Kettle Club Watches Reviews 

556
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and professional, providing excellent advice and making every interaction a pleasure. Many people highlight the seamless and enjoyable user experience, noting the efficiency and quick service from start to finish. Reviewers are also very satisfied with the product quality, often finding watches in excellent, pristine condition, exactly as described. Additionally, some customers appreciated instances where the company went above and beyond, fixing issues quickly and sometimes even free of charge for minor adjustments or repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Product

People report positive experiences with product, consistently describing watches as exactly as described and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a "fabulous experience... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

3rd timepiece i’ve purchased from Kettle Club and another fantastic service. Thanks Sam for your superb experience, knowledge and service…… Ps….eventually the wife noticed the new purchase 😆 It... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

556 reviews

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5.0

All reviews

(556)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot fault the service I received…

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100% return with all future purchases.
It’s sometimes hard today to find a company with these values and I feel they should be noticed when giving such good service.

September 18, 2025
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing a new watch from Kettle Club and selling them one of mine. Sam and Ollie couldn't have been more friendly and helpful. They were professional, gave great advice and really looked after me. They made buying a watch ive wanted for such a long time such a smooth, and enjoyable experience from start to finish. I couldn't recommend Kettle Club highly enough if you're thinking of either buying or selling a watch. Thanks boys, love my new watch and I'll definately be back in the future!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Dealt with Lee and Sam on the Part…

Dealt with Lee and Sam on the Part Exchange of a new watch - 10/10 service from start to finish. Reliable and trustworthy people. Would highly recommend and go back too again. Cheers

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I enquired about a watch for my dad…

I enquired about a watch for my dad that I could not find available anywhere. I messaged Kettle club and they were lucky enough to have it. They were so friendly and professional and now my dad is over the moon with his Azzuro blue date just 😁 will definitely be returning for future watches

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience From Start to Finish

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two time pieces against it getting a competitive price. A week later, travelled to London and was warmly welcomed by the whole team, instantly telling they were passionate about the business. Quick transaction and on the way out with my new watch. I’d recommend these guys! However, their other stock certainly means I’ll be keeping an eye out…

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

!!!!

Welcomed me, great customer service and impressed with there professionalism 🤝🏽 Definitely recommend and for sure I’ll purchase another watch from them 🙏🏽

August 7, 2025
Rated 5 out of 5 stars

Warm and friendly

The warm and friendly approach from Ollie and the team underlined their commitment to personal service. It was a pleasure dealing with people who knew their subject and were there to help me make the right choice. Will happily use them in the future.

August 1, 2025
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service from Sam and the Team at Kettle Club!
Came in looking for a Rolex Datejust Wimbledon — a model I had been searching for across several retailers. Most places either didn’t have the right one or the prices just didn’t make sense. Then I found Kettle Club. Not only did they have the exact model I wanted, but it was a newer piece and very competitively priced.
From the moment I walked in, there was no pressure to buy — just genuine, professional service. Sam and the team were incredibly knowledgeable, easy to talk to, and clearly passionate about what they do.
To top it off, they also managed to source a beautiful watch I had been trying to find for my wife — another hard-to-get piece that they tracked down quickly and effortlessly.
One happy man here. Couldn’t be more impressed with the experience. If you’re looking for high-end timepieces and top-tier service, Kettle Club is the place to go.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service…

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service from Kettle-Club!
I cannot praise Sam and the entire Kettle-Club team highly enough. I was looking for a very specific Rolex Datejust model, and not only did they understand exactly what I wanted, but they sourced it incredibly quickly — far faster than I expected.
From start to finish, the communication was excellent, the professionalism unmatched, and the attention to detail truly impressive. Sam kept me updated at every step and ensured the whole process was seamless and stress-free. The watch arrived in immaculate condition, exactly as described — authentic, pristine, and perfect.
It’s rare to find a team this reliable, responsive, and dedicated to customer satisfaction. If you’re looking for a trusted source for high-end timepieces, look no further than Kettle-Club. I wouldn’t hesitate to return for future purchases.
Highly recommended!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

A shop you can trust

Customer Service was brilliant. It was my first time purchasing a watch and I wanted to buy from somewhere I can trust and also be available if anything goes wrong. They made the whole experience comfortable and gave me all the information I needed. Thank you 😊

July 17, 2025
Rated 5 out of 5 stars

Fantastic service and overall experience

Fantastic service and overall experience with this company. I dealt with Sam specifically and having previously used other watch dealers, Sam & the company are miles above. Thanks guys, will be coming back to you.

July 30, 2025
Unprompted review

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