Kent removals LTD Reviews 

28
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Kent picked up my goods from Perth, Australia in April. I was concerned about the way items were just stuffed in boxes, but was assured that 'proper packing' occurred at the warehouse. I chose Kent be... See more

Rated 1 out of 5 stars

If I could give no stars I would. Very poor packing, very poor contents listing for international move. Delivery transferred to White and Co for delivery. Cost to deliver charged as much as already p... See more

Rated 1 out of 5 stars

Definitely I will not recommend this company. They are very quick in replying and answering questions till you pay them, as soon as a problem happens, they will totally ignore you. I have used th... See more

Rated 5 out of 5 stars

Everything was perfect, from the initial contact right up to receiving photos of the furniture etc installed in the new flat 500 miles away. Pre remove contact was very understanding of our needs and... See more

Company details

  1. Moving Company

Written by the company

We are a small transport and removals business with extensive experience with long route transportation and short route multi-drop deliveries. We also carry out office and house moves, specialist antique and fragile items and freight haulage. We aim to provide affordable prices for excellent service. We believe in the good old "customer is king" ethos and we apply it to how we operate. We aim to deliver an above board service, with fast and efficient deliveries across the South East and Mainland UK.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

28 reviews

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2.3

All reviews

(28)

1 review in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

I had 1week to arrange a move, Tony at Kent Removals couldn't have been more helpful. The quote was good, communications were excellent, including the day before the move and on the day from the driver himself. Tony was helpful, professional and friendly, I would definitely recommend and use them again, many thanks

August 27, 2021
Unprompted review
Rated 5 out of 5 stars

Professional, Helpful, Happy Movers!

Kent Removals were very professional and got the job done! At every turn, they were extremely helpful and the whole team had positive attitudes! We were very happy with the 5 bedroom house move they carried out for us and would employ them to help us with future house moves. Thank you so much Kent Removals!

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

I called Tony 2 days before moving home…

I called Tony 2 days before moving home as my existing removal company cancelled on us. Tony was extremely understanding and helpful and arranged a fantastic / professional service at the drop of a hat. Cannot recommend this company enough. Thanks team.

August 25, 2021
Unprompted review
Rated 5 out of 5 stars

Moving Across London

Tony coordinated my move across London. He was extremely courteous and accommodating. The price agreed upon was entirely reasonable. Two people arrived for my move promptly, they worked quickly, efficiently and safely to disassemble and reassemble my furniture and nothing was damaged. Overall, excellent work. 10/10 would use again.

August 25, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant, reliable and courteous service at a good price

We contacted Kent Removals with a very last-minute and urgent removal request. It was an absolute pleasure to speak with Tony who was extremely friendly and in no time managed to find a solution to our problem.

Literally 3 hours later, a removal van turned up! Amazing service, very good value and most importantly, trustworthy.

Special mention also to the driver Ivan who was brilliant, courteous and efficient. I will certainly use Kent Removals again.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Thumbs up!!

Kent removal is a one of a kind Moving Company that cares about their customers and take pride in their work. Dennis is not only professional but also very friendly and responsive. Easy to deal with and excellent customer service. Recommended to all.

June 8, 2021
Unprompted review
Rated 1 out of 5 stars

Charged £600 more than quoted

After reading positive reviews, I decided to get in touch with Kent Removals. they were quick to initially respond and seemed professional. They set up a Zoom meeting so they could look at my items in order to be able to provide an “accurate“ quote.

On the day of my move, I was charged £600 more than what I was quoted (this is 177% of what I was quoted). This is despite the fact that they had seen ALL my items.

Subsequent attempts to resolve the issue was unsuccessful. The person who had done the survey admitted that I had shown all the items that needed to be moved and said although it was his fault, “the manager was not budging” with no further explanation.

At this point, I looked at complaining to the Removals Ombudsman which regulates removal companies but realised that I can’t take my case to removal ombudsman because this company is not a member of them.

Having seen all the items which needed to be moved before being quoted and being charged 177% on the day of the move, this company at its best is incompetent or at worst they quote less than what the job is worth but on the day charge a lot more, either way I would never consider this company in future and wouldn’t recommend them at all. Please don’t be fooled by what you are quoted as this won’t be what you will be paying.

June 1, 2021
Unprompted review
Kent removals LTD logo

Reply from Kent removals LTD

Hi Ali

Thank you for your review , we are really sorry to see that you wasnt happy with our services
When we qoute we offer 2 options
1. £650 ex Vat for 8h 1 Low Loader & 2 man team
2. £1300 ex Vat for 8h 2 Low loaders & 4 man

You choosed the 1st option and you was aware that the qoute is for 8h and everything over 8 hours will have an extracharge
You paid a total price of £1145 ex vat this is with around 70% more then the option you choose it not with 177% how you advice
Extracharge was also come from packing materials we used 45 large box, 3 wardrobe box , 1 roll of bublle and 6 tapes , this was included in the total amount of £1145 and you was aware that packing materials will cost extra in the email which you received it : large box £3 , Wardrobe Box £15 , Roll of bubble £25 , tape £1 each
The total cost of packing materials was £206
Im happy to offer you a full Refund if you can provide an estimate from any other REMOVAL COMPANY less then what we offered us
2 bed flat from 3rd floor without a lift Enfield
2 Bedroom house in London
2 Trips with luton van
Full packing services
Full Dismantling & Assembly services

Total Price for our Services was £939 Vat exluded
£206 Packing materials VAT excluded

If you choose the second option then you didnt have any extra charges for labour

Best Regards
Kent Removals

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