Kenwood Travel Reviews 

10,033
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 998 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when planning custom trips and finding ideal hotels. Consumers often mention that the overall service is remarkably efficient and that dedicated travel agents consistently go above and beyond to secure the best possible prices. People deeply appreciate the personal touch provided throughout the entire journey, making the planning stage completely stress-free and straightforward for everyone involved. Some reviewers were not happy with occasional communication gaps, experiencing unexpected price increases or a lack of clarity regarding extra fees and cancellation terms.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and professional staff who make... See more

Holidays

People report positive experiences with holidays, noting that the booking process is easy and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how straightforward and... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting friendly interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more

Rated 5 out of 5 stars

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was... See more

Rated 5 out of 5 stars

As always Stavi has worked her magic to get our holiday for 2027 sorted for us.. After all the hassles having to change our holidays for 2026 because of the UAE issues, she has always been prompt in... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Group Accommodation
  5. Holiday Accommodation Service
  6. Tour Operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,033)

912 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

compensation for delays caused by hotel

Due to delays in the hotel responding to me by the time I sent to confirm the booking the price had increased significantly. The Kenwood agent pursued this and managed to secure a part reduction in the final price.

August 17, 2026
Rated 5 out of 5 stars

Great service

Great service from Stevi, who helped us with travel dates, flight times and accommodation at our chosen island in Maldives. Thank you 👍

August 17, 2026
Rated 5 out of 5 stars

Outstanding Service.

Stephanie provided an outstanding service from start to finish, booking our Malaysia holiday exactly to the details we requested. She listened carefully to what we wanted, tailored every aspect of the trip perfectly, and made the whole process smooth and stress-free. Her attention to detail, professionalism, and excellent customer care exceeded our expectations. We couldn't be happier with the holiday she arranged and would highly recommend Stephanie to anyone looking for a personalised and seamless travel booking experience.

August 14, 2026
Rated 5 out of 5 stars

Excellent professional service

Our travel adviser Stavi was excellent, very helpful and efficient. I appreciated her suggestions about the hotel, rooms etc and we are really looking forward to what promises to be a very special family holiday for us all.

August 3, 2026
Rated 5 out of 5 stars

Excellent service

Always listen to what you want, give an honest opinion usually first hand experiences passed on. Always manage to get a great price too. Thanks Aaron

August 12, 2026
Rated 5 out of 5 stars

This is this second time using Kenwood…

This is this second time using Kenwood travel and they are amazing, nothing is to much trouble and they will design a holiday on what you want, no extra sales pitch just honest friendly advise. If your thinking of California ask for Zeb, what a guy, totally professional and a pleasure to talk with

August 11, 2026
Rated 5 out of 5 stars

Great Service

Pam has been booking my Orlando holidays for the last few years and she is efficient, friendly and extremely helpful. I would not use anyone else for Floriday holidays. Thank you Pam and all the team at Kenwood Travel

August 10, 2026
Rated 5 out of 5 stars

Another excellent experience with Kenwood Travel

Always excellent service from the colleagues, we only ever use Kenwood travel because of this. The hotel we were looking for was not one that was on their website but Stavi went out of her way to find it and get us the best possible price, one happy customer 😃

August 10, 2026

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