Rubbish service. Paid over $150 for a car park remote to my apartment building as my previous one stopped working. A week and multiple excuses later, I’m still unable to access my car park. This compa... See more
Company replied
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See what reviewers are saying
Avraham was professional and friendly as he updated my access tags! Many thanks.
Company replied
Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... See more
I received the wrong key to start with which was not really anyone’s fault but the service I received to rectify the problem was second to none. Jenn was very helpful and contacted me to sort the iss... See more
Company details
Written by the company
We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.
Contact info
14 Ellis St, South Yarra VIC, 3141, Melbourne, Australia
- 0370462418
- customersupport@keyzee.com.au
- keyzee.com.au
3.8
Great
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from staff member
I recently had an outstanding service experience with Keyzee, thanks to Jona. Her prompt and efficient handling of my order was remarkable. She ensured that the keys and fob for were delivered swiftly and without hassle. It’s service like this that builds customer loyalty, and I wouldn’t hesitate to recommend Keyzee to others because of such a positive experience. Kudos to Jona and the team for their exceptional work!
November 24, 2023
Unprompted review
The service appears to be convenient to…
The service appears to be convenient to manage the key distribution however the time frame for delivery was slow
November 3, 2023
Too long to get the fob
November 3, 2023
Reply from Keyzee
Hi Siti,
Thanks for the feedback. Your order was part of a security system changeover we were assisting the manager with. They asked us to allow orders to come in for up to 4 weeks before the changeover and to deliver the orders the week of the changeover. We should have communicated this better with you.
Your order came in on the first day of ordering being open and was kept on hold until the week of the changeover when it was fulfilled.
We look forward to providing you with our standard rapid turnaround time for your next order.
Best,
Keyzee Team
Action for request was very fast and…
The action for our request was very fast and email correspondence/confirmation was very clear.
November 6, 2023
Good sirvice
November 3, 2023
Quick service
September 26, 2023
Website easy to use
Website easy to use and communication and follow up prompt and helpful
September 27, 2023
Very helpful
September 8, 2023
Timely and explanatory
The company was extremely quick in getting back to me and explaining everything.
September 3, 2023
Great service at a cost
Very helpful, good communication throughout the process. A bit on the expensive side.
September 6, 2023
ALL NICE AND EASY
ALL NICE AND EASY, I REQUIRED 2 EXTRA KEYS AND THE PURCHASE WENT SMOOTHLY.
August 28, 2023
Keyzee provided us with excellent…
Keyzee provided us with excellent service; they are in manner, carried out actions promptly.
very happy to corporate with them.
nice team
August 23, 2023
Unprompted review
The process is quick
July 26, 2023
keys/fobs arrived really quickly
keys/fobs arrived really quickly
bit pricey, but we've no other experience to compare it to
August 2, 2023
Keyzee is great
Rreally easy to use, got the notification to collect my new swipe from my building manager a few minutes after I ordered. Very happy with the service.
August 8, 2023
Unprompted review
We have used Keyzee afew times in the…
We have used Keyzee afew times in the past few months. They are reliable and do a great job.
July 23, 2023
Prompt service
July 30, 2023
Recommend
This company was refreshingly honest and easy to deal with. A+
August 1, 2023
Unprompted review
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