Kershkicks Reviews 

I ordered a pair of trainers a few weeks ago- trainers arrived in good time but unfortunately were too small for my partner. We filled out the exchange request, paid DPD to deliver back to Kershkicks with proof of delivery only for this company to ignore all emails about my order. I have never spent a lot of money on myself and to me £250 is a a lot for trainers, therefore having no contact for 1 whole week with no contact number for the company only a email address which they have ignored all of my messages. On their portal it says the shoes haven’t even been inspected! Absolutely appalling.

16/08/2025- Their reply is absolute nonsense as I can see other people have had same problem. We also messaged their social media’s which were ignored (Facebook and my partner messaged them on Instagram) sooo are they fake pages also??

The customer service from the staff is great they are very helpful and nice people I was back in the shop today and bought the corteiz honey blacks and they were helpful with finding my size and helpful with finding where to get other trainers aswell definitely recommend paying the store a visit great range of trainers and clothes.
Will be back soon.

Amazing range of stock, great price, and the staff couldn’t be nicer!!! Will 100% be back.

Well done to the guys in
Glasgow. Friendly, patient, knowledgeable about all aspects of the merchandise. We learnt from them. Trainers ordered shipped amd arrived before we flew home

Callum was really great today. Made us feel very welcome and also bought a Labubu thanks to his insight. Will be back again !

Brought an Andy Warhol Bearbrick cheaper than everyone else 100% genuine delivery was quick will be ordering more very soon thanks guys

Come on time and was true to size would definitely buy again from them

Total sham of a company. Ordered a pair of Nike 95's in turquoise for £225. It stated quite clearly on the order page that delivery is next working day for £5 which I was happy with as they were for my son starting back to school the next week. Then after they took my money, I got a confirmation email saying delivery is 3 - 5 working days, not I what I believed when ordering. Tried to call them but it is impossible to do so, as no phone number listed for any of their shops nationwide. I then emailed them with the order number asking for clarification of the delivery as they were for my son starting back school ( 3 day delivery would have been OK but 5 days would have been too late). No reply to my email after 24 hours so I sent another email asking for clarity and provided screenshots of the website showing next day delivery and a screenshot of my order confirmation showing 3 - 5 day delivery. Still no reply so I sent another email, this time I got a reply saying this is the first time they've had any emails from me, we'll that's a lie, and they asked how then can help me ( it was all in my emails) . So I had to send another email explaining the situation and that I was asking for clarification on delivery, as its now obviously NOT next day as I'm already 2 days further forward and chasing anyone from customer service only to find there is no one capable of providing any customer service or even any iota of customer interest. My 4th email asked how long for delivery as 5 days would be too late and then I receive a reply at 5.03pm on Friday saying my order has been cancelled and a refund issued which will take upto 14 days to reach my account.
Totally disgusted by this shambolic company.
I would have rather paid more money to a different, more reputable retailer that actually has an interest in their customers than give a single penny to Kershkicks because all they do is treat you as if you don't exist.
STAY WELL CLEAR OF THIS COMPANY

Update 09/08/25
Kersh KICKS YOU IN THE TEETH, have replied saying I am mistaken about their shipping policy. Well I have screenshots which are time dated showing that they are lying.
I admit their was an issue with my old email address, but it does not change the fact that their own site states quite clearly next day delivery. They have now changed their website and say that I was mistaken.
That's not the case, I'm trying to add the screenshot which proves my version of events but trustpilot does not allow me todo so.
KERSHKICKS YOU IN THE TEETH, have offered a discount by way of an apology. Not interested in dealing with them ever again.

Labubu arrived the next day! 100% genuine authentic Labubu 🥰

Quick delivery.. no complaints!

I have ordered multiple times from here and they never disappoint! Packages always sent quickly and exactly as described

Authentic Labubu, which is hard to find, and quick delivery!

Exceptional customer service from Arron this afternoon!! 100% recommended

Couldn’t hope for a better experience to be completely honest. Made my order and it was with me in 2 days! Great company, great service and fair prices. 10/10

Would give 0 stars but not allowed, trying to contact these guys is impossible. Bought a pair of shoes asked if they could exchange for half a size up in which they granted but i also asked when it will get delivered as i go abroad in 3 days. No response at all, asked for a refund so i can buy the same shoes in a higher size but with express shipping so i get them the next day no response to that as-well! Terrible customer service support. AVOID!

Twice bitten, never ordering again.

Ordered in May — box came bashed. They gave me 20% off, and I assumed it was a one-off. I gave them another chance.

Big mistake.

This time, the box wasn’t just damaged — it was completely unfit for purpose, and my item was missing entirely. I’ve contacted them, but looking through other reviews, it’s clear this is a recurring issue.
So here I am, £45 down, with nothing to show for it but an empty cardboard box.

EDIT 01/08/2025:
Hi,

Respectfully, I will keep my review up until the issue is solved.

This isn’t the first time I’ve had and reported an issue with your packing and subsequently “the courier”. I receive regular parcels from EVRI/DPD, both personally and for my work, and our local driver Mhairi values her job and the packages, and never, except from the two parcels received from you guys, have I had a package gone missing out of the box.

This is purely down to inadequate boxes and packaging, and if you read the other trust pilot reviews, you’ll see multiple reports of similar issues. This is a problem you guys need to address and I do think you know that and blaming the courier seems like passing the buck.

I understand that having a business is about profit but if you take the hit on this, it’s because you made a decision to use rubbish, flimsy boxes that aren’t worth the money you’ve paid for them.

I do expect a refund either way, and I think if you actually valued the customers who do come back despite issues in the past, you’ll do this without issue. If you truly believe in the courier you charge your customers to use, then you’ll have no problem in the reliability of receiving your refund from them.

The order was received very quickly and exactly as expected. Would order from again.

Received my first order today and having read reviews after placing the order I wish I'd headed to trust pilot beforehand. If I had, I wouldn't have ordered because the returns process doesn't look very honest.

the box is battered to bits and not from going through the delivery process. Photo taken upon opening the outer box as proof. These trainers are for a gift which I can't give in the original packaging now.

First and last order.

Item arrived quickly despite being ordered on a weekend. Well packaged and delivery was easy to track. Would recommend this company

Bought my niece a labubu from here. Glad I listened to the positive reviews, scanned the qr code on the doll and it is a genuine product. Very impressed, would recommend to anyone who wants one of these ugly toys!!