KGHobby Toys & Model Reviews 378

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection and competitive pricing. Many people appreciate the efficient delivery service, noting that items arrive quickly and are well-protected. The ordering process is frequently described as smooth and straightforward, with timely updates provided. Some people were dissatisfied with the delivery times, mentioning that pre-orders or figures could arrive later than expected. A few reviewers also reported issues with damaged figures upon arrival and expressed concerns about the responsiveness of the after-sales service.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the quality of items received,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and affordable pricing. Many... See more

Order

Users describe positive interactions with order. Many customers praise the easy-to-use website, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helo, everything is great with your Page, i only have 1 complain, why are you guys stop sending e mail confirmations? I did 2 pre orders and didnt got any email, plus you send me a hot toys batman, bu... See more

Rated 5 out of 5 stars

I've been a KGHobby customer for a few years now (over five). And I must say that I have never been disappointed by them. Professionalism, reliability, and efficient customer service. Pack... See more

Rated 5 out of 5 stars

KG Hobby successfully managed a difficult delivery of Big Foot. US customs seized and returned the product without cause. KG worked with the carrier to effect redelivery and they provided regular stat... See more

Rated 5 out of 5 stars

Fantastic experience, no complaints at all. The figure (a Play Toy one, better than expected) arrived pretty quick considering it took less time to fly from HK to Italy than reach my home in Italy... See more


Company details

  1. Collectibles Store

Written by the company

kghobby.com was founded in year 2002 based in Hong Kong offering the hottest , trendy ,collectible products , toys and action figures in town. We kicked off by selling on ebay and served over thousands of individual, retailers and wholesalers from more than 30 countries around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

378 reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great products, great experience!

Well, after all, the price, is amazing find the figure that I wanted in that price, last the condition of the box, averything is sealed and pristine, very happy and very trusted to recomned it to other collectors.

March 21, 2025
Rated 5 out of 5 stars

Jordi

Great experience with this commerce! The communication was pretty good and the package so well delivered.

February 24, 2025
Rated 4 out of 5 stars

A year of experience

You were the first overseas reseller I ever tried. I have received every item I’ve ordered without an issue. I am very comfortable ordering from your company.

I would give your business Five Stars except I wish you all were a little more responsive to messages. Most often I get a response within a day or two but there are times where I may not get a response at all.

January 19, 2025
KGHobby Toys & Model logo

Reply from KGHobby Toys & Model

We sincerely apologize for any delays in responding to your messages or any instances where we may have missed responding altogether. This is something we take very seriously, and your feedback is invaluable in helping us improve. We’re actively working on enhancing our response times to ensure we can provide the best possible service to all our customers.

Thank you again for your honest review and for giving us the opportunity to serve you. We truly appreciate your business and hope to exceed your expectations in the future!

Rated 4 out of 5 stars

fast shipping and reasonable prices

fast shipping and reasonable prices. the quality of the actual product depends, however the integrity of KGHobby is always the key factor in giving this score

January 19, 2025
KGHobby Toys & Model logo

Reply from KGHobby Toys & Model

Thanks again for your support and for taking the time to share your experience. We value your trust in us and look forward to serving you again in the future!

Rated 5 out of 5 stars

KGHobby has never failed to send what…

KGHobby has never failed to send what I've ordered in perfect condition without having to follow up and bother them (which should go without saying, but sadly is not guaranteed these days with 1:6 figure sellers). Products are always packed well-protected. No issues and will certainly buy again.

December 29, 2024

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