KGHobby Toys & Model Reviews 378

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection and competitive pricing. Many people appreciate the efficient delivery service, noting that items arrive quickly and are well-protected. The ordering process is frequently described as smooth and straightforward, with timely updates provided. Some people were dissatisfied with the delivery times, mentioning that pre-orders or figures could arrive later than expected. A few reviewers also reported issues with damaged figures upon arrival and expressed concerns about the responsiveness of the after-sales service.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the quality of items received,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and affordable pricing. Many... See more

Order

Users describe positive interactions with order. Many customers praise the easy-to-use website, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helo, everything is great with your Page, i only have 1 complain, why are you guys stop sending e mail confirmations? I did 2 pre orders and didnt got any email, plus you send me a hot toys batman, bu... See more

Rated 5 out of 5 stars

I've been a KGHobby customer for a few years now (over five). And I must say that I have never been disappointed by them. Professionalism, reliability, and efficient customer service. Pack... See more

Rated 5 out of 5 stars

KG Hobby successfully managed a difficult delivery of Big Foot. US customs seized and returned the product without cause. KG worked with the carrier to effect redelivery and they provided regular stat... See more

Rated 5 out of 5 stars

Fantastic experience, no complaints at all. The figure (a Play Toy one, better than expected) arrived pretty quick considering it took less time to fly from HK to Italy than reach my home in Italy... See more


Company details

  1. Collectibles Store

Written by the company

kghobby.com was founded in year 2002 based in Hong Kong offering the hottest , trendy ,collectible products , toys and action figures in town. We kicked off by selling on ebay and served over thousands of individual, retailers and wholesalers from more than 30 countries around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

378 reviews

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Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Black Friday Sale

Great deal on a couple of items I had been wanting to purchase.Everything went well and I am extremely happy with my dealings with KGHobby.

November 20, 2024
Rated 5 out of 5 stars

Always a great experience dealing with…

Always a great experience dealing with KGHobby. Good alternative for me when I can't obtain some figures locally. Orders processed and shipped quickly and usually well packed. Communication excellent as well. Highly recommended!

September 25, 2024
Rated 5 out of 5 stars

Excellent Customer Service at its Best

KGHobby Toys & Model has always taken good care of me and my collection needs. Through the years of buying from them, they’ve never failed me. Top notch in service and quality, not to mention fast delivery. I am and always will be a very satisfied customer. Thanks KGHobby!

September 26, 2024
Rated 5 out of 5 stars

Trustworthy seller

Didn't receive my package due to customs rules in my country, so it was sent back to origin. KG Hobby were really kind and refunded me after getting the item back. Thank you!

September 18, 2024

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