I have been using the X08 wheelchair for about a month now and am totally satisfied. Ordering and shipping wss easy. The only issue was the second battery, which I had ordered, was not included in my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I need a replacement mounting bracket. Instead they sent me the whole front wheel assembly without the mounting bracket and the assembly they sent me the chard me $99 for it and It they forever to s... See more
My experience with Kerdom has left me with serious concerns about the company's reliability and customer service. Kerdom agreed in writing to provide a $150 refund. I accepted the agreement an... See more
ME HAN TIMADO. En diciembre 2024 compré una silla. No me ha llegado y hoy (21/02/25) me responden: Your message is received. Kerdom service team is out of office today. We will answer your inquiry... See more
Company replied
Company details
- Mobility Equipment Supplier
- Hospital Equipment and Supplies Store
- Medical Equipment Supplier
- Wheelchair Store
Written by the company
The Kerdom Mobility Difference. Kerdom Mobility was built on a straightforward promise: to deliver affordable, high-quality electric wheelchairs for hardworking Americans. By reducing unnecessary overhead and streamlining our operations, we pass real savings directly to our customers. We proudly stand behind every wheelchair we sell with responsive phone support, a nationwide network of 450+ service technicians, and a comprehensive 5-year warranty.
Contact info
1000 HOBIE LN, SAN JOSE California, 95127, SAN JOSE, United States
- +1(775)572-5299
- support@kerdom.com
- kerdom.com
Breach of guidelines
No order, no invoice, no communication
The business is unable to communicate clearly, it doesn't understand the basics of VAT, it looks like communicating with AI. I did not receive a receipt or invoice at all for the first order, and I after a did not receive the any info about second order at all, support stopped responding.
Will wait a few more days and request a chargeback from the payment provider.
Beware of them.
September 14, 2023
Unprompted review
Company recommended
I recommend the company as they are reliable. The customer service responds quickly and in case of any problem they look for a solution. In my case, I bought the office chair 9070F.
September 12, 2023
Unprompted review
Nice customer service
They are very transparent with the customers and make ewverything clear in case of delay or any problem with the order. That is something that puts my mind at ease
September 5, 2023
Unprompted review
The best company for buy a new chair…
The best company for buy a new chair they are really good and they give you their hole atention. I recomend it
September 2, 2023
Unprompted review
Chair out of order and they didn't REFUND!
I bought a chair on 07/29 and only later on 08/07 (when I decided to send an email asking about my purchase, as they didn't tell me anything else about shipping) did I get a response that the chair in question was OUT OF ORDER in Europe.
I already made the refund request since that day and until now (20 days) I haven't seen my money back.
BE CAREFUL doing business with this company, I DO NOT recommend it at all. I spent 200 euros on this joke.
August 18, 2023
Unprompted review
ATTENTION
I have been waiting for an answer for 2 months. The company does not give me an invoice. The delivery has taken over 1 month, unbelievably bad customer service.
July 17, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.