Kent Hire Reviews 

716
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and always easy to deal with throughout the entire equipment booking and hiring process. Consumers also deeply appreciate the highly competitive pricing, well-maintained machinery, friendly customer service, and reliable delivery options that consistently arrive right on schedule. However, some people mentioned occasional issues with significant delivery delays, poor communication, and unexpected operational problems involving the machinery. A few reviewers additionally noted frustrating difficulties regarding missing replacement parts or delayed arrivals when trying to complete their heavily scheduled daily tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a seamless and stress-free... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpful and friendly approach... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and ahead-of-time... See more

Price

Clients share positive opinions on price, highlighting that the company offers great rates, competitive... See more

Product

Customers report overall satisfaction and positive experiences with product quality and performance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Kent hire alot over the last few times Hiring all manor of equipment Petrol saws Stump grinders Dumpers Digger attachments to fit my machine And larger diggers when requir... See more

Rated 5 out of 5 stars

Great service and customer communication. Hired a crusher booked on a Thursday for following day delivery. Crushed loads of hardcore into type 1 much cheaper than paying for a skip and then buying t... See more

Rated 5 out of 5 stars

Hired some plant from these guys for an ongoing project, communication was great, enquired in the morning, was delivered by lunchtime. Needed an attachment to go with the digger as we had hit a... See more

Rated 5 out of 5 stars

Absolutely brilliant service!! Really cannot rate this company highly enough. The post driver we hired was of excellent quality. We have hired from other companies in the past and had issues! All of K... See more


Company details

  1. Plant and Machinery Hire
  2. Tool Rental Service

Written by the company

Hire Mini Digger, Dumpers, Access Equipment and all Small Tools at the Very Best Prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

716 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(716)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kent Hire was extremely helpful

Kent Hire was extremely helpful. I hired a concrete crusher and after it was delivered, I had a query but they had provided a phone number to call if I needed more information.
The equipment was in good working order and I felt I got value for money.

September 26, 2025
Rated 5 out of 5 stars

Kent Hire are brilliant

The team at Kent Hire are brilliant! Super helpful, especially when you need it most. Never had any issues with hires or machinery.
They are my go to for any hire!
Highly recommended!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used Kent hire alot over the last few times

Hiring all manor of equipment
Petrol saws
Stump grinders
Dumpers
Digger attachments to fit my machine
And larger diggers when required

They have also given me an excellent service, and always has everything ready for me when I arrive to collect and when things need to be delivered it's always prompt.

I honestly can't rate them high enough and would recommend them to anyone

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. We needed a forced action mixer. Price was good and included delivery and pick up. Would recommend Kent Hire and will definitely use them again.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Amazing Service received from Kent hire machine arrived on time and great information prior to arrival - equipment hired I was fairly new and in great condition
Will definitely use them again 👌

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Hire Service – Always My First Choice

I’ve used Kent Hire several times now and they’ve always been reliable and easy to deal with. I’ve hired diggers on 6 separate occasions (3 recent and 3 previously) and each time the machines have been well maintained, ready to go, and did the job without issue.

More recently I’ve also hired their material lifters twice and again, the process was smooth with no problems. Delivery and collection have been straightforward, the equipment is solid, and the hire rates are fair for the service provided.

It’s clear they look after their kit properly and value repeat customers – I wouldn’t keep going back otherwise. I’ll continue to use Kent Hire for future jobs and would recommend them to anyone needing plant or lifting gear in the area.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Competitive price but not the best service...

Edit upon reply: there was no traffic, you just didn’t have it in your diary to deliver it. I was told on the phone that it was at Darnley Road and you had it within the hour following that. What’s the point of asking for a delivery time if you can’t fulfil it? And then placing the responsibility on the customer? If we’re making suggestions, maybe work on your accountability and customer service.

Whilst they've got some competitive pricing, I'm a little disappointed that they delivered our items 3.5 hours after the agreed time. It was only once I called three times to chase them that they started to get on the case. Not sure the collection/delivery charge of £30 is worth it, and if you have the appropriate-sized vehicle to collect, I'd recommend collecting if you can.

September 30, 2025
Unprompted review
Kent Hire logo

Reply from Kent Hire

Hi Ben, 98.3% of our deliveries are either on time or earlier (please see our reviews). Obviously we can not control the traffic which was particularly bad on you day of delivery. If your job is extremely time critical, we would always suggest taking delivery a day before. Best regards, Matt.

Rated 1 out of 5 stars

Hired a wood splitter from Kent Hire…

Hired a wood splitter from Kent Hire for 48 hours, drop off 10.00am & collect the following evening at 17:30pm . Paid an extra £20 for a full tank of fuel . Around 10:30am on delivery day I received a phone call from Matt at Kent Hire stating that they we running a bit late . Eventually the wood splitter arrived at 13:45pm . I had to ask the driver how to operate it as he was in a hurry . Soon after I checked the fuel tank . To my dismay it hardly had any fuel in it . I contacted Kent Hire and Matt replied that it was not possible as he had filled it up . I assured him that it was practically empty and I would expect a refund of £20 as I now had to go any buy a Jerry can to put some fuel in the machine . I managed to Finish using the wood splitter by 17:30pm the following evening by working late into the evening to catch up after being delivered nearly four hours late . I phoned Kent Hire to advise them it was ready for collection and again to ask for a £20 refund . The wood splitter was not collected for TWO weeks ! Once collected I again phoned Kent Hire and spoke to Matt who for the THIRD time fobbed me off saying he would refund £20 . I have NEVER received a refund !
I would avoid KENT HIRE LTD at all costs . From late delivery and collection , to charging extra for fuel that is not put into the machines . Extremely poor customer service ! Untrustworthy company and employees!

July 30, 2025
Unprompted review
Kent Hire logo

Reply from Kent Hire

Hi, surprised to see this review come through some 10 weeks after the hire! When I collected the log splitter you was very happy and did not mention any of this? Feel free to call me to discuss, regards Matt.

Rated 5 out of 5 stars

Five star

Easy website , great price , no added extras , friendly service , easy collection .
Would use again.

September 12, 2025
Rated 5 out of 5 stars

Pete and the team was super…

Pete and the team was super communicative and very flexible in regards to hiring a forced action mixer. I will definitely recommend them and book again in the future if needed.

August 21, 2025

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