While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their incredible support, patience, and understanding, making complex processes much easier. The service is consistently praised for its efficiency, clear communication, and quick responses, with many appreciating the personalized and professional approach that makes them feel guided and secure. However, some people mentioned dissatisfaction with the pricing, finding it high for the services rendered. A few reviewers also reported issues with the quality of work, stating it caused more problems than it solved, and experienced slow or unprofessional interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, responsiveness,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and clear... See more

Price

Customers consistently note ambiguous experiences with price. Some reviewers found the costs reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte and Sam were incredible throughout our process. Not only were they patient and understanding but also looked to get things done in as efficient (and hence good value) way possible given our... See more

Company replied

Rated 5 out of 5 stars

Jason was outstanding throughout the sale of our flat and the purchase of our new home. Clear communication, quick responses, and calm guidance at every stage. He explained each step in plain English,... See more

Company replied

Rated 5 out of 5 stars

Raza Zaidi’s support in helping us to restore our company to the Companies House register has been absolutely invaluable. He has kept us up to date and communicated clearly at each stage of the proces... See more

Rated 5 out of 5 stars

Katie Cohen super delivered. She was perceptive, sensitive, discerning, made you feel safe and could anticipate what you needed before you asked. If she said that she was ‘on it’, you could trust that... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Keystone Law is a national law firm headquartered in London, United Kingdom, with offices in several other countries, which offers legal services for business and individuals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keystone Law - Client Review (Family Proceedings)

I was recommended Keystone through my police federation. I have been exceptionally grateful for their recommendation.

Hannah Cornish has been outstanding from start to finish over the course of a torrid three years of hearings, ranging from specific issue orders and advice on a prohibited steps order, both as applicant and respondent, spanning initial divorce, relocation and financial settlement. In all instances, I achieved the result I had sought, which is enormous testament to that support as a single father of three children.

I have worked professionally with a number of solicitors over the years and I can say that whilst Hannah is as professional and knowledgeable as the best, what sets her apart is her personable approach, but tempered with her delivery and decisiveness. Hannah was able to discern when to give advice and when to direct, as well as when to be frank and honest. This was hugely important in making crucial decisions during the process. Her commitment over a three-year period was unwavering and genuinely compassionate.

Keystone’s administration and accounting has been consistent and incredibly understanding - coping with depression and a diagnosis of ADHD during proceedings, I felt that when I needed to ask for support or understanding it was given (my time management is awful) and the firm demonstrated real acceptance of my need for levity when required.

Even if it was a case of basing my feedback on outcomes, those results would speak for themselves; however I would recommend Keystone for that professionalism and understanding which was so important through such a prolonged period of time.

September 1, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Hannah Cornish. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Lorraine Harvey

Lorraine Harvey was my solicitor with her previous employer.
Lorraine has been excellent and helped resolve my divorce and settlement.
I would highly recommend Lorraine to anyone in need of family law advice and divorce.
Thank you Lorraine.

September 15, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Lorraine Harvey. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Lease Extension Support

Katie Cohen supported me on a lease extension. Katie was extremely responsive throughout the matter, I received frequent updates and clear guidance and a very efficient service.

September 2, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Katie Cohen. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Great work supporting commercial property transactions

I worked with Sheena Ray on a couple of recent property transactions, that each had complications to be dealt with. Sheena always responded promptly and with good business sense. I would thoroughly recommend her and her team.

August 31, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Sheena Ray. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Very professional. Above and beyond.

I highly recommend this firm. Very efficient service. Lorraine was very responsive with communication. Even on weekends. Having a good service made an otherwise difficult situation easier to go through. And I got a very good outcome for my case.

September 5, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Lorraine Harvey. Please do not hesitate to contact us again if you need further legal assistance.

Rated 1 out of 5 stars

Poor communication since instruction

Poor communication since instruction, had to chase repeatedly, gave up on them in the end.

June 4, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

We’re sorry to hear about your recent experience with Keystone Law. We would like to hear more about your dealings with the firm. Please send further details through to enquiries@keystonelaw.co.uk with the reference SE205 and we will endeavour to rectify any issues.

Rated 5 out of 5 stars

I really appreciate the professional…

I really appreciate the professional service and guidance that Louisa and Carolyn have provided.

August 15, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Louisa Guest and Carolyn Bottomley. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Eleanor Richardson

Eleanor Richardson at Keystone is a fantastic lawyer. My husband and I could not be more impressed and thankful. She supported us through a house sale and two challenging house purchases. A compete superstar that you want in your corner!

August 19, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Eleanor Richardson. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

I had the pleasure of working with Raza…

I had the pleasure of working with Raza Zaidi on a recent commercial dispute, and I could not recommend him highly enough. From the very beginning, Raza was approachable, easy to talk to, and made what could have been a very stressful process feel manageable. His advice was clear, practical, and always well thought through, giving me complete confidence that my case was in safe hands.

Raza’s knowledge and expertise shone through at every stage, and his calm, professional manner reassured me throughout. Most importantly, thanks to his guidance and determination, the case was resolved with exactly the outcome I was hoping for.

If you’re looking for a solicitor who combines outstanding legal skill with genuine client care, Raza Zaidi is the person to turn to.

August 18, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Raza Zaidi. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Highly recommended firm especially…

Highly recommended firm especially Eleanor Richardson.. very professional seamless and personalised service.
Alla Yousef

August 12, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Eleanor Richardson. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Incredible Lawyer. Remarkably Human.

Having Nigel represent me was a genuinely reassuring experience. His deep expertise in employment law was clear from the outset, and he provided me with clear, practical guidance on my options and potential outcomes. But what stood out even more was Nigel's humanity. He’s incredibly approachable and empathetic, making a complex situation feel manageable. I always felt I was in excellent hands and genuinely supported throughout. Highly recommend his services to anyone needing expert yet compassionate legal counsel.

August 3, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Nigel Forsyth. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

We’re truly grateful that we chose…

We’re truly grateful that we chose Sarah Taylor to handle our case. She was extremely professional, dedicated, and persistent throughout the entire process. Thanks to her continuous follow-ups and expertise, our case was successfully resolved.
We sincerely appreciate all her efforts and would highly recommend her to anyone looking for a reliable and committed attorney.

July 2, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Sarah Taylor. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

I want to thank Jane Wheeler

I want to thank Jane Wheeler for helping me navigate a tricky situation. Jane was very helpful from the beginning to the end, and ensured I received the best terms on my agreement and was very transparent throughout the entire process. Highly recommend.

July 31, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Jane Wheeler. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

I was highly recommended by a friend…

I was highly recommended by a friend through Clifford & Chance. Nigel Forsyth provided good and efficient service and made the experience through it with much commitment, knowledge and advice.
I appreciate the thoughtfulness and professionalism and kept the process easy to understand and follow
Overall I am happy with the services and would highly recommend Nigel and Keystone Law to other that seek legal support.

July 7, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Nigel Forsyth. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

I had been recommended Keystone Law

I had been recommended Keystone Law from a Solicitor we had worked with previously in regard to a family member who has learning disabilities.

Keystone Law was a pleasure to work with and their advice I received was extremely helpful and helped focus where and what I needed to do next.

I appreciate Lawyers are costly - but as someone who was a little concerned beforehand in terms of costs. I am extremely happy with the support I got and was worth the money spent in terms of less stress and clarity on the situation I needed support with.

I would happily use Keystone Law again if the need arises due to the ease of help and overall onboarding process for support and clear guidelines over costs that I felt were flexible.

For something rather difficult to discuss and seek advice on, it was nice to feel like the process was seemless and the Lawyer who supplied the advice was kind and kept the information we needed focused.

I very much feel like I got value for my money spent and most importantly the right advice to progress.

Thank you. 🙏

June 27, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Keystone Law. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Keystone Law Review

I have worked with Sheena Ray on multiple land sales and couldn’t be more impressed. She is extremely efficient, highly knowledgeable, and always operates with the utmost integrity. Every transaction was handled with professionalism and care, giving me complete peace of mind throughout the process. I highly recommend her services to anyone looking for a trustworthy and capable legal professional.

June 21, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Sheena Ray. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Working with Sheena Ray has been fantastic.

Working with Sheena Ray who is lovely, polite, honest and straight talking and a pleasure to speak to. She guides you sensibly, remembers everything and always has you best interest as the centre of her attention. Our lease was very complicated, she remembered all the rights and laws in an otherwise confusing situation. She is a wonderful lady to work with.

January 1, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Sheena Ray. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Grainne Fahy and Yasmin Khan-Gunns Keystone Law

Grainne Fahy and Yasmin Khan-Gunns, where highly recommend at keystone law. They advised and supported me every step of the way with my prenup. We completed much sooner than expected and I'm sure that was down to their very responsive actions. Highly recommended! Thank you so much!

July 1, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Grainne and Yasmin. Please do not hesitate to contact us again if you need further legal assistance.

Rated 2 out of 5 stars

Not a great experience

Not a great experience. I inquired about a contingency-based attorney, which they have tagged in their Google tags. The receptionist kept me on the phone for over 20 minutes and then finally told me they do not offer contingency. It goes a long way to read an email and be upfront. That tells me everything I need to know as far as how you do business.

June 18, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Good morning, looking at your profile we can see you are based in the US and wonder if you meant to leave this review for https://keystone-law.com? We are an entirely different UK-based law firm and whilst we do some contingency work, it is under UK law so unfortunately we cannot advise you on your local legislation. If you have left this review in error for the wrong law firm, we kindly request that you delete the review. Many thanks.

Rated 5 out of 5 stars

The best employment solicitor

I recently had the pleasure of working with Nigel Forsyth from Keystone Law on a complex tripartite dispute involving both a major insurer and my employer. Nigel brought a wealth of experience to the table and approached the situation with a highly commercial and pragmatic mindset. He was always down-to-earth, easy to communicate with, and made himself available whenever his services were needed. I highly recommend Nigel for anyone in need of expert employment legal advice.

May 1, 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Nigel Forsyth. Please do not hesitate to contact us again if you need further legal assistance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look