Although he did a good job, a lot of mess was left and the price to fit it seemed a little extreme
Quality: 5
Value for money: 3
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The information on this page is based solely on product reviews written by customers of The Key Safe Company via Trustpilot.
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Product details
Brand: The Key Safe Company
Professional installation for Keysafe products.
Please get in touch if you are installing on to render.
All reviews
Updates given on when to expect call to arrange. Was installed a few days after arrival and technician showed us how to set up and allowed us to practice before he left.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Janice,
Thank you for your lovely feedback! We’re delighted to hear you were kept updated throughout the installation process and that everything was arranged and completed promptly.
It’s especially great to hear that your installer took the time to show you how to set up and use your key safe, as well as giving you the opportunity to practise before leaving. We want our customers to feel completely confident using their key safe from day one.
Thank you for choosing our Professional Installation service! 😊
Either I misunderstood instructions for setting the code or I was given incorrect information. It was quite stressful in a time limited situation to set the code & ensuring it worked for healthcare professionals & family.
Quality: 3
Value for money: 3
Reply from The Key Safe Company
Hi Judith,
Thank you for your feedback. We’re sorry to hear that setting the code caused some confusion and stress, particularly when you were working within a limited timeframe and needed to ensure access for healthcare professionals and family.
Following feedback like yours, we have created simpler step-by-step instructions and helpful videos on our website to make setting and using your key safe as clear and straightforward as possible.
We really appreciate you sharing your experience, as feedback like this helps us continue to improve the support and guidance we provide. We hope your key safe is now providing the reliable and convenient access you need.
The fitter was on time, courteous, informative, and undertook fixing in a professional manner- no mess.
Value for money: 5
Reply from The Key Safe Company
Hi Martin,
Thank you for your great feedback! We’re delighted to hear your installer arrived on time and provided a courteous, informative and professional service. It’s also great to know everything was left clean and tidy afterwards. We’ll be sure to pass your comments on to our installation team. 😊
Very quick delivery of the keysafe and installation was the day after. Very friendly and communicative installers and would highly recommend this service extra for peace of mind.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Good afternoon,
Thank you for your wonderful review! We're delighted to hear your key safe was delivered quickly and installed the very next day. It's fantastic to know our installation team were friendly, communicative and provided a great experience. We're so pleased you found our Professional Installation service worthwhile and appreciate your recommendation to others looking for extra peace of mind.
Thank you for choosing The Key Safe Company.
Pleasant installer and explained the procedure well
Quality: 5
Value for money: 4
Reply from The Key Safe Company
Hi Bryan,
Thank you for your wonderful review! We're delighted to hear you had a positive experience with your professional installation. It's great to know your installer was friendly, took the time to explain everything clearly, and made the process straightforward.
We'll be sure to pass your kind feedback on to the installer. Thank you for choosing The Key Safe Company, and we hope your new key safe provides you with lasting peace of mind.
The engineer who came was awesome, curious and professional
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Tim,
Thank you for your fantastic review! We're so pleased to hear you had such a positive experience with your professional installation. It's wonderful to know our engineer was courteous, professional, and provided a service that met your expectations.
We'll be sure to pass your kind feedback on to the installer—it will mean a lot to them. Thank you for choosing The Key Safe Company, and we hope your new key safe provides you with lasting peace of mind.
I was out but left key safe in my safe place installed in exact place we talked about
Quality: 5
Value for money: 4
Reply from The Key Safe Company
Hi Mandy,
Thank you for your great review! We're pleased to hear the installation went exactly as planned, even while you were out. It's great to know the installer followed your instructions and fitted the key safe in the agreed location.
Thank you for choosing The Key Safe Company. We really appreciate your feedback and hope your new key safe provides you with lasting security and peace of mind.
Excellent prompt service; very helpful installer at a very fair price.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Bonnie,
Thank you for your excellent review! We’re delighted to hear the service was prompt and that your installer was helpful throughout the process. It’s also great to know you felt the professional installation offered good value for money.
Thank you for choosing The Key Safe Company. We really appreciate your feedback and hope your new key safe provides lasting security and peace of mind.
Installation done very well. No complaints.
Quality: 5
Value for money: 4
Reply from The Key Safe Company
Hi Antonia,
Thank you for your review! We're delighted to hear your key safe installation was completed to a high standard and that you have no complaints. It's great to know our installer provided a service you were happy with.
We really appreciate your feedback and thank you for choosing us!
Professional, efficient and friendly great job thank you
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Jennie,
Thank you for your wonderful review! We're delighted to hear you found our installation service professional, efficient, and friendly. It's great to know everything went smoothly and that you're happy with the service you received.
We really appreciate your kind words and your support. Thank you for choosing us!
Excellent customer service. Quick and professional response. No stress.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Susannah,
Thank you for your review.
We're delighted to hear that you received excellent customer service and found the process quick, professional, and stress-free. We aim to make arranging and completing installations as simple and seamless as possible, so it's wonderful to know we achieved that for you.
Thank you for choosing The Key Safe Company. We truly appreciate your feedback.
Personal, polite communication, punctual and quick fitting process.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Mrs Reynolds,
Thank you for your review.
We're delighted to hear that you were pleased with the service you received. Providing personal and professional communication, along with a punctual and efficient installation experience, is something we strive for with every customer.
Thank you for choosing The Key Safe Company. We greatly appreciate your feedback.
The fitter phoned to let me know when he was coming. He was on time and the job was done quickly and efficiently
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Ann,
Thank you for your review.
We're delighted to hear that your installation experience was a positive one. It's great to know that the fitter kept you informed, arrived on time, and completed the installation quickly and efficiently.
Thank you for choosing The Key Safe Company. We really appreciate your feedback and support.
Great no problems polite guy
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Theresa,
Thank you for your review.
We're delighted to hear that your installation went smoothly and that our installer was polite and professional throughout. It's great to know everything was completed without any issues.
Thank you for choosing The Key Safe Company. We really appreciate your feedback.
Great service, Gary contacted us to arrange installation for the same week, arrived when expected and did a great job. Thank you!
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Roxanne,
Thank you for your wonderful review.
We're delighted to hear that Gary was able to arrange your installation promptly and that everything went smoothly. It's great to know he arrived as expected and provided a professional service.
We'll be sure to pass your kind comments on to Gary. Thank you for choosing The Key Safe Company, and for taking the time to share your experience.
Great service
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Graham,
Thank you for your review.
We're delighted to hear that you received great service from our professional installation team. We work hard to ensure the installation process is straightforward and completed to a high standard, so it's wonderful to receive your positive feedback.
Thank you for choosing The Key Safe Company.
The installer was on time and did a quick and neat job of the installation.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Linda,
Thank you for your review!
We're delighted to hear that your installer arrived on time and completed the installation quickly and neatly. We know how important it is for installations to be carried out professionally and with minimal disruption, so it's great to know that this was reflected in your experience.
Thank you for choosing The Key Safe Company and our Professional Installation Service. We really appreciate your feedback and support.
Kind regards,
The Key Safe Company Team
Excellent. Easy to use
Reply from The Key Safe Company
Good morning,
Thank you for your review.
We're delighted to hear that you found our Professional Installation service excellent and that your key safe is easy to use. Our aim is to make the entire process as straightforward as possible, from installation through to everyday use, so it's wonderful to know we've achieved that for you.
Thank you for choosing The Key Safe Company. We appreciate your feedback and your support.
Kind regards,
The Key Safe Company Team
Expert installation with good communication from the installer. Many thanks.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Michelle,
Thank you for your wonderful review.
We're delighted to hear that you were pleased with both the installation and the communication provided throughout the process. Our professional installers take great pride in delivering a high standard of workmanship while keeping customers informed every step of the way.
It's fantastic to know that your experience reflected the service we strive to provide.
Thank you for choosing The Key Safe Company. We truly appreciate your feedback and your kind words.
Kind regards,
The Key Safe Company Team