Kenwood Travel Reviews 

10,033
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 998 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when planning custom trips and finding ideal hotels. Consumers often mention that the overall service is remarkably efficient and that dedicated travel agents consistently go above and beyond to secure the best possible prices. People deeply appreciate the personal touch provided throughout the entire journey, making the planning stage completely stress-free and straightforward for everyone involved. Some reviewers were not happy with occasional communication gaps, experiencing unexpected price increases or a lack of clarity regarding extra fees and cancellation terms.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and professional staff who make... See more

Holidays

People report positive experiences with holidays, noting that the booking process is easy and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how straightforward and... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting friendly interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more

Rated 5 out of 5 stars

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was... See more

Rated 5 out of 5 stars

As always Stavi has worked her magic to get our holiday for 2027 sorted for us.. After all the hassles having to change our holidays for 2026 because of the UAE issues, she has always been prompt in... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Group Accommodation
  5. Holiday Accommodation Service
  6. Tour Operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,033)

912 reviews in the last 12 months

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Rated 5 out of 5 stars

Wealth of experience in the travel industry

Georgi obviously has a wealth of experience in the travel industry and listened to what we wanted from the holiday and made his recommendations within our budget. We were happy to book the resort based on his advice and are really looking forward to our holiday.

August 21, 2026
Rated 5 out of 5 stars

A really personal service

I’ve just booked my 2027 holiday to Mauritius with Kenwood Travel, and I have to say what a pleasure it was dealing with Lai Yap.

Lai was so friendly, chatty and genuinely interested in what I wanted from my holiday. She asked about my interests, took into account that I’m travelling solo and, importantly, that I’m a bit of a fidget and don’t want to spend two weeks simply sitting on a beach!

She really listened to what I wanted rather than just booking me into a resort and sending me on my way — or, even worse, somewhere full of honeymooners when I’m travelling on my own!

She also reminded me about things such as transfers and thought about the little details that I might otherwise have overlooked. It genuinely felt like she was finding the right holiday for me, rather than just selling me a holiday.

I’m now very excited about Mauritius in May 2027, and I’d like to say a big thank you to Lai for making the whole booking experience so enjoyable.

If you’re looking for someone who is friendly, knowledgeable and actually takes the time to listen to what you want, I’d definitely recommend Lai and Kenwood Travel. 🌴☀️🍹

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

We dealt with Tina for our hotel…

We dealt with Tina for our hotel booking in dubai. She is Middle East specialist, very knowledgeable and efficient - we are travelling in a couple of months time but so far very happy with the service and will use again.

August 12, 2026

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