Keyzee Reviews 

163
•
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

A few years ago I had a fob replaced and I got it in a few days. It’s completely different now. I paid extra and my receipt clearly says that turnaround is 2 to 3 days from order to delivery. I receiv... See more

Rated 5 out of 5 stars

Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... See more

Rated 4 out of 5 stars

We ordered remotes, and the experience was not pleasant ... more than 3 weeks they haven't received, they said 2 or 3 dates, but missed. Then I request to speak with the manager, Nathan, and he pro... See more

Rated 4 out of 5 stars

A little rocky from the start, however Keyzee went above and beyond to rectify the situation. The key did not fit the lock, however we worked out that it was the lock barrel and not the key. They acci... See more

Company details

  1. Security Equipment Store

Written by the company

We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.


Contact info

3.6

Average

TrustScore 3.5 out of 5

163 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(163)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Impeccable customer service

I was very happy to learn that I could access my building through the common entry of the building adjoining mine which is closer for me to access my apartment
However I paid for a swipe key to access that building but instead was sent the same one I already had
I referred this to the property manager who referred it to Keyzee and Brian contacted me very promptly and after conferring with his manager is now going to send me the swipe I originally requested at no further cost as I have already paid a substantial amount of money
The customer service of Keyzee is second to none and I wouldn’t hesitate in recommending them
Mary-Ann

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

I hope this only happened to me.

My first 2 phone calls were a waste of time, I was hung up on twice trying to resolve a simple task of ordering a FOB.
Once the FOB was eventually ordered I was told that it was not available. Complete last of any customer service or personal follow up.
Without the assistance of my Body Corp, I would be still waiting.
Also delivery was not as advised, but this could be another issue.

May 3, 2024
Rated 4 out of 5 stars

Good service

A little rocky from the start, however Keyzee went above and beyond to rectify the situation. The key did not fit the lock, however we worked out that it was the lock barrel and not the key. They accidentally sent the second key to wrong address, but went out of their way to address the problem. VERY good service from Abraham. He was professional and polite.

March 4, 2024
Rated 1 out of 5 stars

fobs should not cost more than $100

This company charged 110.48 for a replacement fob. After being paid that amount they then send another account for 145.00 callout fee. Total cost 255.00. I have previously had fobs replaced by other companies for less than $100. The callout fee amount is not disclosed before they first take your money and the explanation for the extraordinary cost just doesn't make any sense technically or morallly. After barking angrily at this company they have eventually done the right thing and I congratulate them for that. I do hope their next customer benefits from this experience and does not fork over high fees for something simple

March 20, 2024
Unprompted review
Keyzee logo

Reply from Keyzee

Hi Michael,

We understand your dissatisfaction but just for your understanding:

1. We do not set the prices for order items, these are set by the security company that services your building which we on-charge to residents.

2. The fob was charged at $35. The rest of the order amount was made up of postage, OC management charges, GST and the credit card processing fee.

3. Your building's security company charge for a technician to attend and activate the fob in the system, the OC are looking at ways to make it more efficient and cheaper for residents.

4. The requirement for a callout charge as well as the amount was clearly specified when you ordered.

Rated 3 out of 5 stars

They takes long time to delivered my parcel. So it’s on avarag.

It’s ok, you have to more focus the time of delivery. Because when you request key or Fobs, than you should think about agency. My only concern the time you are taking for delivery the items. Other than all good.

March 4, 2024
Keyzee logo

Reply from Keyzee

Hi Tahera,

Thank you for leaving your review. After checking your order I can see that our warehouse team dispatched your order the same day it was placed. Unfortunately due to a delay in Auspost it took 3 days to arrive to you instead of the usual 1-2 day turnaround time.

Best,

Keyzee Team

Rated 5 out of 5 stars

First Rate. Many Thanks.

When keys and remotes go missing or do not work Keyzee came to the rescue in a fast and reliable manner. Their accessibility and customer service was first rate. Many thanks.

March 8, 2024
Unprompted review
Rated 3 out of 5 stars

Too slow and inaccurate

The process took too long and the remote was mailed to the wrong address, which went against what the name suggest (not at all easy or quick).

March 1, 2024
Keyzee logo

Reply from Keyzee

Hi Tim,

Thanks for sharing your review.

The delay in your order was due to no remittance being from your office. Once remittance was provided the order was sent the next day to the address requested on the form.

If you'd like it shipped to a different address in future, please place it on the form when you order.

Rated 3 out of 5 stars

Delay in getting key

Delay in getting key
Address given was not accurate

February 29, 2024
Keyzee logo

Reply from Keyzee

Hi John,

Apologies for the delay in your key arriving. As this was a new building we were waiting on information from the Manager before we could arrange for your key to be cut and delivered.

Now that the information is in our database we'll be able to supply you much quicker next time.

Rated 5 out of 5 stars

5 Stars

I work for Caine Real Estate, we have ordered keys through this company and they have always been efficient!
Cheers
Manny - CRE

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Very unprofessional company gave us the…

Very unprofessional company gave us the run around, lied and harassed us. Please don’t use this company dealing with them was one of the most anxious experiences

February 22, 2024
Unprompted review
Keyzee logo

Reply from Keyzee

Hi Lynda,

I believe that there was a misunderstanding with your order. We couldn't release your device until we had received remittance which you were refusing to provide. Once provided we released the fob within the day.

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