Kettle Club Watches Reviews 

556
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and professional, providing excellent advice and making every interaction a pleasure. Many people highlight the seamless and enjoyable user experience, noting the efficiency and quick service from start to finish. Reviewers are also very satisfied with the product quality, often finding watches in excellent, pristine condition, exactly as described. Additionally, some customers appreciated instances where the company went above and beyond, fixing issues quickly and sometimes even free of charge for minor adjustments or repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Product

People report positive experiences with product, consistently describing watches as exactly as described and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a "fabulous experience... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

3rd timepiece i’ve purchased from Kettle Club and another fantastic service. Thanks Sam for your superb experience, knowledge and service…… Ps….eventually the wife noticed the new purchase 😆 It... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

556 reviews

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Asks customers to review

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5.0

All reviews

(556)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Good experience, Spoke to Lee on WhatsApp throughout who made sure all went smoothly. Would have liked a spare link but watch fits fine. Would use again.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

My experience in buying a Rolex was first class…

My experience in buying a Rolex has been excellent from start to finish. Communication leading up to visiting Kettle Club was first class and both Sam and Joe were pleasure to deal with. Also both very knowledgeable with good advice without any hard sell. Will definitely be on the look out for potential future watch purchases from these guys. Thanks for the experience today.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Sam was very helpful and knowledgeable. He expertly hsndled all my queries. The service was top-notch. I'm already planning my next purchase!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Repeat customer

Repeat customer. Superior service and care from the team here. Wouldn’t go anywhere else. Tx again guys.

July 1, 2025
Rated 5 out of 5 stars

Great Service!!

Was after a tag that they had in stock. Saved a lot compared to going to my local jewellery shop. The watch was as advertised and dispatched in no time at all! Gary, kept in contact with me throughout the sale. Id quite happily recommend their company to anyone wishing to purchase a watch.
5 stars 🌟

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

After deciding to purchase a Rolex…

After deciding to purchase a Rolex watch for the first time and finding just what I wanted Ollie was great in steering me through the process. The professional and friendly approach Ollie and Sam showed plus the high quality selection of watches saw me back within a week to pick up a second watch. Great experience and recommend working with the team to anyone looking for a quality watch from a professional and knowledgeable team.

June 24, 2025

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