Rubbish service. Paid over $150 for a car park remote to my apartment building as my previous one stopped working. A week and multiple excuses later, I’m still unable to access my car park. This compa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avraham was professional and friendly as he updated my access tags! Many thanks.
Company replied
Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... See more
I received the wrong key to start with which was not really anyone’s fault but the service I received to rectify the problem was second to none. Jenn was very helpful and contacted me to sort the iss... See more
Company details
Written by the company
We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.
Contact info
14 Ellis St, South Yarra VIC, 3141, Melbourne, Australia
- 0370462418
- customersupport@keyzee.com.au
- keyzee.com.au
3.8
Great
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spot on online fob order
Great communication to ensure the order was correct and programmed for the building as required. Product was delivered in a timely manner as well.
September 11, 2024
Easy Ordering Process, Not so secure!
I ordered a key online for my apartment door and got sent the keys to someone else's apartment. I had to call another locksmith to change my locks as i do not trust this company anymore, if i can get my neighbors keys so easily what's stopping them? I also called the locksmith as an undercover customer and asked for their key prices for the restricted key, they charge $33.50 with shipping, Keyzee charges well over $100!!
September 2, 2024
Unprompted review
Reply from Keyzee
Hi Abraher,
We have no record of you placing an order with us in our system. We have requested you to provide information regarding this order via trustpilot and you haven't provided any. Therefore we believe that this review is not genuine.
Our warehouse team double check every key code before it's sent to any customer to ensure the highest standards of security. and have not had any occurence like you have put in this review to date.
The cost of a key on our platform varies depending on the fees charged by the Owners Corporation Manager which are pre-agreed to by your Owners Corporation. If you have any issues with the charges please raise it through those channels.
Best,
Keyzee Customer Care Team
Excellent Service
I urgently needed a new remote for the gate at our building. This has been outsourced to Keyzee. I explained I couldn’t get in or out with my faulty device, Mason did everything he could to ensure that I could pick a new one within a couple of hours. Excellent service and I am very grateful.
September 2, 2024
Unprompted review
Still waiting
The order took really long time to process. I was bit frustrated but can't totally complain Keyzee though as there were few parties involved. Thank Mason for showing his care to the customers and giving the order a final push. Really apricated your help.
August 5, 2024
Mason has been responsive, problem solve quickly
Mason has been responsive, had tried his best to solve the problem. Eventually the issue had been solved . Am a happy client now . 😊
August 23, 2024
Unprompted review
Well organised and did everything over…
Well organised and did everything over the phone no hassle.
Had great follow up on what was ordered
August 8, 2024
Unprompted review
Fast and Easy
It was fast and easy to order, pay and receive my item through the system.
August 5, 2024
WOW!
Wow! What customer service. Thank you for being so attentive with my order & my queries. Even after hours you were very helpful & offered to stay back when I needed assistance.
August 7, 2024
Unprompted review
Great customer service
Great customer service. Required a new garage remote really urgently. They turned around the request and delivered promptly with minimal inconvenience.
July 31, 2024
Unprompted review
Easy to deal with
July 1, 2024
Great service and quick
July 4, 2024
Great Communication
Clear, courteous and timely communication ensured all supply details were correct and delivery requirements met.
July 1, 2024
took a bit longer than expected
took a bit longer than expected, but definitely a service I would trust!
June 24, 2024
Keys arrived at last.
The time from ordering to receipt of keys was 8 working days - was a long wait
Also the keys were not sent as registered mail as stated by the Keyzee staff member.
June 3, 2024
Received on time and despite having to…
Received on time and despite having to collect from PO was informed and able to collect at my leisure
June 3, 2024
My first time dealing with Keyzee and…
My first time dealing with Keyzee and it was quick and efficient.
Abraham stepped in to answer a technical glitch with out waiting and from this I am very happy to recommend Keyzee.
Great customer service.
June 3, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.