I am their regular customer, but the first time I had a problem (a faulty key) I contacted them and they didn't help me, they ignored my emails for a couple of days. So far, a bad rating, and if it... See more
Company replied
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Delivered my Office 2021 Home and Business for Mac key immediately after making payment. You will not find any other place where you can buy all Microsoft genuine licences for so cheap. Excellent!
Never heard of this site before purchasing, but they seemed to have the cheapest genuine Windows 11 keys, so I thought I would give them a try. Activation worked first time, great instant delivery t... See more
I was skeptical, but I bought Windows 10 Pro and MS Office Pro and both keys worked. Very satisfied. My only feedback would be if there was a link to the Win 10 Pro download page instead, I had a... See more
Company replied
Company details
Written by the company
Your Secret Alley for Authentic Software Licenses @Affordable Prices.
Contact info
United Kingdom
- keysalley.com
4.2
Great
159 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and good
November 27, 2023
It took a short while to receive my…
It took a short while to receive my product but it was everything I expect. A++
December 1, 2023
Also sold me a key that isn't working
Also sold me a key that isn't working. They don't mention that VAT is payable on top of the cost of the non-existent key on their website. This is the response I got when I let them know the key wasn't working and queried the VAT payment:
So, you are downloading a file from the official microsoft website, one of the most well known corporations in the world, and downloading the most popular app in the world, but your browser thinks its not valid. Seems like a problem with your browser!
We are liscense providers, not personal IT solutions support. If you successfully binded your key to your account, then the liscense is accepted and works as it is supposed to. If you can't install the app due to some problem with your OS or Browser, then it's beyond the scope of our customer support.
As for VAT message, it looks like we are now your financial advisors as well. We don't charge VAT as we sell in multiple countries of the world, and each has its own regulations. So, if your country has some regulation where it applies VAT for all purchased products.. then, you certainly should pay it! How is this exactly related to us?!
They are scammers basically - do not buy from!
This is what Safari said: The file “Microsoft_365_and_Office_16.79.23111019_BusinessPro_Installer.pkg.download” doesn’t appear to be a valid download file.
Just sent you the email saying I would need to pay VAT from Microsoft Office too so you have all the proof. The fact that VAT is payable on top of a purchase should be made clear on your website. Please link to where you state that.
And yes I would like a refund for your product that doesn't work thanks so much. The message is not coming up any more, just nothing happens. You are scammers with appallingly rude customer service people.
I do know how to download things - thanks very much! Safari gave me an error message which is copied and pasted above. It clearly states that what you have sold me is "not a valid download file" and yet you continue to dispute it on top of your appalling rudeness. I can call Apple on the weekend and get them to confirm this.
Yes you’re backing off because you know you are in the wrong. All potential customers can now see you are liars and scammers who have zero respect for those who try to buy from you in good faith. I do not have the product I paid you for and you couldn’t care a less. You’ve treated me with absolute contempt and only care about your online reputation!
Wow! You have “had to deal with this for days” - what provide basic support to your customers? “Please check her other reviews to see what we are dealing with” - this is the respect you show your customers? You have dug yourself a bigger and bigger hole the further time has gone on and it has been fascinating to behold. I will get my money back through my credit card company regardless. I’m glad everyone can see you refuse refunds and force customers to go down that road when you scam them with fake products, as you did with the previous reviewer.
November 22, 2023
Unprompted review
Reply from KeysAlley
Thanks for your feedback as it shows the authenticity of our reviews. It's good to receive a negative from time to time.
Client got the key and successfully linked it to her official account. However, she can't download the software because she doesn't know how. Sometimes there is an error, sometimes there isn't. This is why we advised to seek any IT shop/relative help as you need to be physically present to download it for her.
As for VAT problem, it sheds more light on the problem above. She sent us the automatically congratulation message from software official website.. which mentions the product price as $0! Now she thinks she should pay VAT for this $0 price product -_- ! If she visited the mentioned link in the message, she would have found she doesn't have to pay anything. But like we said before, lack of technical knowledge.
So to conclude, the client doesn't have the minimum technical knowledge to download nor deal with online purchases. This is why we advised her to seek IT consultant help who would solve all her problems within minutes. The problem, she isn't convinced and we have to deal for it for days through gmail and trustpilot.
We apologize for all our customers, this is have been going for hours, and this is the last time we would visit this reply. Please, check her previous reviews on trustpilot to see what we are dealing with.
Best Regards,
KeysAlley Support Team
sold me a key that is not working
November 6, 2023
Reply from KeysAlley
You had a whole week to contact us through any of the support forms listed in every page the website but you chose to wait and give a negative review!
Edit: Thanks for Review Edit. You can contact us with the problem you faced and we are happy to help :)
Easy and always works!
Plain. Simple. I got the ⊞ key in seconds and was able to activate my pc.
October 10, 2023
It was quick and I got my key so fast…
It was quick and I got my key so fast and it was perfect
October 4, 2023
Repeat customer
Have bought a lot of keys from them and never an issue, WhatsApp customer service is top notch
October 10, 2023
Everything is excellent
Everything is excellent, I will continue buying, I hope you send me a discount coupon, thank you very much
October 2, 2023
Professional
September 30, 2023
I recommend this website
I buy kaspersky internet security license. The key is totally 100% activated, I contact customer support after 5 monthes of purchase and they respond quickly and provide support. I recommend this website , Thank you ..
October 4, 2023
Unprompted review
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