorted us right up to security. On the other end, the next guide was waiting and ready to take us on to the next adventure.

May 4, 2026
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Reply from Kensington

Hello Thomas,

This is so wonderful to hear. We’re delighted everything felt seamless and perfectly coordinated from start to finish. Knowing you could simply relax and enjoy each moment of the journey is exactly the experience we hope to create.

Thank you for your kind words and for trusting Kensington with your travels.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

A remarkable experience!

Everything- the roads, the people, the places, the food. What made this trip exceptional was the knowledge shared by our wonderful tour guide, Mohammed and the terrific driver, Omar. We learned so much and they were a source of fun and warmth and generosity!

April 26, 2026
Unprompted review
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Reply from Kensington

Hello Pamela,

What a wonderful experience this sounds like. We’re so glad Mohammed and Omar helped make your journey so memorable through their knowledge, warmth, and care.

It’s wonderful to hear how much you enjoyed the people, places, and culture along the way. Thank you for sharing your experience with us.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Great service

We didn’t have to worry about getting to and from places. Our guides were all fantastic. We didn’t have to worry about buying tickets to places or trains. Our hotels were beautiful. Overall it was a great experience. I will use them again.

May 2, 2026
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Reply from Kensington

Hello Susan,

We’re so glad to hear your trip felt seamless and stress free from start to finish. It’s wonderful that the guides, hotels, and overall planning helped make the experience so enjoyable.

Thank you for your trust, we look forward to planning your next adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Kensington provides tailored and intimate experiences for travelers.

I was impressed with the expertise of the Destination Expert. She was knowledgeable and thorough. She accommodated all my preferences and requests, and she was a joy to work with.

The three Guides and Drivers also had considerable knowledge of their locations and were very professional. They each were very pleasant and personable!

I appreciated immensely the opportunities to eat at the restaurants that provided local foods prepared by local people. I was also very grateful to be able to add on activities! The trip was an experience of a lifetime that I will never forget.

May 8, 2026
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Reply from Kensington

Hello Barb,

We’re so happy to hear your journey felt so personalized and meaningful. It’s wonderful that your Destination Expert, guides, and drivers helped create such a memorable experience while bringing each destination to life through local culture and cuisine.

We’re especially glad you were able to customize the trip in a way that made it truly your own. Thank you for sharing such kind words.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

China Trip, Top Bucket List by Kensington Tours!

This trip to China was a long time dream come true for me. Kensington did an outstanding job of putting the trip together and taking care of every detail prior to us even arriving. Then once we arrived, everything was set and we were able to just enjoy the vacation. The fact that it was a private tour with just my 7 family members and we had an English speaking guide and a driver every where we went, made it one of the best trips we have ever been on. Highly, highly recommended.

April 13, 2026
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Reply from Kensington

Hello Marilyn,

What a special journey this must have been for you and your family. We’re so glad your long awaited trip to China lived up to expectations and that everything felt seamless from arrival to departure.

It’s wonderful to hear the private touring experience made the trip even more memorable. Thank you for your recommendation and for trusting Kensington with such an important adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Working with Kensington Tours for our Egypt trip

Working with Kensington Tours for our Egypt trip was a wonderful experience. Moe Sami was professional, responsive , and incredibly helpful throughout the planning process.He made everything smooth and stress-free, paid attention to details, and helped create a memorable itinerary for us.We truly appreciated his patience and excellent customer service.Thank you for helping us plan such a special trip.

April 5, 2026
Unprompted review
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Reply from Kensington

Hello Bhakti,

We’re so glad to hear your Egypt planning experience was smooth and stress free. Moe will be thrilled to know his support, attention to detail, and care helped make the journey so special for you.

Thank you for trusting Kensington with your trip.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

The planning

The planning, the guides, the fantastic hotels! Everything was perfect

May 8, 2026
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Reply from Kensington

Hello Amelialee,

We’re so happy to hear everything felt perfect from the planning to the guides and hotel experiences.

Thank you for your kind words, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

This trip could hardly have been…

This trip could hardly have been better,well arranged by the Kensington representative. The guides were outstanding, particularly two, who went far above and beyond what I could reasonably expect. The hotels were appropriately four-star. The only trips on the trips were self-inflicted. I can't give Kensington credit for the Scottish weather, which was sunny and temperate with the exception of part of a day.

April 21, 2026
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Reply from Kensington

Hello David,

We’re so pleased to hear your trip was such a success and that the guides made such a lasting impression. It’s wonderful that everything came together so smoothly and that even the Scottish weather cooperated for most of the journey.

Thank you for sharing your experience.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

The trip experience was very good and enjoyable…

The trip experience was very good and enjoyable. All the guides and driver's met me on time without any hassles. The guides were very knowledgeable and polite and easy to understand. All round a very well executed trip.

April 30, 2026
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Reply from Kensington

Hello Stephen,

We’re so glad to hear your trip was enjoyable and smoothly executed from start to finish. It’s wonderful that the guides and drivers made the experience seamless and comfortable throughout.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Very Nice

Kensington always provides us with the best accommodations and experiences the locations have to offer and are super flexible in providing just what we are seeking.

December 30, 2025
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Reply from Kensington

Hello Kenneth,

We’re so glad to hear you continue to enjoy the accommodations and experiences Kensington provides. It’s wonderful that the flexibility and personalized approach have helped create trips that match exactly what you’re looking for.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

My clients said this trip exceeded all…Expectations

My clients said this trip exceeded all their expectations. Their private guides were outstanding, hotels were outstanding, service over the top. This trip will be remembered for a long time. Sepi was so easy to work with. Responded to my requests quickly. I would highly recommend Kensington Tours for clients that expect perfection, they definitely got it on this trip.

April 28, 2026
Unprompted review
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Reply from Kensington

Hello Barbara,

This is so wonderful to hear. We’re thrilled your clients had such a memorable experience and that every detail exceeded expectations. Sepi will be so happy to know her responsiveness and support made the planning process seamless for you as well.

Thank you for your trust and recommendation.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Our travel consultant Helen was…

Our travel consultant Helen was fantastic. She planned our trip to Greece & it was incredible, from the guided tours to the hotel selections. All top notch!
I highly recommend Kensington for your travel plans.

May 6, 2026
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Reply from Kensington

Hello Elizabeth,

We’re so glad to hear your Greece trip was such an incredible experience. Helen will be thrilled to know her planning, hotel selections, and guided tours helped make the journey so memorable.

Thank you for your recommendation, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Ugandan trip of a lifetime

Aboud worked with us to plan a bucket list trip that combined Uganda, to trek the mountain gorillas, and the Arabian Peninsula, to explore Oman and the UAE. He is extremely knowledgeable about these regions and listened carefully to and prioritized our interests. In planning the itinerary he was flexible and willing to make changes when we needed to change our departure date. Aboud's on the groud information fully prepared us for three days of mountain gorilla and chimpanzee trekking. Unfortunately our Arabian Peninsula portion of the trip needed to be cancelled at the last minute due to unforseen events and the 24/7 Kensington team guided us in revising our travel plans.
Smith was our driver/guide on the ground in Uganda. He is a delightful and entertaining travel companion. He "made things happen" as needed and is very knowledgeable about Ugandan culture, people, wildlife and terraine. Our travels with him exceeded our expectations.

February 19, 2026
Unprompted review
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Reply from Kensington

Hello Beth,

What an incredible journey this sounds like. We’re so glad Aboud was able to help bring such a meaningful bucket list trip to life and support you through the unexpected changes along the way.

It’s wonderful to hear Smith made such a strong impression and helped make your Uganda experience even more memorable. Thank you for trusting Kensington with such a special adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

The accommodations were first class and…

The accommodations were first class and the guides were beyond expectations.

April 29, 2026
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Reply from Kensington

Hello Stephen,

We’re so pleased to hear the accommodations and guides exceeded your expectations. Creating exceptional experiences is what we strive for, and we’re glad your trip reflected that.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Our vacation planner Sunita Singh

Our vacation planner Sunita Singh, all the guides and drivers and Vietnam in general.

May 6, 2026
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Reply from Kensington

Hello Randi,

We’re so glad to hear your Destination Expert Sunita, your guides, and drivers all helped make your Vietnam experience such a positive one. It’s wonderful that the destination left such a great impression on you as well.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Trip to the UK

Thomas helped us plan our trip. Extremely attentive, thoughtful, and helpful in planning our itinerary. Always readily available for any new thoughts or modifications in our travel plans. When we travelled there were no surprises. The accommodations, guides, and day trips were all wonderful and as advertised.

April 10, 2026
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Reply from Kensington

Hello Lorenzo,

We’re so glad to hear your UK trip went so smoothly and that Thomas made the planning process feel easy and collaborative. It’s wonderful that everything met your expectations and came together just as planned.

Thank you for your kind words, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Kensington - New Zealand

Kensington created a personalized experience based on the different activities we wanted to do in New Zealand. This was a mommy daughter trip and I wanted to make it special. The booking process was easy to do and had many chances to change the itinerary to add excursions. Our accommodations were 1st class as well as the companies they used for their tours. With the private tours, you get the chance for the guides to go deeper than just the rehearsed information. The country is beautiful and our trip was well rounded in seeing all the different locations of wineries, mountains and lakes. The fact that we did not have 1 problem arise was amazing. I will absolutely be using Kensington again.

April 11, 2026
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Reply from Kensington

Hello Cindy,

What a special trip this must have been for you and your daughter. We’re so glad your New Zealand journey felt personalized, seamless, and memorable from start to finish.

It’s wonderful to hear the accommodations, private tours, and experiences across the country all came together so perfectly. Thank you for trusting Kensington with such an important trip.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Lovely trip

Lovely trip, nice accommodations, excellent breakfasts. Very pleased with the itinerary

May 4, 2026
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Reply from Kensington

Hello Deborah,

We’re so glad to hear you enjoyed the trip and were pleased with the accommodations and itinerary. It’s wonderful that everything came together so nicely for you.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Highly Recommend!

We had an incredible experience booking our London and Paris getaway through Kensington Tours. Everything was seamless, thoughtfully planned, and completely stress-free.

What really stood out was the attention to detail, they went above and beyond to make our trip special. Coming back to our hotel room to find champagne and chocolates waiting for us on our anniversary was such a thoughtful touch.

A special shoutout to Hugo, our Destination Expert, who made sure every part of our trip was perfectly executed. Thank you!!

April 30, 2026
Unprompted review
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Reply from Kensington

Hello Shannon,

We’re so happy to hear your London and Paris getaway was such a memorable experience. It’s wonderful that everything felt seamless and thoughtfully planned, and that the anniversary surprise made the trip even more special.

Hugo will be delighted to know his care and attention helped make your journey unforgettable.

Thank you,
The Team at Kensington Tours

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