Kettle Club Watches Reviews 

559
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and professional, providing excellent advice and making every interaction a pleasure. Many people highlight the seamless and enjoyable user experience, noting the efficiency and quick service from start to finish. Reviewers are also very satisfied with the product quality, often finding watches in excellent, pristine condition, exactly as described. Additionally, some customers appreciated instances where the company went above and beyond, fixing issues quickly and sometimes even free of charge for minor adjustments or repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Product

People report positive experiences with product, consistently describing watches as exactly as described and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a "fabulous experience... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

3rd timepiece i’ve purchased from Kettle Club and another fantastic service. Thanks Sam for your superb experience, knowledge and service…… Ps….eventually the wife noticed the new purchase 😆 It... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

559 reviews

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5.0

All reviews

(559)

146 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Sam

Great service from Sam. Was able to source the watch I was looking for really quickly. No heavy sell. Ensured I was happy with the watch before proceeding. Would highly recommend

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Simply outstanding

Simply outstanding.
I can’t recommend kettle club any more. The service is second to none. The care, attention to detail and the passion for what they do is like nothing I have come across before.
They couldn’t be more accommodating to all my questions and right from the first contact with them their communication has been fantastic. Collected 2 watches today and they are without doubt the best I have ever bought.
If you are looking for a professional and reputable watch dealer, you've found it with Kettle Club. You have a customer for life now.
Thank you.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Top guys, top selection, top service

It doesn’t matter which end of the timepiece market you’re looking at, nothing is too much trouble for these guys. Super friendly, knowledgeable and helpful.

Great selection of watches for any buyer, I’ll be back!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Second watch purchased from Kettle Club…

Second watch purchased from Kettle Club within only a few months. Again super efficient, amazing deal and incredibly quick turn around for sourcing and shipping everything in just a day. Will be sure to be back again for my third! Thanks again to Sam.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

Really top guys

Really top guys ! Friendly, really knowledgeable and great selection of watches on display. Explained everything I needed to know and made the purchase of my partner’s surprise Rolex a real pleasure 👍. Definitely will go back in the future AAAA++++

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent premium watch specialist.

I’ve been fortunate to have bought several timepieces from Kettle Club watches. Lee is an absolute superstar, knowledgeable and offering great advice. Always a super selection and able to help source a particular timepiece that’s fully checked and validated. Box and papers is my key requirement and they never disappoint. I highly recommend them for your next timepiece for him or her!

April 11, 2025
Rated 5 out of 5 stars

Flawless Service

Flawless service. I reached out to Kettle Club, asking to exchange a watch I had for one they had in stock. Sam handled the whole exchange, and what can I say... Incredible service and patience. Made it so straight forward and easy and I am made up. I would highly recommend kettleclub and will certainly be back!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Kettle Club

Great experience with Kettle Club. So incredibly helpful and friendly. I needed my watch resized, and they took the time and care to make sure it was done just right—no rushing, just genuine patience and attention to detail.

It’s clear they truly value their customers and take pride in what they do. I wouldn’t hesitate to go back for any other watch services. Highly recommend Kettle Club to anyone looking for professional, personable service :)

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Sourced and delivered within 7 days!

Sent the guys over a watch that was I after. Within the space of 7 days it was sourced and delivered. The whole process was so easy and the watch is immaculate. Would highly recommend! Thanks guys!

March 25, 2025
Rated 5 out of 5 stars

Good Service

Bought a watch from the lads, then a few days later ended up selling a watch to them. First time I had used and obviously at the start I was skeptical as your trusting a company to put an expensive watch in a box and ship it to you after sending them the dollar. Me being in Scotland and the boys in London, didn’t have any issues as watch was delivered the next day, no worries. Professional service, recommend using the lads and I would have no issues buying or selling with them in the future.

March 17, 2025
Rated 5 out of 5 stars

Mike

A very easy process from start to finish. Is the second watch I have bought from the guys and very happy with the quality of each. Would highly recommend.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

great lads here

Great lads here. very quick purchase . paid deposit online to hold and collected next day. You can trust this store for sure. will buy again from them. A**

March 3, 2025

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