Kettle Club Watches Reviews 

556
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and professional, providing excellent advice and making every interaction a pleasure. Many people highlight the seamless and enjoyable user experience, noting the efficiency and quick service from start to finish. Reviewers are also very satisfied with the product quality, often finding watches in excellent, pristine condition, exactly as described. Additionally, some customers appreciated instances where the company went above and beyond, fixing issues quickly and sometimes even free of charge for minor adjustments or repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Product

People report positive experiences with product, consistently describing watches as exactly as described and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a "fabulous experience... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

3rd timepiece i’ve purchased from Kettle Club and another fantastic service. Thanks Sam for your superb experience, knowledge and service…… Ps….eventually the wife noticed the new purchase 😆 It... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

556 reviews

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Asks customers to review

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5.0

All reviews

(556)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gary and Lee are amazing

Gary and Lee are amazing. Welcoming, professional, quick. We completed a transaction in minutes and the watch is simply beautiful.
Highly highly recommended.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I got my first ever rolex at an amazing…

I got my first ever rolex at an amazing price with box and papers . It was pre owned but looked like it had never been worn. I would highly recommend kettle club . The staff are so helpful and sam is so professional and the prices are very good.

November 24, 2025
Rated 5 out of 5 stars

Highly recommended.

Bought my first Rolex through Kettle club watches, was an absolute pleasure to buy from. Sam could not have been more helpful. Over the moon thank you so much. Harry

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience & excellent service.

Had an excellent experience with Sam at Kettle Club. After missing out on one of the GMT Master II due to a sale I let them know I was searching to get one pretty quickly. They sprung into action and had one for me by mid day the next day in excellent condition at a great price. Thanks Sam!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great purchasing experience

Guys in the shop were professional, friendly and accommodating and treated me with respect, answering my questions openly and honestly. Left feeling I was dealing with a professional company that had genuine consideration for my purchasing experience. Thank you!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Visited the store for the first time today. The team were knowledgeable and very helpful, particularly Gary who was happy to answer all my questions. Overall I was very satisfied with the whole experience and recommend Kettle Club Watches.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, helpful and efficient service

I needed to get the battery changed on my watch - which is not a simple task as it needs to be properly resealed to make sure it is waterproof. Not something an average jeweller can do. I took it to Kettle Club, and they sent it away and fixed it within a few days, complete with pressure test certification. Quick, helpful and efficient service, so full marks from me. Nice watches too!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Would like to thank Gary and team at…

Would like to thank Gary and team at Kettle Club watches for making my experience smooth sailing. Kept me upto date with each step and were quick to help with any enquiries I had, replies were always quick. Amazing customer service and would highly recommend to family and friends. 10/10!!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly

Very friendly , pleasant experience buying my first watch.

Helped with recommendations and overall good experience. Would highly recommend.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Kettle Club

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are incredibly knowledgeable and honest people to deal with. Many thanks to the KC team I will definitely be returning soon.

September 30, 2025

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