I called for a service regarding my windscreen replacement claim; answering the phone took a bit of time, and then transferring the phone took a long time as well, which I believe needs improvement.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car is now looking amazing. The company in Manchester were just 100%. The person who took the details of my accident was named Joshua and I found his attitude bad. I obviously bored him with my an... See more
Company replied
Welcoming, friendly, kepted us informed of progress, met our timetable. Car was returned with job done to high standard and properly washed.
Company replied
The whole process was seamless and efficient. The person at Auto Windscreens was helpful and courteous when I made the appointment then when I went to get the repair carried out I needed a quick turna... See more
Company replied
Company details
Information provided by various external sources
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Contact info
United Kingdom
- kgmus.co.uk
4.1
Great
902 reviews
Asks customers to review
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It’s a great and very good help
November 18, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Claim making, made simple
The process of making my claim after wrecking my car was remarkably straightforward, everyone I spoke to was very helpful and efficient.
November 10, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Super clear and supportive
Super clear and supportive. Made a stressful situation feel way less stressful.
November 13, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
My car is now looking amazing
My car is now looking amazing. The company in Manchester were just 100%. The person who took the details of my accident was named Joshua and I found his attitude bad. I obviously bored him with my answers and he was curt and made me feel uncomfortable. That was the first time in 50+ years that I have damaged a car and I felt bad enough without young Joshua’s attitude
October 5, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Fast and easy
Got dealt with very quickly. No waiting. Curtesy car provided. Made day to day living a little more normal. A good paint job carried out
October 16, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Very helpful
Very helpful. Clear and concise explanations of everything about the claim.
November 6, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Nickie Wythe a massive 5 stars!!
I had a vehicle stolen from my home, which was a rather stressful situation! At first i struggled to get much traction with KGM in regards to my claim, but after calling several times I was lucky enough to be put through to Nickie Wythe, Nickie is the only reason I am leaving a 5 star review, she could tell I was getting a little frustrated with the situation, so Nickie took it upon herself to own said situation and went above and beyond to see my claim to its conclusion, she gave me regular updates and chased the relevant departments on my behalf. If only KGM / the service industry in general had more Nickie’s life would be a lot simpler !! Pay rise and promotion needed!!
October 24, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Worse insurance ever 10 weeks to…
Worse insurance ever 10 weeks to settle? Derogatory offer,felt bullied,market value for car ,yet same car same as mine ,not as many features made £61000 there value considerably less,1st total loss,2nd repair,then back to total loss,car went from 11k salvageable worth to 15k,offer still short,always threatening to collect the car,which I said no till it’s settled! Then storage costs down to me🤔 but it was Kim that caused delays no reply to emails had to call to get any response,DREADFUL Company
October 22, 2025
Unprompted review
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Really simple process
Really simple process. Had a conversation with a handler and that was the last I heard. It just all happened behind the scenes quietly and efficiently. Very impressed.
September 5, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Welcoming
Welcoming, friendly, kepted us informed of progress, met our timetable. Car was returned with job done to high standard and properly washed.
September 27, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Very easy to deal with and made the…
Very easy to deal with and made the claims process a no stress procedure. They acted promptly and efficiently.
August 20, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
During the whole process
During the whole process, I only received about two calls (six months) and always had to call you. This accident was not my fault and yet you wouldn’t insure me on renewal. If this is the normal course of events for a non fault claim, it is ridiculous!!
April 17, 2025
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service.
Having reviewed the claim, we seem to have dealt with your damage claim proactively and I hope that your frustration is with the third party insurers, who took so long to accept blame, a frustration we share, having waited so long for our monies back.
We will review communication, you should not have had to call us and see what we can do to improve the process.
Thanks again for your feedback, this is really useful.
Regards
KGM Underwriting Services
The company was easy to contact and a…
The company was easy to contact and a quick response on repairing my vehicle
August 5, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Prompt
Prompt. Clear explanation of what happens. Excellent repair work done by a friendly group of experts. Overall excellent.
October 3, 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
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