Never got what I ordered complete ripoff
March 5, 2024
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Keptsake Personalized Gifts with products about home decor : ornament and Apparel & Accessories : AOP 3D Shirt, AOP Polo Shirt, AOP Zipper Hoodie.
Contact info
4400 E Cedar Ave, 80246, Denver, United States
- 719-717-3477
- support@keptsake.com
- keptsake.com
It was supposed to ship in 5 business…
It was supposed to ship in 5 business days! It’s been way tooooo long! False advertising! It was a gift! I’m not a happy customer!
February 21, 2024
I haven't gotten my package yet
January 19, 2024
Reply from Keptsake
Don't worry ! Please follow your order at : https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9214490349451104042523
Unresponsive Vendor
Sadly after several requests for replacement or refund of an order I never received there has been no response from this company. I was hoping that they would follow through as they promised but nothing. Very disappointed and they kept my money .
My order number was 1057
January 21, 2024
Unprompted review
Reply from Keptsake
We not found your order . Please provide your number, we will check it
I kept the optional name section blank
I kept the optional name section blank and the name Hunter was on the product when it arrived. I didn’t want it to have a name just the Semi tractor and flatbed. The name option said it was optional so I thought it was going to come blank. I was wrong. The product it self is fantastic and well made but having the name Hunter on the front ruined the gift.
December 25, 2023
Reply from Keptsake
We very sorry about that
Customer satisfaction matters. Someone from the company asked me for a…
Someone from the company asked me for a review and I indicated I had not received the items I had ordered.
I provided the order number and within a few days the item was delivered to my mailbox.
That is very good customer service. I appreciated that it mattered as to whether I had received my order.
December 15, 2023
Reply from Keptsake
Thank ! Order #1038 delivered !
Ornament fine
Ornament fine
Ordered on 12-8 and told 6-12 days shipping. It came on day 16.
Packaging was difficult to remove and the ribbon and other hanging items were not useful
December 15, 2023
Reply from Keptsake
We apologize for the poor experience
Never received tracking number was…
Never received tracking number was wrong number this was to be a Christmas gift
Order number 1030
December 7, 2023
Reply from Keptsake
Please provide your number . We will check it
Reply from Keptsake
Yes . Colors and sizes may vary from those on the website
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.