So I bought access to a VPN and I am very positively surprised that everything has worked perfectly so far. So if everything stays that way until the account expires, this is highly recommended.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a lifetime subscription to MS Office Pro Plus and it installed and registered with no problem. Edit from original 5 🌟 review Absolute scam of a company, bought a nordvpn subscription a... See more
I bought a "lifetime" subscription for Canva, and in less than a month the account started asking for a valid payment method. I send several emails to support but nobody answer (even though in the web... See more
DON'T mess with them , they are not to be trusted and will not refund me for an item bought believing was legit and it turned out to be someone elses personal account. You will pay one way or anohter... See more
Company replied
Company details
Written by the company
KEYCHEAP is an online platform for softwares (Windows,Office) & accounts (Streaming, VPN, tools)
Contact info
Berlin, Germany
- support@keycheap.one
- keycheap.one
Reply from Keycheap
Hi, we apologise you had a negative experience on our website.
Please contact the support at support@keycheap.one with your order number and we will fix the problem for you.
We sell only legit product and our customer satisfaction is 100% our priority
The Real Deal (:
Immediate delivery of codes. They all worked! Also very fast customer service!
August 1, 2023
Unprompted review
the spotify accounts that I bought on…
the spotify accounts that I bought on your server, they lasted two days, I sent you emails and so far I have not received an answer, they should improve on that and so they could be the best server on the internet...
August 7, 2023
Unprompted review
Reply from Keycheap
Hello, sorry for the inconvenience,
We are working on having faster e-mail support, e-mail are always answered even if it can take more than 24 hours. Also we remind our dear users that we are not open the week-end
Ask for a replacement at support@keycheap.one with your order number and the support team will fix the issue . Don't hesitate to resend an e-mail after 24 hours if you don't receive an answer
Good service
August 5, 2023
Unprompted review
No support
They never reply to support emails. Service to be avoided at all costs.
August 3, 2023
Unprompted review
Reply from Keycheap
Hi, We have answered your e-mail.
if we dont reply in 60 minutes doesn't mean never.
Support team can take up to 24 hours to answer during the week
It's working
It's working, I have my profile and for now I have no problem. I will update and edit if I encounter any problem but the customer service team reply fast and are reliable.
July 31, 2023
Unprompted review
why did you put 2FA on Nord vpn?
why did you put 2FA on Nord vpn you sold for 4 years? I can't log in now because you locked its how is this even allowed?
edit~ they address the issue and now everything is fine ^^
July 19, 2023
Unprompted review
no support
the company could improve by responding to support emails. the password they provided does not work after 4 days and no response from them. in order to get support from them i guess youre supposed to leave a positive review on here.
July 8, 2023
Unprompted review
Reply from Keycheap
Hello, We apologise for the negative experience on our platform.
If the service is not working on your side we simply proceed to a 100% refund. Please send your order number at support@keycheap.one if the problem is still not resolved
They are one of the biggest scammers on…
They are one of the biggest scammers on the internet. Never buy anything from them. They are just big frauds.
July 12, 2023
Unprompted review
Reply from Keycheap
Hello, We apologise for the negative experience on our platform.
If the service is not working on your side we simply proceed to a 100% refund. Please send your order number at support@keycheap.one if the problem is still not resolved
Reply from Keycheap
Hi, we are sorry to hear that you got an issue with your order.
We sended you an e-mail with credentials for a new account ( it has been testedd and verified)
for faster support, please contact us at support@keycheap.one
Account exp after a week!!!!!
June 13, 2023
Unprompted review
Reply from Keycheap
hello, please contact the support team with order id if you got an issue
Amazingly streamlined logical purchase…
Amazingly streamlined logical purchase process. Received my product instantly. Website clean and simple. Bleeding edge technology.
June 3, 2023
Unprompted review
Reply from Keycheap
Thank you very much for your feedback !
We work hard to give 100% satisfaction
I didn't even get the account i paid…
I didn't even get the account i paid for or a code whatsoever just a dead ass scam order number Order #398325
May 22, 2023
Unprompted review
Reply from Keycheap
Hi, thank you for your feedback it's very helpful to improve our service
Excellent product and service!
April 17, 2023
Unprompted review
Reply from Keycheap
Thank you very much for your feedback! Glad to hear you enjoyed the service
One month Account expired after 6 days
One month Account expired after 6 days. Customer Service not answering. Do not recommend.
Edit: Got full replacement after this review. It is working.
April 6, 2023
Unprompted review
Reply from Keycheap
Hello, sorry we missed your e-mail. You have indeed a 1 month warranty and get unlimited account replacement.
Please don't hesitate to resend an e-mail if the support is not responding after 24 hours
Bad service
Again, i can’t access to the Netflix account in just one week what a bad service
I want a refund
I don’t want any other account
April 9, 2023
Unprompted review
Reply from Keycheap
Hello, the support just contacted you about your order
Gave me account but without premium
March 30, 2023
Unprompted review
Reply from Keycheap
Hello, i apologize you received an account without premium. The support team reached you by e-mail with a new account.
Key fail didn't work
March 15, 2023
Unprompted review
Reply from Keycheap
Hello, i'm sorry you had a negative experience.
the support just send you a new link for your product. If it still don't work we 100% refund your order
Bought NordVPN
Bought NordVPN, no problem, but do not have many choice to connect to countries. Example: impossible to connect through Algeria.
March 1, 2023
Unprompted review
Reply from Keycheap
Hello, this is a problem that depend on NordVPN service. We also have other VPN service such as Surfshark, Tunnelbear, etc that may suit better your need
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.