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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their incredible support, patience, and understanding, making complex processes much easier. The service is consistently praised for its efficiency, clear communication, and quick responses, with many appreciating the personalized and professional approach that makes them feel guided and secure. However, some people mentioned dissatisfaction with the pricing, finding it high for the services rendered. A few reviewers also reported issues with the quality of work, stating it caused more problems than it solved, and experienced slow or unprofessional interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, responsiveness,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and clear... See more

Price

Customers consistently note ambiguous experiences with price. Some reviewers found the costs reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte and Sam were incredible throughout our process. Not only were they patient and understanding but also looked to get things done in as efficient (and hence good value) way possible given our... See more

Company replied

Rated 5 out of 5 stars

Jason was outstanding throughout the sale of our flat and the purchase of our new home. Clear communication, quick responses, and calm guidance at every stage. He explained each step in plain English,... See more

Company replied

Rated 5 out of 5 stars

Raza Zaidi’s support in helping us to restore our company to the Companies House register has been absolutely invaluable. He has kept us up to date and communicated clearly at each stage of the proces... See more

Rated 5 out of 5 stars

Katie Cohen super delivered. She was perceptive, sensitive, discerning, made you feel safe and could anticipate what you needed before you asked. If she said that she was ‘on it’, you could trust that... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Keystone Law is a national law firm headquartered in London, United Kingdom, with offices in several other countries, which offers legal services for business and individuals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Corrine Parke

I was referred to Corrine via a third party organisation and I couldn’t fault my experience. Corrine was professional and responsive and clearly knowledgeable in the area. She gave me sound advice and dealt with my case quickly.

January 12, 2026
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Corrine. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

I was extremely satisfied with…

I was extremely satisfied with Charlotte Pollards support and legal advice from Keystone. She is able to explain complex legal concepts in a clear way and provide the necessary guidance. She is also extremely flexible in terms of meetings and makes the extra effort to accommodate personal circumstances. I recommend Charlotte highly!

January 16, 2026
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Charlotte. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

The best around

The best around, Sarah was patient, understanding and very informative, I couldn’t ask for a better service, without a doubt I will be using keystone law again. Definitely recommend!

December 10, 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Sarah. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Amazing! Highly recommended

Oh my goodness! Katie Cohen was beyond amazing when we used Keystone Law to obtain a lease extension. She truly went above and beyond in order to get it through as soon as possible. Katie took all the stress off us and we had total faith in her. She involved us at every stage which obviously removed the anxiety as we were not left wondering what point we were at. Katie works so promptly and her communication skills are superb. She is both professional and clearly extremely knowledgeable in her field. I would and have absolutely recommended both Katie and Keystone Law to anyone that needs professional assistance in this area. Thank you Katie and we will be back for the next instruction. I honestly cannot thank you enough.

January 22, 2026
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Katie. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Stress free writing up of our Wills

I was recommended the services of Charlotte Pollard at Keystone Law, London, to write up our Wills. From our first meeting, Charlotte made the process of creating our Wills simple and stress-free. She explained every detail in plain language, answered all our questions with exceptional patience promptly and ensured our wishes were documented exactly as we needed. I left feeling confident and at peace knowing my affairs are in order thanks to Charlotte.
Charlotte was very thorough in preparing our Wills and anticipated issues I hadn’t even considered and offered solutions that protected my family’s future. The entire process was handled efficiently, and I truly felt my best interests were their top priority. I found her to be very approachable and accessible at all times.

I would definitely recommend her professional services in writing Wills at Keystone Law.
Sevda Onen

December 9, 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Charlotte. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Highly recommend when buying a…

Highly recommend when buying a property. Kate Hathaway provided a great personal service. She was thorough and diligent, and explained everything very clearly. This meant I was able to have a full understanding of the process and make informed decisions. Couldn’t have been better. Many thanks.

December 15, 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Kate Hathaway. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Katie Cohen super delivered

Katie Cohen super delivered. She was perceptive, sensitive, discerning, made you feel safe and could anticipate what you needed before you asked. If she said that she was ‘on it’, you could trust that she was ‘in your corner’. She knew her job and she did if excellently which makes this experience so much sweeter as nearly 5yrs ago, she and her team could not take on our case because they were at capacity.

November 11, 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Katie Cohen. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Very responsive and easy to deal with

We selected Keystone from a list recommended by our surveyor. The selection was based on how quickly they responded to our inquiry and this quick response was a feature of all our dealings with them. Katie has been very easy to deal with and moved the process along very quickly. Great work.

December 4, 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Katie Cohen. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Extremely pleased by the support given…

Extremely pleased by the support given by Hannah Cornish @ Keystone with regards to a legal child arrangement.

Professional, empathetic and highly proficient, I can not recommend Hannah and Keystone Law enough. Needless to say, we got the result we were hoping for - thanks so much.

December 2, 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Hannah Cornish. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Outstanding Support from Start to Finish

Jason was outstanding throughout the sale of our flat and the purchase of our new home. Clear communication, quick responses, and calm guidance at every stage. He explained each step in plain English, spotted issues early, and moved things forward even when others slowed the process down. Couldn’t recommend him more.

November 26, 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Jason Roston. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Outstanding !

I had the good luck to have been given a recommendation for Laura Brown to assist me with some post-divorce financial proceedings. I was almost certain the matter could not be resolved without further litigation, but Laura's calm, considered and patient approach, together with some excellent quick thinking proved me wrong. I cannot recommend her highly enough. After over a decade of litigation, Laura has enabled me to put this matter behind me now. I am deeply grateful to her.

November 21, 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Laura Brown. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Professional and very approachable.

Corinne was a pleasure to deal with from start to finish. Always gave fair advice, was professional throughout and very easy to communicate with. Would highly recommend!

November 17, 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Corinne. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Emma Wayland provided fantastic service

Emma Wayland assisted me on a contractual matter, and she was fantastic. Prompt, professional, quickly grasped the matter and what needed to be done - and acted swiftly and successfully.

November 16, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Emma. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Excellent service from Keystone partner…

Excellent service from Keystone partner Olive Gathoni. She drafted an agreement and was able to accommodate both parties’ interests while foreseeing future scenarios. She had the emotional awareness that the agreement requires and turned the agreement around in quick time. The cost was reasonable too. Highly recommend her service for family matters.

June 14, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Olive. Please do not hesitate to contact us again if you need further legal assistance.

Rated 1 out of 5 stars

Joke of a law firm

Joke of a law firm. Had the misfortune of dealing with them as they were chosen by my landlord when I was assigning a shop lease. £2,700 plus VAT for a very straightforward task. Slow, supercilious and unprofessional. Also refused to issue a VAT invoice after repeatedly requesting one. To the administrator of your reviews; please don’t post a reply feigning sympathy. If you cared about the way you treated paying clients in the first instance, you would conduct yourself differently and I wouldn’t need to write such a negative review.

September 22, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Dear Mr Zoccola, thank you for taking the time to leave this feedback. With over 100 partners within our property team, all of which are highly experienced, our rates are reflective of their expertise and the nature of transaction. Often, there are external factors and third parties which can slow down matters. We understand this can be frustrating, but whenever possible, our team are fast and efficient, which is why thousands of landlords repeatedly use the team for their property matters. As VAT is included as standard, all of our invoices (to UK-based clients) reflect this and the invoice would have been to supplied to the person/entity we were representing in this matter.

Rated 5 out of 5 stars

Corinne Parke - Exceptional Divorce Solicitor - Highly Recommended

I was represented by Corinne Parke during my divorce, and I could not have wished for better support. She is extremely knowledgeable, efficient, and professional, yet always kind and understanding. From the very beginning, she was honest and set realistic expectations, explaining every step of the process. I really valued her calm, non-adversarial approach, which kept things constructive and focused on resolution rather than conflict. Thanks to her guidance and expertise, my divorce was agreed by the Judge and the right outcome achieved. I am deeply grateful for everything she did and would highly recommend her services to anyone looking for an exceptional solicitor.

November 6, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Corrinne. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Sarah Taylor - Keystone Law

I was referred to Sarah Taylor to assist me with a licensing issue related to a property adjacent to my home. I had not met Sarah before. Her performance was outstanding: well informed, focused and of high value to me. I recommend her without reservation.

November 4, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Sarah Taylor. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Will and Power of Attorney

I was recommended Charlotte to write my will by a colleague. My situation is complex and difficult to talk about, but Charlotte immediately put me at ease, normalised a complicated story, and gave me sound advice and guidance. She was professional and efficient as well as warm and empathic. All fees were clear and upfront.

October 1, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Charlotte Pollard. Please do not hesitate to contact us again if you need further legal assistance.

Rated 1 out of 5 stars

Premium price for an amateur service

My company engaged keystone law for some relatively simple corporate legal tidy up work in 2025. Despite charging a high price the work done was poor quality and caused more problems than it solved. Some of the legal documents even lacked requisite signing blocks and all we got was advice on how we could add it ourselves. Some items originally discussed as part of the scope of work magically disappeared from the set of deliverables meaning the value for money was even worse than first thought.

Avoid.

August 8, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

We’re sorry to hear about your recent experience with Keystone Law and would like to investigate this further. Please could you send details (including your full name, matter number if you know it or the lawyers who you were working with) to complaints@keystonelaw.co.uk with the reference TP21/10/25 and we will endeavour to rectify any issues.

Rated 5 out of 5 stars

Legal Advise from Natasha Forman

Natasha Forman professionally advised and set out tactics I could employ in the maze of legal pitfalls with regards to finding an amicable solution with my former employer. She equipped me with confidence, tactics and legal knowledge to have those difficult conversations. She is professional, fast in responding, has hands on experience, thinks outside the box, consider all manners to protect her clients and is pleasant to deal with. Hope not to be in similar position in the future but would hire her again without hesitation.

September 1, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Natasha Forman. Please do not hesitate to contact us again if you need further legal assistance.

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