Kettle Club Watches Reviews 

557
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and professional, providing excellent advice and making every interaction a pleasure. Many people highlight the seamless and enjoyable user experience, noting the efficiency and quick service from start to finish. Reviewers are also very satisfied with the product quality, often finding watches in excellent, pristine condition, exactly as described. Additionally, some customers appreciated instances where the company went above and beyond, fixing issues quickly and sometimes even free of charge for minor adjustments or repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Product

People report positive experiences with product, consistently describing watches as exactly as described and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a "fabulous experience... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

3rd timepiece i’ve purchased from Kettle Club and another fantastic service. Thanks Sam for your superb experience, knowledge and service…… Ps….eventually the wife noticed the new purchase 😆 It... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

557 reviews

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5.0

All reviews

(557)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent team of people

Excellent team of people, they have discussed all options with me and responded extremely fast to any questions I have asked. I would highly recommend purchasing from them. I know where I will be getting my next watch from.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

First time customer

As a first time customer my experience couldn’t have been better. Sam was really helpful, very responsive and available at the end of the phone and watts app through the whole process. Received the watch the next working day and in exactly the condition as described. Thanks Sam.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Massive Thanks

I would like to say a Massive thanks to the team at Kettle Club for helping me source a watch I’ve been after for years — my absolute dream piece and incredibly hard to come by. I love it!

The service has been top notch from start to finish. I can’t fault it at all. The guys are amazing — especially Gary, who was always on the lookout for the exact model I wanted and got in touch with me the moment it came in.

Being able to WhatsApp them made the whole process so easy and personal. Honestly, I couldn’t be happier. Thanks again guys !!

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Sam was very knowledgeable and friendly, worked well to my budget, excellent quality watch at a great price. He even threw in a nice travel pouch for my new watch - I’ll be back again.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and highly experienced

Had a great experience with a trade in on one of my watches against an IWC. simple, straightforward and excellent customer service. The team at Liverpool St know their stuff and were a pleasure to deal with. Will look to do more business with them.

May 16, 2025
Rated 5 out of 5 stars

Sometimes you bump into something or…

Sometimes you bump into something or somebody by chance, I was a bit dubious about buying a Rolex Sea Dweller online, that was until I came across Kettle Club Watches. I spoke to Lee using WhatsApp, and was soon put @ ease by his knowledge and kind manner even though we were texting. I told him what I wanted and the condition I required and hey presto we struck a deal within a couple hours. Paid up by BACCS Tuesday and received my watch Thursday by Royal Mail. I can’t thank the chaps at the shop enough, will buy again soon as I’m as happy as Larry as they say.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience whilst in London.

Excellent service from start to finish. The guys in the shop were very knowledgeable and provided lots of information on the different watches available. I was going to purchase outright but they offered 0% interest payments over 12 months so it was a no brainier.

I would definitely recommend this company & be back in future 👍🏼

May 13, 2025
Rated 5 out of 5 stars

great service

lovely people instore, absolutely amazing selection of watches at great prices, easy to find shop and offered a drink on arrival, very pleasant experience would 100% recommend

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent watch service

Good price for a full watch service
Completed in a very fair number of weeks
Result was great. My watch looks brand new.

March 28, 2025
Unprompted review

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